As a Worker Operations Team Lead your primary role is to be an exceptional coach for your team, providing constructive feedback, identifying the root causes of performance issues, and training them to address and correct those problems while ensuring the customer experience remains the focal point.

The IT Support Administrator provides technical assistance to HHS-VIP and HHS users, answers questions, and resolves computer problems for clients in person, or via telephone or electronically. They provide assistance concerning the use of computer hardware and software. This position is remote with onsite travel as needed that supports, HHS OCIO VIPs that are virtual (Los Angeles).

Advise government organisations on best practices for community engagement and public participation, assist clients with revenue generating packages to strategically plan their allocated hours, and deliver presentations such as Capacity Building sessions for government agency staff.

Provide expert support for customers using advanced coffee machines, troubleshooting technical issues and guiding them through solutions to ensure a premium experience. You’ll be the first point of contact, assisting with machines like Jura, Rocket, and other high-end espresso systems, handling inquiries via phone, email, or chat.

As a Customer Service Representative, you’ll play a vital role in sales order processing in a constantly evolving industry, while using a variety of tools and technology. You’ll handle a broad range of duties such as processing securities and insurance orders, handling escalated client issues, and responding to client inquiries in a timely fashion.

Proactively create a seamless and high quality experience for clients in close coordination with multiple partner agencies. You'll balance the need to provide amazing individual service with the time required to do that across a book of business, manage escalations, and challenging care situations.

As a Customer Success Manager, you will manage relationships with RepeatMD’s SMB clients, ensuring they leverage our SaaS solutions and meet their business goals by driving product adoption, satisfaction, and retention, as well as, addressing client inquiries and resolving issues promptly.

The Customer Support Engineer will provide installation, onboarding, and support to customers using the SENET platform. They will resolve technical issues, provide solutions, and ensure customer satisfaction, working remotely with clients worldwide.

As a Customer Support Specialist, you will significantly impact Wheel’s customer experience, helping first level support associates and clinicians. You'll triage Zendesk tickets, answer calls, solve complex technical issues, and work cross-functionally to problem solve and de-escalate.

Handle customer inquiries and complaints, providing timely and effective resolutions to ensure customer satisfaction. Build strong relationships with customers through honest and clear communication. Deliver exceptional customer service by addressing concerns with empathy and professionalism. Identify opportunities to convert free users into paid customers through upselling strategies.