Lead the day-to-day Support function and own response times, quality, and ticket resolution.
Make sure customers get fast, helpful answers with exceptional service and resolve issues quickly.
Track team performance, create processes, and partner with other teams to improve workflows.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We're a large, data-driven company that participated in 50% of off-market home sales in the last 12 months, and we care about results.
You will be the technical troubleshooter helping customers unblock issues and debug integration problems.
You will respond to support tickets, own issues from investigation to resolution, and collaborate with Customer Success Managers.
You will build and maintain a knowledge base, track support patterns, and proactively help customers avoid pitfalls.
EULER is an AI-native PRM for modern partnership teams, replacing manual work and making partner revenue scalable. The company grew 600% YoY, serves industry leaders like Anthropic and Starlink, and has a fast-moving, intentional culture focused on delivering real value.
Own the front line of customer support across chat, email and video, resolving issues end-to-end.
Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when needed.
Identify patterns in customer issues to create process improvements and actionable insights.
Fyxer builds an AI executive assistant that handles emails, scheduling and follow-up for client-facing roles. The company grew from $1M to $30M ARR with a team of just 32 and fosters a culture of agency and zero bureaucracy.
Respond to customer questions via email and other platforms within 24 hours, fully resolving issues within 3 working days.
Manage and organize support tickets, review orders in Shopify, and coordinate with the 3PL team on fulfillment and shipping.
Advocate for customers by solving real problems, not just closing tickets, and spot recurring issues to suggest improvements.
SolarBalls is a media brand creating animated content for a young, internet-native audience. As part of Telos Media, the team is small and customer-focused, valuing genuine human interactions over rigid policies.
Develop a deep understanding of Prompt's product to provide timely, accurate customer support via email during early morning and flexible work blocks.
Troubleshoot software issues, document replication steps, and collaborate with Engineering to prioritize and resolve issues.
Promote customer satisfaction by understanding unique needs and identifying opportunities to enhance product and service features.
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses. As the fastest growing company in the therapy EMR space, they have a 85 NPS advantage over competitors and value scrappy, innovative team members.
Serve as a trusted point of contact for clients across phone, email, SMS, HubSpot, webinars, and in-person events, owning customer questions and issues from initial contact through resolution.
Lead client onboarding experiences one-on-one and through live virtual webinars, confidently engaging and presenting to groups of clients while guiding them through the coaching programs.
Conduct proactive outbound outreach for onboarding, engagement, event attendance, account maintenance, and other customer experience initiatives.
Our client is a fast-growing coaching and personal development company founded in 2016, helping entrepreneurs and individuals achieve their full potential. The company has been ranked in the top 100 on the Inc. 500 list and hosts major live events.
Provide first-point-of-contact support via live chat, email, and phone, resolving issues and escalating as needed.
Train new and existing customers on Alt Legal and WebTMS software, including creating training materials and webinars.
Perform data audits and imports using advanced Google Sheets formulas, and collaborate with internal teams to improve customer experience and product adoption.
Alt Legal is a fast-growing SaaS-based legal technology company that provides software to help IP professionals manage trademarks and other IP assets. They are a diverse, virtual team of about 50 employees who value collaboration, growth, and customer-centricity.
Own frontline customer support across chat, email, and video, resolving issues end-to-end.
Diagnose technical issues, escalating to Product Engineering only when needed, and identify patterns for process improvements.
Act as the connective tissue between Support, Sales, Product, and Customer Success, and help shape support scaling.
Fyxer is building an AI executive assistant that handles emails, scheduling, and follow-up, freeing client-facing roles to focus on customers. With a team of 32 people, they've grown from $1M to $30M ARR and are ranked 7th in Andreessen Horowitz's top AI apps.
Provide direct technical support to customers and field personnel, troubleshooting mechanical, electrical, and hydraulic issues via phone and email.
Log and track service requests, analyze call trends, and recommend corrective actions to ensure high customer satisfaction.
Collaborate with internal departments to support parts replacement, safety upgrades, and modernization opportunities, while developing training programs for field staff.
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. With over 16,000 professionals in more than 50 countries, they foster a diverse and inclusive culture committed to continuous improvement.
Diagnose and resolve complex technical issues independently, leveraging specialized knowledge of Olo's products and services.
Manage customer inquiries and escalations via phone and written interactions, meeting KPIs like CSAT and SLAs.
Recognize patterns in customer issues, advocate for product improvements, and mentor newer team members as needed.
Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, helping customers deliver more personalized and profitable guest experiences. With over 800 restaurant brands and 400 integration partners, Olo processes millions of orders daily, fostering a culture of innovation and customer-centricity.