Create and manage annual account success plans to document and achieve customer and Relativity goals, ensuring ROI from their RelativityOne subscription.
Analyze customer usage and account health to mitigate renewal risks, identify upsell opportunities, and represent the customer's voice through internal feedback processes.
Project manage complex initiatives such as onboarding new products across geographies and orchestrating multi-threaded engagements between the customer and Relativity subject matter experts.
Relativity is a legal technology company that provides e-discovery software and big data solutions for law firms, corporations, and government agencies. It is a sizable organization with a collaborative culture that values employee input and cross-functional skill development.
Lead all post-sales activities including onboarding, implementation, and renewal for upmarket customers.
Manage a book of about 50 customers and serve as their primary point of contact.
Build trusted advisor relationships to drive customer retention and identify expansion opportunities.
Vanta is a Trust Management Platform that helps businesses automate and prove their security compliance. It is a fast-growing startup with offices in multiple cities, offering a collaborative environment for diverse talent.
Consolidate ownership of the entire PIMS switch cycle for customers, acting as the single point of contact for technical switches.
Manage technical coordination within internal systems and lead the submission and monitoring of Zendesk and JIRA tickets.
Proactively communicate upcoming PIMS-specific changes and technical requirements to customers throughout the transition.
PetDesk provides client engagement tools and a pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company emphasizes a structured, fair hiring process and utilizes modern tools like AI to support recruitment.
Manage a portfolio of customer accounts, proactively identifying risks and opportunities to drive retention and successful renewals.
Build scalable workflows and leverage automation tools to improve efficiency and consistency in customer interactions.
Lead onboarding and adoption efforts, ensuring customers successfully integrate HackerOne's solutions and realize value quickly.
HackerOne is a global leader in Continuous Threat Exposure Management (CTEM), combining agentic AI with the world's largest security researcher community to help enterprises discover and remediate cyber exposures. The company is recognized as a Most Loved Workplace and fosters a culture of customer obsession, transparency, and collaboration among employees, researchers, and partners.
Oversee and project manage the district onboarding process to ensure timely, error-free delivery aligned with partner visions.
Facilitate kickoff calls and create detailed project plans, professional development strategies, and communication plans to drive high product adoption.
Manage a portfolio of approximately 30 projects from May to September, collaborating cross-functionally and proactively identifying risks.
ClassDojo builds a network connecting teachers, children, and families, with its flagship app being the #1 communication app in K-8 education globally. The company operates with a talent-dense team of around 200 people, fostering a culture of innovation and attracting top talent from leading tech companies.
Partner with strategic enterprise customers as a trusted technical advisor, guiding their Camunda adoption journey from onboarding through ongoing operations and ensuring smooth platform adoption at scale.
Deliver hands-on technical guidance, perform platform health checks, and advocate for customer needs internally by collaborating with cross-functional teams like Customer Success Managers, Consulting, Support, Product, and Engineering.
Develop and execute tailored technical adoption plans, foster strong relationships with technical and business stakeholders, and spend time on-site with accounts to accelerate strategic initiatives and drive measurable business outcomes.
Camunda is a leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems with trusted AI agents. The company has over 700 leading enterprise customers and is recognized as a Visionary in the Gartner Magic Quadrant for Business Orchestration and Automation Technologies, operating as a fully remote, global team.
Perform detailed adoption analysis and engage customers in joint planning to increase product utilization.
Lead value realization activities such as stakeholder alignment and roadmap reviews to ensure the Conga solution is iterated and improved.
Drive customer advocacy by ensuring technical issues are resolved efficiently through collaboration with internal partners.
Conga lines up commercial operations so companies can run as connected, smarter businesses by unifying the people and processes that drive commerce. It is a community-focused company with over 10,000 worldwide customers, grounded in the Conga Way framework, which reflects its values and drives hiring, decision-making, and recognition programs.
Own end-to-end implementations by leading customer onboarding from kickoff to go-live, building project plans, and partnering with Sales for seamless handoffs.
Drive ongoing customer success as the primary post-launch contact, conducting check-ins, driving adoption, monitoring account health, and identifying expansion opportunities.
Serve as a trusted partner who moves fluidly between technical discussions and strategic business conversations, proactively building structure and mitigating risks.
Ramp builds smart financial infrastructure embedded in business transaction flows, automating payment authorization, risk flagging, spend categorization, and book closing for over $100B in annualized spend across 50,000+ companies. It hires high-agency builders who own problems end-to-end in a culture that values slope over intercept, with the median customer saving 5% and growing revenue 16% in their first year.
Drive the end-to-end customer onboarding and adoption phase to ensure value realization aligns with pre-defined success criteria.
Act as the day-to-day point of contact, managing issue resolutions and gathering customer feedback through surveys and testimonials.
Support expansion and renewal activities by identifying upsell opportunities and coordinating with sales teams on renewals and paperwork.
Doxim delivers critical communications with accuracy, security, and speed through innovative technology and omnichannel solutions for over 1,500 customers. It operates with a commitment to excellence and nurtures talent from within, offering a flexible work environment across North America, South Africa, and Europe.
Engage with customers to ensure satisfaction, understand their needs, and identify opportunities for account growth.
Lead the renewal process including contract negotiations to ensure a high retention rate and implement strategies to increase customer investment.
Conduct regular account reviews, maintain accurate records of interactions, and leverage tech-touch and personal-touch outreach to proactively ensure customer health.
Seamless.AI provides the world's first real-time B2B search engine to help sales teams maximize revenue. It is a fast-growing Ohio-based company recognized as a top tech startup and best place to work, fostering a diverse and inclusive workplace culture.