The Senior Customer Support Lead will play a strategic role in advancing our mission by leading customer support initiatives, driving process improvements, and delivering exceptional support to our enterprise-level B2B customers. This role requires deep product expertise and the ability to handle complex customer issues.

In this fully remote role, you will be the first point of contact for new patient inquiries through SMS & phone calls. Engage in empathetic conversations, build trust, and guide prospective clients to the next step in their care journey. The role requires timely lead response, accurate documentation in the CRM, and a relationship-centered approach.

You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment.

You will be responsible for supervising and guiding a team of Virtual Receptionists, ensuring they deliver exceptional service while meeting performance targets. Your leadership will contribute to the overall success of our organization by fostering a positive and productive work environment.

As Customer Success Manager, you'll deliver unmatched service and attention to Rad AI’s rapidly expanding customer base of radiology groups and hospital systems. You will build strong relationships with customers, ensure successful onboarding and implementation, and proactively address customer needs.

Receive, investigate, and resolve customer inquiries in a timely and accurate manner, handling them via telephone, and ensuring all customer communication is clearly documented through various channels. Educate callers to ensure resolution is achieved on first contact and must be able to pass required testing. This position requires schedule flexibility and adherence and may require overtime.

Deliver customer support in a FinTech-related service, handling client inquiries through e-mail and Japanese chat. Responsibilities include administrative tasks like customer registration and maintaining communication records, crafting detailed responses, processing requests, identifying issues, working with trading platforms, transcribing Japanese names, and collaborating with internal teams.

Be the primary point of contact for clients in the Broker Channel, working with sales, product, operations, marketing, and support teams. Manage processes for broker channel accounts, facilitate customer transitions, and present plan data. Serve as a consultant, providing advice on benefits, compliance, and wellness programs.

We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization by providing outstanding service and product knowledge, while working with multiple clients throughout the day.

The Instructure Technical Support group provides technical assistance to end-users of Canvas, its cutting-edge LMS software, supporting learning management systems administrators and corporate users. This role involves troubleshooting and providing technical support via phone, web-based tools, and e-mail, as well as acting as a liaison between customers and Tier 2 Support during problem escalations, assisting clients from issue initiation through resolution or escalation.