Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
Document all interactions accurately and manage cases within company systems.
Escalate complex issues and collaborate with teams to ensure timely resolution.
Five Star Solutions provides customer service and support solutions. The company values diversity and is committed to a professional, diverse workforce, hiring the best available people.
Guide new clients through onboarding, connecting their POS systems to our SaaS platform for a seamless start.
Configure and launch ad campaigns in our internal interface, ensuring alignment with each client's business goals.
Troubleshoot minor issues and escalate complex bugs to engineering, maintaining high-touch communication throughout.
Truelogic is a leading provider of nearshore staff augmentation services based in New York, delivering top-tier technology solutions to companies of all sizes. Their team of over 600 tech professionals in Latin America drives digital disruption by partnering with U.S. companies on impactful projects.
Lead and develop a team of Tier 2 Customer Support Specialists through coaching, training, and performance management.
Monitor team performance against CSAT, response times, and QA scores, using data to drive improvement.
Serve as a bridge between frontline support realities and leadership, translating strategic goals into actionable plans.
Spectora is the leading SaaS property inspection platform that helps inspectors build and scale successful businesses. With a decade-long track record, the company touches about half of all property sales in the US and fosters a high-energy, humorous culture with a team that values growth and both IQ and EQ.
Provide support to support professionals and management through document creation, call management, and office automation.
Respond to customer inquiries and act as a liaison between customers and internal product divisions.
Collaborate with remote teams and ensure effective support operations across the organization.
Agilent is a global leader in laboratory and clinical technologies, providing advanced instruments, software, and consumables to support life science research, patient diagnostics, and safety testing. With 18,000 employees worldwide, the company fosters a dynamic and inclusive workplace built on trust, respect, and integrity.
Maintain a positive, empathetic, and professional attitude when assisting customers via phone, chat, and email.
Resolve customer complaints and process bookings, edits, and cancellations for Moving Help services.
Coordinate with colleagues and provide feedback to improve the customer service process.
U-Haul has been serving do-it-yourself movers since 1945 by providing one-way moving equipment nationwide. As a large company with a culture focused on health and wellness, they empower team members to be the healthiest version of themselves.
Handle dispute intake and resolution processes including pre-arbitration and arbitration cases and ACH disputes.
Work with partners and internal teams to assess dispute validity and manage high-volume caseloads.
Document risk decisions and identify process improvements for scalability and efficiency.
Mercury is a fintech company building a banking stack for startups to simplify their financial lives. They value diversity and belonging and are an equal opportunity employer, fostering a highly motivated and self-starting culture.
Support business customers on proprietary software to identify service-related needs and deliver world-class customer service.
Stay proactively up to date with latest technologies concerning products and underlying technologies.
Prioritize and organize high-volume customer ticket workload while maintaining an up-to-date backlog.
Affinitiv is the largest provider of end-to-end data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. With over 20 years of experience and working with 6,500+ dealerships, the company offers a remote-friendly culture with comprehensive benefits.
Monitor and triage customer support tickets in Pylon, investigating pending/failed transactions and identifying root causes.
Guide customers to resources and documentation while creating and maintaining runbooks for team efficiency.
Surface patterns and flag recurring issues to improve customer and internal team experiences.
Brale is the infrastructure layer behind programmable money, helping fintechs and platforms launch compliant stablecoin programs. They are a small but growing fintech startup with a hands-on, customer-focused culture.
Provide hands-on technical support to customers across higher education and enterprise, troubleshooting issues like LMS integrations and SSO.
Build scalable training resources, including onboarding guides, webinars, and help articles to drive customer education and adoption.
Collaborate cross-functionally to reduce recurring issues and improve product documentation based on support ticket trends.
Poll Everywhere is a 25-person B2B SaaS company on a mission to make presentations more engaging. We aim to hire great people from diverse backgrounds who take pride in their work.
Take inbound calls and make outbound calls to resolve inquiries for customers and restaurants.
Manage tickets generated from email or text via CRM and document correspondence accurately.
Troubleshoot minor product or service problems and route calls to appropriate channels if needed.
HungerRush provides integrated restaurant solutions with its flagship cloud POS system, HungerRush 360, designed to help operators manage restaurants and grow their business. The company fosters a self-directed and motivated culture, seeking friendly customer support specialists.