Remote Customer service Jobs

As a Virtual Telephone Support Specialist, you will provide our clients with top-notch customer service and technical support over the phone. You will play a crucial role in ensuring the satisfaction and retention of our clients by efficiently resolving any technical issues they may encounter. You will handle a high volume of customer calls, diagnose and troubleshoot technical issues, use remote desktop tools, and document inquiries in our CRM system.

This position supports a large network of veterans, relying on excellent people skills and a desire to uphold the mission “to protect every child and serve all working people and leave no veteran behind”. This 100% remote position offers the flexibility to choose convenient working hours.

You will be responsible for providing exceptional customer service to our valued clients by acting as the primary point of contact. Handling inquiries, issues, and concerns through various channels such as phone, email, and chat; your quick thinking, excellent communication skills, and empathetic attitude will be essential in ensuring a positive client experience.

As a Home/Office Live Chat Support Specialist, you will provide exceptional customer service through our online live chat platform. This role requires you to handle customer inquiries, offer product recommendations, and assist with any technical issues. This is a remote position allowing you to work from home or office.

Provide exceptional customer service through virtual chat support. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment. Plays a crucial part in ensuring customer satisfaction and retention. Responsibilities include responding to customer inquiries, providing product information, and escalating complex issues.

The Customer Success Manager is responsible for building relationships with our existing customers from onboarding & implementation through to managing the entire customer journey and expanding and renewing contracts. With a deep understanding of the customer needs and the Overstory product, the goal is to make customers successful.

The Complaints Handler plays a critical role in managing and resolving a portfolio of customer complaints, whilst effectively conducting root cause analysis and reporting to provide actionable insights to the business teams. This role focuses on complaints related to motor and property insurance claims, ensuring fair treatment of customers, and safeguarding the company from regulatory, financial, and reputational risks.

As a Customer Success Manager, you will serve as the customer success manager and the day-to-day trusted partner to school districts in the Southeast, driving their success with Cartwheel and owning their renewal. You’ll serve as the quarterback between school staff and Cartwheel’s resources, ensure schools have an excellent experience collaborating with our team, and provide guidance on strategic and operational questions as they arise.

We’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. As the frontline of our customer experience, you will respond to support requests via email and phone and resolve technical issues to keep our clients up and running. This is a remote, part-time role.

Ensuring the movement of freight by our carriers is coordinated according to our customer’s needs. Manages the customer board by calling carriers to confirm pick up and deliveries and advise dispatcher/shipper/consignee of delays. Emails/calling clients when shipments are delivered. Track and trace merchandise to provide the latest updates quickly. Entering pro number and obtaining PODs after shipments are dropped off at our terminals.