The Senior Service Delivery Manager is the primary point of contact for assigned client accounts and manages inquiries regarding the administration of HealthEquity’s products, building trust and rapport with clients. They lead regular client meetings, manage project plans, and collaborate with Account Executives on client strategy. They also conduct operational reviews to improve service efficiencies and advocate client needs with internal stakeholders.
We are seeking a Virtual Receptionist to handle inbound calls, answer inquiries, and book appointments for clients in the home services industry. You will represent clients as if you were part of their in-office team, greet callers warmly based on client’s guidelines, and schedule appointments using their CRM or scheduling platforms. Training will be provided to ensure you can confidently and accurately handle customer inquiries. During calls, you will take detailed call summary notes, capturing the customer’s contact information, reason for inquiry, and any other relevant details.
As a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers.
This is an exciting opportunity to join Remote at a pivotal moment and make a meaningful impact in the global employment space as a Payroll and HRIS Customer Success Manager. You will play a critical role as a trusted advisor and advocate for our customers. In this role, you will not only focus on building and nurturing strong, long-term relationships with customers but also have the unique opportunity to help shape, fine-tune, and improve Remote’s payroll and HRIS products.
Be in the thick of it, not just part of it! As the new Onboarding Manager for the Belgian marketplace, you’ll play a pivotal role in driving the success of our partners and contribute directly to the growth and development of the platform. This is your opportunity to help shape how sellers integrate and thrive within a rapidly expanding and ambitious e-commerce environment.
As a Customer Support Superstar, you’ll be the voice behind the music, ensuring top-tier support for users by assisting them via email and web messaging, resolving account and payment issues, answering FAQ questions, and troubleshooting.
As a Support Conversation Designer, you will empower both our customers and Support team by building and maintaining the AI-powered knowledge that fuels our customer-facing chatbot and internal AI Copilot. You’ll collaborate closely with Support, Customer Education, Product, and Engineering teams to ensure our AI tools deliver accurate, helpful responses while enhancing customer experience and support efficiency at scale.
Serve as relationship owner, product expert, and mental health advocate for Spring Health’s largest health plan customers. Develop and maintain positive working relationships with health plan leaders as a trusted advisor. Drive process improvements and value through targeted member engagement strategies.
The Contact Center Representative supports Shriners Children’s national 800 number and locations. They answer inbound domestic and international patient referral and general inquiry calls 24/7. Responsibilities include receiving patient referral requests, documenting patient information in Salesforce, determining the best location for patients, and routing general questions to appropriate departments.
Work with our customers across a wide range of topics, from basic administration of TimescaleDB to deep consultative conversations around design, optimization, and implementation. Manage support cases from beginning to end, develop and maintain close relationships with our customers to help them be successful. Always be willing to learn and improve products, processes, and culture.