Serve as the primary Tier 2 escalation point for customer issues exceeding Tier 1 scope.
Own escalated cases from intake through resolution, including investigation and cross-team coordination.
Monitor customer survey responses, follow up on negative experiences, and route feedback to the right teams.
Clever is a venture-backed real estate technology company revolutionizing the way people buy, sell, and manage real estate. With a 4.9 TrustPilot rating and over 3,800 reviews, they have helped consumers save over $210 million in fees, fostering a customer-centric culture.
Own the AI-native account intelligence layer, reporting, and forecasting for a multi-brand CS organization.
Drive CS data integrity, tooling, and AI enablement across Rootstock, Kenandy, and Ascent.
Operate cross-functionally with Support, Sales, Product, and Finance to translate customer signals into action.
Rootstock Software provides the leading ERP for product companies, built on the Salesforce cloud platform. The company takes a human-first approach and is committed to customer delight.
Handle a high volume of inbound and outbound calls in a fast-paced environment.
Schedule, confirm, reschedule, and cancel medical appointments accurately.
Document call outcomes and appointment details accurately in internal systems.
We are a fast-paced, insurance-related environment focused on providing compassionate assistance to patients. Our team is metrics-driven and we value strong phone skills and attention to detail.
Greet and communicate with patients warmly through virtual platforms, assisting with questions and check-in processes.
Manage administrative tasks including data entry, document preparation, and maintaining organized digital files.
Coordinate with team members to ensure timely follow-ups and support operational projects.
Evolve Physical Therapy provides physical therapy services to patients. The company is a growing healthcare organization focused on patient experience and operational efficiency.
Handle high-volume customer interactions, solving problems with empathy and efficiency.
Collaborate with product and business development teams to align user needs with platform evolution.
Contribute to Jigsaw's reputation as a world-class support team by providing best-in-class service.
We help professional services and financial institutions organize, visualize, and use their data. We're a Series A company with a growth trajectory, serving thousands of users from nearly 200 businesses worldwide, and we foster a culture of creativity, enthusiasm, and ownership.
Serve as the primary point of contact for top mid-market customers, owning outcomes end-to-end with success plans, onboarding, and adoption.
Drive renewals, product adoption, and expansion opportunities in partnership with Account Executives, while monitoring health signals.
Partner cross-functionally with Sales, Engineering, and Product to improve the customer experience and provide roadmap feedback.
Centralize builds a relationship intelligence platform that redefines CRM in the AI era, helping companies navigate trust in complex deals. They have grown 5x in the last year, raised a Series A led by NEA, and are used by Webflow, Intercom, Brex, and others.
Act as the dedicated technical point of contact for strategic top tier customers, leading technical handoff from Sales Engineering and building deep relationships with technical stakeholders.
Drive platform health, scalability, and performance by assessing customer deployments, providing strategic recommendations, and guiding on automation best practices.
Manage escalations and operational excellence, overseeing support intake, critical incidents, and cross-functional coordination with Support, Product, Engineering, and Customer Success.
n8n is an open-source workflow orchestration platform built for AI, enabling technical teams to automate with code-like freedom and no-code speed. The company has grown to over 260 employees across Europe and the US, with a strong community of 650,000 developers and a culture centered on a shared builder spirit.
Provide exceptional customer support to Binance users across the globe.
Resolve inquiries related to trading, account management, and platform features.
Collaborate with cross-functional teams to improve user experience and processes.
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries and offer a user-centric, flat organizational culture with opportunities for career growth.
Review creative assets for MLR regulatory compliance, brand standards, and copy accuracy before submission and before launch.
Operate Veeva Vault PromoMats including claims, annotations, references, and 2253 filing packages.
Build and maintain quality standards documentation and coordinate creative workflow with project managers.
Power Digital is an AI-Native Growth Firm that helps leading and emerging brands grow by combining deep vertical expertise and proprietary technology. The company values diversity and a people-first culture, with a team of strategists, creatives, analysts, and technologists.