Deliver an exceptional customer experience by troubleshooting and analyzing customer requests to provide them with thorough assistance via email, live chat, or phone calls. You will collaborate with Product, Development, and Account Management to resolve and escalate issues, gather feedback, and QA new features. You’ll educate and empower our customers to become more comfortable using the platform.
The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to various user types across a number of verticals and product areas via email and live messaging channels. The role involves enhancing the customer journey and advocating for customer needs, working in collaboration with Customer Success, cross-vertical operational teams and Sales.
The ideal candidate will excel in a dynamic, solutions-oriented environment where deep tax knowledge meets exceptional client experience. As a Wealthsimple Tax Level 3 client experience associate, you'll be the definitive resource for resolving complex tax inquiries and technical issues, leveraging advanced tax knowledge, problem-solving abilities, and superior communication skills.
You will be the bridge between the client (Internal and external) incidents/inquiries and the multiple key team members within the global organization involved in the incident management flow; ensure tickets are analyzed under the internal ITIL based best practices and maintain a healthy and Professional relationship with Support contacts from our clients.
Assist clients via email support channel and quickly establish yourself as a key contributor. Respond to customer questions and requests via email using our help desk platform to help them find solutions. Support engineering ticket creation, review and prioritization. Improve and advocate for customer experience to enhance our product and service features.
As the Customer Support Lead, you’ll work on the frontlines with our Customer Support team — resolving queries, coaching team members, and driving operational improvements. You’ll be responsible for ensuring timely, high-quality responses, identifying trends, and escalating systemic issues to improve the product and support function. You’ll lead by example and help shape a high-performing, customer-centric team.
As the Healthcare Concierge, you will process members’ requests, delivering quality service and informing them about their benefits. You'll interact with members via telephone and chat, assist in scheduling appointments, search for healthcare facilities, and provide exceptional care to HealthJoy’s American customer base.
The Customer Success Representative is responsible for providing top-notch support to all of Karius customers including physicians, laboratory personnel, and hospital administrators as well as providing support to field sales team members.
The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.
Play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.