Own senior-level relationships with 2-5 large health systems, driving adoption and renewals.
Optimize VBC program performance using data insights and coaching.
Coordinate cross-functionally to execute critical projects and resolve issues.
Pearl Health empowers primary care providers to succeed in value-based care through technology and services. Founded in 2020, the company is backed by premier investors and works with thousands of providers across 44 states.
Own and scale CS systems and data infrastructure, including Salesforce CRM and BigQuery, to improve retention visibility and operational efficiency.
Write SQL queries to build and maintain reporting layers for CS leadership on retention, expansion, and team performance.
Support renewal and partner program operations by designing system automations and workflows that reduce manual work.
MagicSchool is the premier generative AI platform for teachers. Over 7 million teachers worldwide have joined our platform, and we are a fast-growing company focused on social impact.
Drive deep product adoption and improve customer health scores for German-speaking accounts.
Manage post-implementation lifecycle, ensuring retention, satisfaction, and account growth.
Design scalable processes with EMEA leadership and use tools like Gainsight and Salesforce.
Canary Technologies provides modern hospitality software powered by an AI platform, used by over 20,000 hoteliers in 100+ countries. Named a 2024 Deloitte Technology Fast 500 company and backed by top Silicon Valley investors, it fosters a culture of innovation and growth.
Own and optimize AI-powered support tools including chatbots, copilots, and automation workflows.
Analyze customer interactions to improve AI response accuracy and reduce manual workload.
Collaborate with Product and Engineering teams to design intelligent workflows and enhance customer experience.
The partner company is a technology-driven organization specializing in AI-powered support solutions for financial services. It operates as a remote-first, global team with a culture focused on innovation and collaboration.
Serve as the frontline operational leader of the Support team, spending about half the day in the queue and the other half coaching and driving improvements.
Develop team members through biweekly 1:1s, training, and mentoring, while owning escalations and maintaining quality standards.
Manage weekly metrics, knowledge base updates, and the Facebook support channel to turn trends into proactive improvements.
OpenEd opens the world to every learner, providing customized, world-class education and resources to over 100,000 students. They have a strong culture with an eNPS of 76, placing them in the top .1% of technology companies.
Lead and develop a high-performing Customer Support team, ensuring operational excellence across all service channels.
Monitor KPIs such as SLA, CSAT, and resolution rates, using data to drive team performance and process improvements.
Act as a hands-on leader during complex cases, supporting the team and collaborating with cross-functional teams.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company operates in a dynamic, collaborative environment focused on growth and innovation, with an emphasis on diversity and inclusion.
Own the operational backbone of the global support organization by designing and improving systems, workflows, automation, reporting, and AI tools.
Lead the implementation of AI-driven support capabilities and build forecasting models for support demand to optimize staffing and efficiency.
Partner cross-functionally with Product, Engineering, CS, Data, and Revenue Operations to align customer-facing processes and drive structural improvements.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform for properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, the team is fully remote and focused on transforming hotel operations through innovation.
Provide expert support to international customers, resolving applications, equipment, and software issues.
Lead and mentor junior staff, ensuring high performance and timely project completion.
Collaborate with Engineering, Software, Science, and Production teams to drive product and application improvements.
LGC's Diagnostics & Genomics Division develops diagnostic solutions and genomic workflow products for life sciences. The company is a global leader with world-class staff and expertise, supporting clinical diagnostics and research across multiple disciplines.
Lead, mentor, and develop a team of Customer Success Professionals, providing coaching and performance feedback.
Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR).
Analyze customer health trends and data to proactively mitigate churn risks and identify improvement opportunities.
Propelus simplifies workforce compliance management across healthcare with innovative technology and strategic partnerships. A trusted leader for over 20 years, they deliver seamless compliance solutions to millions, with a focus on bringing more good into the lives of people serving healthcare.