You will become a key part of our Quick Call team that provides instant support to buyers as well as their suppliers in large, global companies across many different industries. You will be supporting our Consultants and Customer Success Managers with a wide variety of tasks. You will get a chance to participate in different Customer meetings such as Implementation meetings, Annual Business Review meetings, Upsell meetings etc. You will also be given your own project(s).
Serves as the first line of contact and support for BCC Software’s customers in a telephone support environment. Develops and maintains knowledge of BCC Software’s Windows and Linux products. Assists customers with questions, problems, or technical issues with the company’s software products. Troubleshoots customer software and hardware issues, recommends resolution strategies, ensures follow-up and optimal satisfaction.
As a Technical Support Engineer, you will be the highest level of technical escalation for our US customers and contribute to the continuous improvement of Kiln's engineering and customer support practices. You will work closely with a local Sales and Customer teams, as well as our Europe-based Engineering and Product teams
Responsible for facilitating the exchange of information between clients and the technical/administrative staff of the lab via email and phone. Responds to client requests in the timeframe set by the Service Level Agreement. Ensures clients receive clear communication and fast turn-around times. Acts as representative of the client, displaying positive attitude and willingness to learn new skills. Other duties as assigned.
As a Client Support Specialist, you’ll be the go-to contact for customers—guiding them through onboarding, offering technical support, and ensuring they thrive with the platform. This role combines relationship-building, technical troubleshooting, and strategic insight to drive customer satisfaction and long-term loyalty.
Provide exceptional customer service and support to clients through telephone and chat channels. Act as the first point of contact for our customers, providing timely and efficient assistance with any inquiries or issues they may have. This is a remote position that offers the flexibility to work from home, making it an ideal opportunity for those seeking a work-life balance.
Play a critical role in ensuring a seamless learning experience by providing comprehensive support to our contracted tutors and students within a fast-paced, mission-driven environment. Provide comprehensive tutor support via phone, chat, email, and video, assisting with account setup, tutoring product inquiries, and payment questions. Resolve technical issues, support tutoring sessions, and provide insights for school system partners by addressing complaints and evaluating quality inputs.
Cultivate relationships with key accounts and understand their business success factors. Identify upselling opportunities, provide demos, and guide customers to maximize product value. Implement strategies to enhance customer satisfaction and communicate feedback on product features. Monitor customer usage patterns and provide reports on customer success KPIs.
Deliver exceptional support to business-to-business (B2B) customers by managing customer accounts, ensuring pricing integrity, tracking on-time deliveries, and achieving complete order fulfillment in this remote role. The ideal candidate has experience working with manufacturing or industrial clients and thrives in a fast-paced environment.
As an Off Site Call Center Agent, you will make and receive customer calls, analyze their needs, and provide effective solutions. You will represent Edgeway and their valued clients, so excellent communication skills and a customer-centric approach are crucial. You will manage inbound and outbound calls, identify customer needs, and update customer information, collaborating with team members to provide exceptional customer service.