In this role, you’ll work across a diverse portfolio of accounts, each with unique durations and business contexts. The SAM will be delivering both proactive and reactive support that drives customer success. This role also contributes to reviewing data and intelligence initiatives, enabling better outcomes and long-term value for customers and ServiceNow alike.
Join the Hearsay Systems Customer Support team as an exceptional Product Specialist (Technical Support) and help us deliver an outstanding customer experience! The ideal candidate for this role must have at least 3 years of relevant technical support experience within the B2B, SaaS, and/or FinTech industry assisting Enterprise customers of Fortune 1000 companies. Experience with APIs, Implementation Management and/or Project Management desired.
As a Customer Success Manager at Tenjin, you will support a fast-growing customer base, especially developers and marketers in China and other Asian markets, acting as a trusted advisor to help them get the most out of Tenjin’s platform, optimize their user acquisition performance, and solve complex technical and marketing challenges.
The Care Experience Specialist will support clients and families throughout treatment. Responsibilities include answering calls, emails, and texts, acting as a liaison between patients and internal teams, and identifying gaps in treatment attendance. The specialist will also communicate aftercare resources and manage client schedules to improve the patient’s experience.
Lead and scale Truv's Customer Success function, overseeing a team of Customer Success Managers to drive strategy, execution, and customer outcomes across mid-market and enterprise portfolios. Serve as a trusted advisor to executives at client organizations while coaching the team to deliver world-class onboarding, adoption, and retention experiences. This high-visibility leadership role directly impacts revenue growth and customer satisfaction.
We are seeking dedicated individuals to join our dynamic team remotely as Remote Customer Support Reps. As a Remote Customer Support Reps, you will play a vital role in managing and optimizing the company’s accounts receivable processes ensuring timely and accurate invoicing, collections, and reconciliation, while fostering positive relationships with clients and internal teams.
Serve as the primary contact for clients, addressing inquiries with professionalism. You will assist clients with onboarding, training, and system usage. You will also escalate technical issues to specialized teams when required, document client issues, feedback, and solutions in internal systems and identify opportunities for process improvement and risk reduction.
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
We are looking for an experienced technical support engineer who is comfortable working in an early startup environment and who can help contribute to the growth of our APJ support function as we look to scale up our local operations. As a senior-level Technical Support Engineer, you will help our APJ and global customers solve their wide range of technical issues with Dataiku, such as installation, security, and integration with other big data technologies.