The Customer Service Representative is responsible for providing personal attention to every home owner through phone, email, and text. You will be working closely with the Sales team to support the home owner from start to finish with care, compassion, and empathy. Our ideal candidate is self-motivated, detail-oriented, organized, and team-focused.

Respond to customer requests for technical assistance over the phone and chat as part of the frontline support team. This role requires experience in a technical support role, proven customer-facing skills, and strong communication skills. The position is remote, open to candidates residing in Canada except in the Toronto, Vancouver, Calgary, Edmonton, and Montreal metro areas. Flexible hours, including nights and weekends, are required.

Provide first contact support for small & large business voice, video, data, and premium commercial product issues. Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer-reported issues. Assist customers with Internet configurations and settings.

Datavant's Customer Experience Representative will interact with Record HUB customers by addressing inquiries, resolving issues or complaints as well as educating customers, in a high call volume, fast-paced environment. They will investigate and solve product and service complaints, communicating and coordinating with colleagues as necessary.

The Regional Customer Support Specialist supports Natera’s Oncology division and provides world class service to medical professionals, patients and cross functional internal and external teams, ensuring a smooth ordering process and quick reporting of results using critical thinking skills to resolve issues.

Respond to member requests for emergency road service in a call center environment. Obtain information regarding the type of service required. Provide customer service and solutions to get members back on the road. Analyze member accounts to determine additional products and services that benefit the member.

Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. Must have excellent communication, sales, and organizational skills to recommend the best options based on clients’ preferences, budgets, and needs.

The Customer Success Specialist will wow and delight our customers by providing prompt and personal expert level support and service, helping to answer questions and troubleshoot and resolve issues; owning the resolution of customer issues while driving the highest levels of customer retention and satisfaction.

Handle customer interactions and inquiries, ensuring a smooth customer experience. You will provide assistance across different service areas, process transactions, and help maintain a high level of customer satisfaction. The associate will respond to calls, emails, and chats, while also identifying improvements to processes and customer service delivery.

Each day and each call can be different; find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly, connecting, engaging and inspiring, while finding creative new ways to delight on every call in a teamwork-focused environment.