Provide bilingual customer service and data entry in a proprietary database for certification processes.
Manage client submissions, process applications, and support certification staff with administrative tasks.
Conduct peer training and contribute to team efficiency and quality standards.
CCOF advances organic agriculture for a healthy world, providing organic certification, advocacy, and education. Founded over 53 years ago in California, the nonprofit organization now spans North America and is supported by a diverse organic community.
Spend approximately 95% of your time delivering exceptional customer service via phone, live chat, and email.
Apply problem-solving abilities to assist customers with software support for accounting, payroll, and tax-related inquiries.
Work independently for about 80% of the day while collaborating remotely with team members and attending meetings.
Patriot Software is a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American businesses. With 175+ team members across the U.S. and a collaborative office hub in Canton, Ohio, they foster a high-trust environment where ideas move quickly and quality matters.
Manage high volume inbound and outbound calls to address delinquent loan payments.
Negotiate payment arrangements and resolve customer concerns with professionalism and empathy.
Accurately record interactions and maintain database records.
Enova International is a leading financial technology company providing online financial services through its AI-powered Colossus platform. It serves non-prime consumers and businesses, fostering an inclusive culture where employees can thrive.
Deliver exceptional member support via phone, chat, and email.
Educate members on their healthcare benefits and claims, helping them maximize their Garner benefit.
Handle complex and sensitive conversations with professionalism, empathy, and patience.
Garner Health is a healthcare technology company reimagining how healthcare works in the U.S. by partnering with employers to redesign benefits using data-driven insights. It is one of the fastest-growing healthcare technology companies in the country, building a team of mission-driven individuals focused on making a meaningful impact on healthcare at scale.
Conduct high-volume inbound and outbound patient outreach via phone to educate, engage, and enroll eligible patients in care management programs.
Accurately document patient interactions and enrollment outcomes in a timely manner, collaborating with care teams for a seamless patient experience.
Follow established outreach workflows and compliance requirements while adapting conversations to meet individual patient needs and escalating concerns as needed.
Jaan Health is a leading AI-based care management company serving healthcare providers with its proprietary Phamily platform that enables high-quality proactive care. As an early-stage company, it values a growth mindset, ownership, and collaboration among its smart and humble team.
Answer incoming calls, texts, patient portal communications, and emails to provide accurate responses and book appointments.
Manage tasks in the Navigator system and act as a cross-functional liaison between departments including Care Navigation and Operations.
Screen patients for demographic and appointment information, inputting data into CRM and EHR while maintaining a professional and positive attitude.
Sollis Health is the first and only medical membership that’s on-demand 24/7, 365, providing concierge medical care with ER-trained teams and expedited services. The company operates in multiple US states and cultivates a high-caliber clientele, emphasizing personalized and immediate support.
Support end-to-end implementations from kickoff to go-live by coordinating tasks, timelines, and stakeholders.
Configure Humanly's platform and support integration setup to match customer workflows.
Provide clear customer communication and partner with internal teams to keep projects moving forward.
Humanly builds AI-native hiring software that delivers pre-vetted candidates on demand for high-volume hiring. With a global team and a $25M Series B, they foster a culture of ownership, speed, and integrity.
Serve as a product expert to resolve customer concerns and provide tailored recommendations.
Own daily operational tasks including account configuration and program policy updates.
Identify and implement process improvements for maximum efficiency and quality.
Forma provides flexible benefits software that allows employees to choose how to spend their benefit allowances. The company has helped hundreds of notable companies and is recognized as a Great Place to Work.
Run one-time strategic growth consults for small and medium creators, delivering clear tactical steps to grow their business on Patreon.
Own follow-up and recurring outreach to keep the pipeline full, tracking consults and adjustments across a growing program.
Help pilot new formats for 1:1 support as the program scales, adapting to ambiguous and evolving needs.
Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We're a mission-driven company with over $10 billion generated for creators, supporting a diverse team of passionate employees.
Increase collection of outstanding payments within the personal finance department as an individual contributor.
Identify accounts with overdue payments and find solutions to bring loans to current status.
Maintain daily, weekly, and monthly collection and metric goals through outbound and inbound calls.
GoodLeap is a technology company delivering financing and software for sustainable solutions like solar panels and energy-efficient home upgrades. With over $27 billion in financing since 2018 and supporting over 1 million homeowners, they employ thousands and foster a collaborative culture.