Create and manage annual account success plans to document and achieve customer and Relativity goals, ensuring ROI from their RelativityOne subscription.
Analyze customer usage and account health to mitigate renewal risks, identify upsell opportunities, and represent the customer's voice through internal feedback processes.
Project manage complex initiatives such as onboarding new products across geographies and orchestrating multi-threaded engagements between the customer and Relativity subject matter experts.
Relativity is a legal technology company that provides e-discovery software and big data solutions for law firms, corporations, and government agencies. It is a sizable organization with a collaborative culture that values employee input and cross-functional skill development.
Serve as the primary lead for onboarding and implementation of new User Agencies, providing detailed plans and conducting weekly progress calls.
Develop comprehensive goals and tailored strategies for User Agencies while establishing strong professional relationships for long-term engagement.
Conduct bi-annual performance reviews of top agencies, identify new business opportunities, and utilize designated CRM software for tracking and reporting.
CI Azumano is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Assist Customer Success team in developing and executing strategic account plans to enhance customer engagement and retention.
Gradually assume more direct customer responsibilities, including meeting ownership, follow-ups, query handling, and training on new features.
Support all phases of the post-sales customer lifecycle, including onboarding, renewals, and ongoing account management.
Turquoise Health is a Series C price transparency platform for finance leaders across healthcare, building infrastructure for a more open, efficient healthcare marketplace. It's a remote-first, US-based team that values transparency, empathy, inclusivity, creativity, and ownership, backed by several venture capital firms.
Set the strategic direction and goals for Mozilla Foundation's grassroots engagement and fundraising program, including key performance indicators and revenue targets.
Assess and strengthen the email program, including supporter journeys, segmentation, messaging coordination, production flow, and testing approaches.
Review email list health and donor engagement performance, and identify opportunities to improve deliverability, double opt-in conversion, unsubscribe rates, and long-term retention.
Mozilla Foundation is a non-profit building a better technology future — powered by people, open by design, fueled by imagination. The organization builds side by side with developers, innovators and advocates, united in the belief that a better technology future is not only possible — it's ours to create.
Partner with cross-functional stakeholders to influence product strategy and identify customer friction points.
Coach managers to ensure team success and define KPIs and operational strategy for the customer experience organization.
Collaborate on internal processes and handle high-visibility customer escalations.
Found provides business banking accounts and automated tax and expense tracking tools for self-employed individuals and small business owners. The company emphasizes a mission-driven culture and is building a supportive team focused on diversity, equity, and inclusion.