As a Client Onboarding Consultant, you will execute and manage the set up of clients, users, products and payers based off contract, SOW and STI. You will be accountable for the entire client set up, collection of required documentation, clear documentation of status of process, meeting the expected timeline without delaying implementation and ongoing client success, raising any concerns with scope and deliverables to management.
As a Customer Support Associate, you’ll be the first line of support for our nurse users and hospital leaders during standard business hours, ensuring users get quick, clear answers and a positive experience with M7 whenever they need help, playing an essential role in keeping nurses and managers supported throughout the day.
As a Customer Support Associate (Nights & Weekends), you’ll be the first line of support for our nurse users and hospital leaders outside of regular business hours. You’ll ensure that users get quick, clear answers and a positive experience with M7 whenever they need help. Your work will play an essential role in keeping nurses and managers supported around the clock.
The Member Care team supports members on their healthcare journeys by answering questions, solving problems, and ensuring access to care. As a startup, there are opportunities to work alongside a dynamic team that is disrupting the healthcare industry and making a positive impact on members' lives.
Seeking a dynamic Account Manager - Benefits to manage key client relationships, develop strategic account plans, and ensure exceptional customer satisfaction while driving business growth. The role involves managing annual benefit renewal activities, liaising with benefit carriers, and communicating industry changes to clients.
Troubleshoot technical issues and provide actionable recommendations via chat, email, phone, and screen sharing. Engage with customers to ensure satisfaction. Maintain expertise in 10DLC and stay up-to-date on company products and services. Gather and share customer feedback with relevant teams to improve products and processes.
In this role, you will spend a lot of time working directly with customers and on projects that make the work that we do better. Ashby’s product encompasses a wide breadth, and is quite complex. You can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions. You will also spend time on projects that make the work that we do better.
The Customer Success Manager will drive success for large customers and franchise partnerships, being the primary advocate for client relationships, ensuring they maximize value from CareAcademy's platform while achieving their training and workforce development goals.
If you're passionate about healthcare and supporting patients, this remote position might be for you. You will be making outbound calls to schedule appointments, assess for high risk, and assist with benefits and insurance information. Your work will involve making a difference in people's lives.
As a Customer Support Advocate at Ignition, you will be the primary point of contact for our clients, managing customer communications from the initial request to its resolution. You'll play a vital role in scaling our support function, maintaining knowledge base resources, enhancing processes, and collaborating closely with teams across the business. The role primarily supports the AMER timezone, requiring work between 10:00 PM – 6:00 AM PH Time, Tuesday through Saturday.