Remote Customer service Jobs

The Customer Service Specialist I is responsible for the management of all level 1 support calls (as applicable), emails, tickets, and chats by resolving customer issues, documenting them in the company CRM, and taking the appropriate follow up steps with the customer’s Account Manager. They will interact directly with customers via phone (as applicable), email, and chat to ensure 100% satisfaction with the product and service. Additionally, they will take on level II support tasks where applicable, including monthly billing tasks, accounting file reviews/adjustments/uploads, and other billing related tasks.

As a Customer Delight Specialist, you will join a small team that's reinventing how delightful customer interactions can be. You will become Superhuman's most knowledgeable product expert, excite, educate, and encourage customers to make them brilliant at email, and communicate with customers to solve their problems and improve their lives.

Partner with our customers, turning desired positive business outcomes into actionable objectives. Know the GitLab platform, best practices, and use cases to guide the customer. Understand the customer journey and guide them on future adoption. Act as the GitLab liaison for questions, issues, or escalations. Collaborate with GitLab Support, Product Management, or other teams as needed. Own a book of assigned customers, increasing adoption, ensuring retention and growth, and overall customer satisfaction. Remain up-to-date on GitLab releases.

As a Customer Care Agent, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand. You'll offer empathetic and personal service, solve queries on first contact, and work closely with our pharmacy and clinicians to resolve patient queries. You'll also keep an accurate record of customer enquiries and complaints and handle queries of a sensitive nature in a confidential and safe way.

As a Customer Success Advisor (CSA), you’ll be on the front lines of customer engagement, onboarding, and expansion. You’ll support a portfolio of accounts in partnership with Automation Advisors, ensuring our MSP clients drive meaningful automation outcomes, expand their usage, and remain long-term partners. This role is ideal for someone who thrives in a fast-paced SaaS environment.

Be the frontline point of contact for customer support, handling emails, chats and calls from our customers. Proactively and thoughtfully address customer issues through active listening and a comprehensive understanding of our products and services. Delivering high customer satisfaction scores by being truly customer-centric and a skilful problem-solver. Collaborating with the team to troubleshoot problems. Championing the customer perspective.

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts, which includes handling customer inquiries, analyzing payment history, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM (no weekends).

Support largest and most complex customers in the EMEA region. Play a pivotal role in shaping our presence and approach in the region, setting the foundation for future success. Drive adoption, manage layered stakeholder relationships, and ensure long-term success with Spellbook.

The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team, thriving on jumping in, solving problems, and making things work—fast. You'll guide customers through CRM integrations and help teams with unique use cases. This role also plays a key internal function: surfacing product feedback, partnering with our Integrations Program Manager, and ensuring that technical knowledge flows freely across the team.

Provide best in class customer support, follow outlined team workflows and learn basic troubleshooting, and address tech support and other customer concerns via email. This includes triaging as needed and being familiar with current/known issues. Aim to average 80+ cases per 8 hour day, test features in development via Beta channels, and provide feedback.