Remote Customer service Jobs

We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.

Serving as an ambassador for the Relay Payments brand, Customer Service Associates ensure excellent customer service standards and maintain high customer satisfaction. This role assists with complaints, errors, account questions, payment processing, refunds, and other inquiries via phone and email. They follow-up with customers, communicate feedback, greet customers with empathy, record confidential information, and work with team leadership to ensure customer service is delivered.

PocketHealth is seeking a Technical Support Specialist to provide technical support and handle urgent escalations from patients or providers in a production environment. In this role, you will work closely with all stakeholders including support representatives, customers, account managers, technical services and the management team to troubleshoot, diagnose, and resolve issues.

You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team interfaces with customers throughout their lifecycle helping them realize the value of their Kong investment.

As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. You will collaborate with the CSM team and Delivery team to maintain and evolve customer success strategies, incorporating best practices and creating customer support content that effectively addresses customer needs and enhances their overall experience.

Experience in our industry is not required as we have industry-leading training and support to provide you the tools to be successful and achieve your professional and personal goals. Converse virtually with clients, weaving financial strategies that empower. Cultivate client bonds that stand the test of time. Work alongside a dynamic remote team, where collaboration is the heartbeat of success.

The Manager, Financial Counseling will lead, support, improve, and scale the Financial Counseling department at Equip, providing critical oversight of the team that manages inquiries from patients and families about bills, EOBs, out-of-pocket responsibility, and payment plan options. They will support Equip’s patients and families to stay in active treatment and removing any financial barriers to ongoing care. The role requires extensive health care experience in revenue cycle management, billing, claims, benefits verification, and patient customer service.

Point of contact for clients with escalation of issues. Resolves issues in a timely manner by working with the wider team. Manages Client expectation and sets expectations with Payroll Services Team both In-house & Partner Teams. Communicates with Clients, Stakeholders, Partners, Manager in a consistent manner. Ensures timely and accurate service delivery as per client SLA’s.

Engage in regular communication with physicians, medical office staff, outside sales representatives, and internal medical staff to support, document, and coordinate patient hub services. This involves inbound phone calls, issue ticket management, and live chat, interactively working with patients and healthcare providers to complete enrollment, coordinate pharmaceutical distribution, answer inquiries, and help coordinate access to therapies.

As a Customer Support Specialist at Espresa, you will provide prompt and successful resolution of support queries across multiple channels including email, phone, and messaging. You will manage escalations, interface directly with enterprise customers, and maintain high levels of customer satisfaction. This role requires working 9am - 5pm on East Coast hours, Monday - Friday.