Serve as the primary contact for customer support requests via email, chat, phone, and ticketing while documenting each case thoroughly.
Triage and resolve common issues in OT environments with AI tools and documented solutions, escalating complex cases to Tier 2/3 while retaining ownership.
Participate in weekend on-call rotation and contribute to the knowledge base using KCS practices.
Dragos is a global leader in operational technology (OT) cybersecurity, protecting critical infrastructure like power and water systems by combining technology, threat intelligence, and expert services. The company is a remote-first, mission-driven team across North America, Europe, the Middle East, and APAC, built on authenticity, transparency, and trust.
Lead Hello Heart's strategic accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including adoption, retention, and growth.
Build C-Suite relationships, influence senior stakeholders, and present the Hello Heart value proposition.
Own renewals, revenue retention, and growth while using AI tools to improve productivity and workflows.
Hello Heart is an AI company focused exclusively on heart health, building a platform that predicts and prevents cardiac events before they happen. They serve over 80% of large U.S. health plans and hundreds of employers, with a positive, diverse, and supportive culture.
Drive onboarding success for mid-market hotels, serving as a trusted advisor and strategic partner throughout implementation.
Guide customers through setup, training, adoption, and optimization of the Cloudbeds platform, balancing hospitality expertise with technical proficiency.
Collaborate with cross-functional partners to ensure seamless onboarding and long-term customer success.
Cloudbeds provides a unified hospitality platform that powers hotels across 150 countries, transforming operations and commercial strategy. The company is a fully remote team of over 650 members across 40+ countries, known for innovation and an inclusive culture.
Develop deep expertise in Tekmetric Marketing and the auto repair industry to guide customers through onboarding.
Host group onboarding calls, ensure customers are on track for launch, and clearly communicate setup requirements.
Collaborate with sales, customer success, operations, support, and engineering teams to improve the onboarding process.
Tekmetric builds cloud-based software that helps auto repair shops run smarter, grow faster, and serve customers better. Founded in Houston in 2017, the company is an industry-leading solution known for transparency, integrity, innovation, and a service-first mindset.
Own the technical customer relationship for strategic Enterprise and Commercial accounts as a trusted advisor.
Develop and execute tailored Customer Success Plans that align technical adoption with business outcomes.
Conduct health assessments, recovery readiness reviews, and executive business updates to drive value.
Veeam is a data and AI trust company that helps organizations secure, understand, and make resilient their data and AI, specializing in data resilience and security posture management. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers and fosters a fearless, growing culture.
Provide warm client interactions, manage phone triage, and schedule/reschedule appointments.
Collect insurance information, verify benefits, and manage copays and payment balances.
Answer client questions and stay organized in a fast-paced, collaborative environment.
Diana Health is a network of modern women's health practices partnering with hospitals to reimagine maternity and women's healthcare. Our interdisciplinary team shares a commitment to transform women's health and fosters a collaborative, growth-oriented culture.
Handle customer inquiries via phone, email, and chat, resolving issues and escalating when needed.
Demonstrate strong customer service and sales skills to optimize each interaction and maximize cross-sell opportunities.
Maintain accurate documentation in contact center systems while following guidelines and reporting to the Call Center Supervisor.
Carter's Inc. is the largest North American apparel retailer for babies and young children, with brands Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet. They nurture an inclusive culture with meaningful work, learning, and community.
Provide warm, personalized support to Felix patients through chat and email.
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey.
Work alongside AI tools, spot gaps, and help improve how patients are supported over time.
Felix is a digital healthcare company providing online treatment, prescription delivery, and ongoing care across daily health categories. As Canada's first end-to-end healthcare experience, it fosters an early-stage, mission-driven culture with a collaborative and high-performing team.
Support 6-10 strategic care group accounts as the go-to care expert alongside their Customer Success Manager.
Advise QM-Leitungen and Pflegedienstleitungen on documentation, QM processes, and change management as a peer.
Identify process, EHR setup, or product topics across accounts and bring them back to the Product team.
voize builds AI companions that take over digital workflows for frontline care workers, giving them time to care. Backed by a $50M Series A and trusted by 2,000+ facilities, the startup fosters an open, collaborative culture with flexible hybrid work.
Own the full customer lifecycle for assigned Small and Medium Enterprise customers, including onboarding, adoption, expansion, and renewal.
Build rapport with decision makers to drive product adoption and deliver data-based business reviews to senior HR executives.
Collaborate across teams and support sales with finalist calls and customer references as needed.
Spring Health is a global mental health company building an AI-native platform to deliver personalized support across coaching, therapy, medication management, and specialty care. The company reaches more than 170 million people and fosters a culture of using AI tools thoughtfully while supporting employee well-being.