Provide remarkable service by answering inbound calls and emails from clients, agents, and brokers.
Process administrative tasks including account maintenance, data entry, and interdepartmental coordination.
Communicate with Treasury to resolve credit card disputes, refunds, and perform daily payment reporting.
HealthEquity empowers healthcare consumers by providing HSAs and consumer-directed benefits. The company fosters an inclusive culture and is committed to saving and improving lives.
Build strategic relationships with executives and key stakeholders to drive usage and value realization of YourCause solutions.
Monitor customer health and proactively manage wellness plans to protect recurring revenue.
Identify expansion opportunities and foster customer loyalty through reference programs and advocacy.
Blackbaud is the world's leading cloud software company powering social good through purpose-driven technology and responsible AI. With over three decades of experience, the company is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom, fostering a diverse and inclusive culture.
Lead onboarding and training for new agents to ensure readiness for live support.
Oversee shift performance, queue management, and escalation handling to meet SLAs.
Drive quality assurance through coaching, feedback, and performance improvements.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup. The company is headquartered in NYC and Tel-Aviv and focuses on empowering local restaurants.
Be the friendly, reliable point of contact for members via chat/WhatsApp/email, handling bookings, account questions, and refunds.
Support on-site trainers with occasional urgent requests.
Represent the brand's warm, down-to-earth tone in every written interaction.
The company is a fast-growing boutique fitness studio group in Berlin that runs coach-led group strength training classes. They are building a small, dedicated remote support team and have a warm, down-to-earth brand culture.
Compile the daily schedules of clinical staff and assign clinicians to patients under the direction of the Assistant Clinical Manager.
Serve as a liaison between field staff, patients, and POD personnel to coordinate care and communicate with CFSS for order approval.
Complete all tasks and workflows daily, processing visits sent back from clinicians and communicating with the ACM as needed.
Graham Healthcare Group designs business and technology solutions to improve care, outcomes, and productivity in home health and hospice. The company has been an innovator for over 20 years, with a culture focused on putting patients and families at the center of care.
Screen patients remotely to understand eligibility for benefit programs like LIHEAP, SNAP, and Lifeline.
Complete Lifeline applications end-to-end, including submission via the FCC website or state-specific processes.
Track all activity and enrollment metrics in the Link Health dashboard while ensuring privacy compliance.
Link Health assists individuals and families in navigating and enrolling in government assistance programs to address social determinants of health. It is a community-centered organization leveraging data, technology, and partnerships to connect underserved populations with benefits.
Own end-to-end hiring across software engineering roles from intake to close.
Build pipelines from scratch using direct sourcing, referrals, and targeted outreach.
Drive hiring decisions with clear signals and improve recruitment processes for speed and consistency.
A1 builds a proactive smart assistant for everyday users, bringing intelligence to conversations and tasks with over 90% reduced time. They are a small, highly capable team with high talent density and fast execution.
Own a portfolio of transport operator accounts, ensuring their day-to-day success and long-term outcomes.
Build trusted relationships, handle escalations, and guide customers through onboarding and training.
Analyze usage data and feedback to identify risks and opportunities, and advocate for customer needs.
Masabi builds fare collection platforms for public transport, enabling riders to buy and present tickets via mobile, machines, or bank cards. Their Justride platform operates in 250+ locations globally, and they foster a collaborative culture among a diverse team.
Own complex technical issues from intake through resolution or escalation, investigating APIs, integrations, logs, data, configuration, and workflows.
Set a high bar for L3 investigations and ensure Engineering receives clear, actionable, well-validated defects.
Identify recurring problems and turn them into documentation, enablement, tooling, process improvements, or product feedback.
Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We support nearly 5,000 customers and are a team of roughly 300 people across 22+ countries.
Handle inbound and outbound calls to up-sell products and services while ensuring first-call resolution.
Accurately document customer claims and research systems to find missing information.
Lead fact-finding discussions and actively listen to customers while following scripts and policies.
Voice Dream is a company that provides remote call center services, focusing on customer support and sales. The company fosters a dynamic team culture with dedicated colleagues and emphasizes career development and a professional work environment.