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FiltersUpdating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance.
As an Outreach Specialist I , reporting to Supervisor, Outreach , you will be a trusted go-to resource who helps get members engaged with Transcarent and enrolled in targeted programs. You’ll have the opportunity to help members get the right care at the right time. A successful candidate will be effective at properly educating members on the benefits of Transcarent services while delivering a high quality member experience.
As a Quality Coach you are responsible for guaranteeing the quality of service provided by our technician. Your duties include providing calibration sessions to ensure process alignment and you will provide structured and timely recommendation to our managers and team leaders. Monitors calls and tickets and provides timely feedback and coaching to Techs. Assesses Tech performance by identifying historical trends through NPS and straightforward QA data analysis.
Build strong relationships with customers, foster successful product adoption and assist in identifying new project opportunities. Play a crucial role in contributing to RTI’s overall success by driving retention and cultivating loyalty, while supporting revenue growth. Become a trusted advisor through proactive engagement and guidance to help maximize the value of your customer’s products and services.
Lead the transformation of NerdWallet’s customer support through AI, redesigning how we resolve customer issues, scale service, and improve satisfaction. Oversee both the strategic vision and day-to-day operations of our customer support organization, guiding it through a period of innovation and growth. Set direction and empower a talented group of customer service professionals and technical specialists to redefine how we deliver support.
Looking for a Customer Care Support for our Sales team in Mexico. The ideal person will bring experience in B2B customer service, outstanding listening skills, understanding of customer needs and strong interpersonal skills. Responsible for B2B customer management, including after-sales support, loyalty, training and personalized high-quality care.
The Client Care Analyst is a frontline support engineer providing technical assistance to customers' technical support. This role requires deep technical knowledge and excellent problem-solving skills. You will provide professional business-to-business customer service, ensuring all reported problems are resolved efficiently, leaving customers impressed with the smooth resolution of their issues, and collaborate with colleagues for timely resolution.
AlertMedia is seeking a customer-focused Implementation Manager to own customer relationships, providing strategic partnership as they begin their customer journey. As a thought partner, product expert, and project manager, the Implementation Manager guides customers through successful deployment, maximizing product enablement before transitioning them to the Customer Success Manager.
This role involves working with high-value automotive customers as the Automotive AI - Dealership Success Manager. This is an opportunity to be at the forefront of the leading AI company in the automotive space and act like an arm of the dealerships you support. You will be charged with orchestrating a seamless onboarding experience and driving their ongoing success. The CSM team provides exceptional experiences for our customer base while increasing usage of the platform and driving down churn.
This role ensures the successful adoption and operation of the Palette Labs platform by independent RDS partners. The Account Manager owns the entire non-technical support layer, acting as the primary point of contact for operators, guiding them from pre-launch readiness through long-term operational success. This person partners closely with the engineering team by translating partner feedback into clear product and bug tickets.