Serve as the primary point of contact for members by handling inbound phone calls and providing timely support via email and SMS.
Deliver a concierge-level experience by answering questions, resolving issues, and guiding members through the Lifeforce journey with empathy.
Navigate multiple systems, document interactions accurately, and collaborate with clinical, diagnostic, and operations teams to ensure seamless member experiences.
Lifeforce is a longevity medicine program that provides comprehensive diagnostics, clinical experts, health coaches, and personalized protocols to help people optimize their health. The company is a fast-paced, fully remote startup with a concierge-level customer experience culture.
Guide patients through the imaging scheduling process, delivering a seamless and supportive experience from referral to appointment.
Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to high-quality diagnostic imaging.
Answer patient questions, resolve issues proactively, and remove barriers that may delay care.
Covera Health uses clinical expertise, AI, and radiology quality data to improve diagnostic accuracy and patient outcomes. Backed by Insight Partners, the platform supports nearly 6 million people and has a culture of ambitious teamwork and meaningful impact.
Serve as a product expert to resolve customer concerns and provide tailored recommendations.
Own daily operational tasks including account configuration and program policy updates.
Identify and implement process improvements for maximum efficiency and quality.
Forma provides flexible benefits software that allows employees to choose how to spend their benefit allowances. The company has helped hundreds of notable companies and is recognized as a Great Place to Work.
Manage guest communications across Airbnb, VRBO, Booking.com, phone, and text channels, meeting agreed response-time SLAs.
Resolve guest inquiries and common issues in real time using sound judgment, urgency, and property-specific information.
Escalate complex guest, maintenance, or property-readiness issues to appropriate stakeholders while maintaining ownership of frontline resolution.
Our client is a fast-growing short-term rental and property management company overseeing nearly 200 vacation rental properties across multiple US markets. Their culture is collaborative, entrepreneurial, and results-oriented, valuing accountability and continuous improvement.
Interact with sellers with a seller-first attitude and resolve issues regarding payments, payouts, and shipments.
Become a deep expert in Whatnot's seller tools and policies to drive positive outcomes.
Work cross-functionally to troubleshoot complex seller escalations and identify patterns for improvement.
Whatnot is the largest live shopping platform in North America and Europe, enabling anyone to turn their passion into a business. They are one of the fastest growing marketplaces and were named the #1 Best Startup Employer in America by Forbes.
Manage a specific group of FOLIO customers, acting as primary support and relationship manager while ensuring SLA compliance.
Collaborate with internal teams to communicate customer needs, prioritize issues, and advocate for solutions.
Refine service delivery models and develop internal training to maintain up-to-date documentation and support.
EBSCO Information Services delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs of end-users. Headquartered in Ipswich, MA, the company employs more than 2,700 people worldwide, embracing hybrid or remote work models with a culture of innovation and forward-thinking strategies.
Assist with reimbursement processes and manage coverage-related requests.
Coordinate case documentation, follow-up activities, and resolve routine issues.
Maintain accurate records and support process improvement initiatives.
This position is listed on behalf of a partner company that manages applications and next steps. They focus on improving patient access to essential therapies, and the role offers a purpose-driven healthcare environment with opportunities for professional growth.
Provide real-time support via phone, email, and chat across all partner channels.
Handle a high volume of inbound and outbound communications in a queue-based environment.
Troubleshoot technical and process-related issues, escalating when appropriate.
Trupanion is a leading provider of medical insurance for cats and dogs in North America. They offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Provide customer support via phone, email, and chat for ACT Innovations software platforms, including DCCM and Paracelsus.
Troubleshoot software, workflow, and user-related issues, including printer connectivity and laboratory equipment driver problems.
Document support interactions and escalate complex issues to senior team members when needed.
ACT Innovations builds software that supports treatment courts, justice programs, and toxicology laboratories across the country. They are a growing technology company with a collaborative team environment focused on mission-driven software.
Manage customer support tickets, escalations, refunds, and replacements to ensure timely resolution and maintain high satisfaction.
Monitor order flow, coordinate with 3PL partners, and resolve fulfillment issues to maintain accuracy and efficiency.
Identify recurring operational issues, develop SOPs, and collaborate with cross-functional teams to improve processes.
Our client is a growing eCommerce company focused on delivering exceptional customer experiences through efficient order management, reliable fulfillment operations, and responsive customer support. As the business continues to scale, they are seeking a dedicated professional to oversee day-to-day operations and improve customer satisfaction.