Respond to customer inquiries via phone, email, chat, or ticketing systems.
Log, categorise, and manage customer interactions using internal systems.
Investigate and replicate reported issues, documenting findings clearly.
Cision empowers individuals to make an impact and values diverse perspectives. They are a global leader in PR, marketing, and social media management technology with offices in 24 countries.
Serve as the first point of contact for customer inquiries, providing timely and effective resolutions
Build and maintain strong relationships with customers to ensure satisfaction with EverAI’s products and services
Educate customers on product features, troubleshoot issues, and make tailored recommendations
EverAI is building the future of AI companionship and has 50 million users in 2 years. They are an enthusiastic, passionate, and hardworking team of approximately 75 people, with a founding team that has strong entrepreneurial experience building and scaling web products.
Serve as the first point of contact for inbound phone support, documenting detailed call notes and coordinating with internal teams
Manage HubSpot email queues across multiple products and user groups, ensuring all tickets are resolved within SLA
Provide real-time support via chat for Snapdocs’ RON product
Snapdocs is transforming the U.S. mortgage market by designing workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors. They are backed by Sequoia, Y Combinator, and F-Prime and building for the long term.
Optimize enterprise support framework, ensuring efficient case management and SLA adherence.
Build strong relationships with external partners, acting as an escalation point.
Collaborate with sales and customer success teams, ensuring support efforts contribute to customer retention.
Oura's mission is to empower every person to own their inner potential with award-winning products. They have a global community that uses the Oura Ring and its connected app to gain deeper knowledge of their readiness, activity, and sleep quality.
Debug, report, and sometimes fix bugs and regressions
Advocate for customer needs to the greater Resend team
Resend is building the modern email sending platform for developers. Their fully remote team of 40 spans 11 countries and counting and they are backed by a16z, Y Combinator, and others.
Own complex complaint investigations end-to-end, including cases from regulators, bank partners, and executive escalations
Act as an SME and escalation point for junior specialists, providing guidance on nuanced cases and best practices
Identify opportunities to improve workflows, tools, and processes based on frontline insights
Chime is a financial technology company, not a bank, that aims to make banking services helpful, easy, and free. They empower members to take control of their finances through user-friendly tools. Chime has a deeply entrepreneurial culture, encouraging every team member to see themselves as stewards of its mission to help everyday Americans unlock their financial progress.
Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers
Resolve customer inquiries with speed and accuracy
Analyze trends in our AI support escalations to optimize deflection and improve automated responses
Runway is building AI to simulate the world through merging art and science. They believe that world models are at the frontier of progress in artificial intelligence and they are determined to change the world.
Work on customer support and success problems from real-world business scenarios.
Utilize proprietary software to provide accurate input and labels to deliver high-quality data.
Collaborate with technical staff to improve the design of efficient annotation tools.
XAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. The team is small, highly motivated, and focused on engineering excellence, operating with a flat organizational structure where employees are expected to be hands-on.
Handle incoming billing cases ensuring accurate documentation and timely routing or resolution.
Serve as the first point of contact for customers seeking clarity on tax increases, price changes, or variations in monthly charges.
Provide real‑time support for urgent billing issues, payment questions, and account‑status concerns while maintaining a professional, service‑oriented approach.
Ooma empowers people to connect in smarter ways through its cloud-based platform. They bring people together at work and at home with solutions for small businesses, large companies, and home users.