Answer incoming calls and coordinate support tickets to ensure client satisfaction.
Triage tickets accurately and adhere to Standard Operating Procedures.
Audit and close completed tickets while performing follow-ups on client requests.
Intelligent Technical Solutions (ITS) provides managed IT services to clients, handling technical support and service coordination. They emphasize a strong cultural fit and core values, with a team oriented around customer service and operational efficiency.
Build and maintain strong customer relationships, acting as a strategic partner and primary liaison between customers and internal departments.
Manage customer contracts, execute proposals, and maintain Salesforce reports to drive upsell and cross-sell opportunities.
Lead web demonstrations, deliver customer reports, and handle a weekly on-call rotation for emergency issues.
SkySpecs provides inspection services and software for wind and solar asset owners and operators. They are a growth-stage company with a focus on renewable energy, fostering a fast-paced environment with a dedicated team.
Lead the onboarding of new clients, ensuring a smooth transition onto our platform and solutions.
Serve as the primary point of contact, coordinating with cross-functional teams and establishing strong client rapport.
Continuously improve the onboarding process to enhance the overall client journey.
Cisive provides technology-first background screening and continuous monitoring solutions to help organizations hire with confidence. As a global leader with offices worldwide, the company values integrity, innovation, and teamwork.
Assist with Medicaid and charity care applications and educate patients about their financial liabilities.
Develop patient payment arrangements to manage financial obligations.
Support revenue cycle operations with a focus on financial counseling.
Piedmont Healthcare is a healthcare organization providing medical services. They emphasize diverse teams, shared purpose, and schedule flexibility, with a focus on employee wellness and comprehensive benefits.
Handle inbound calls and virtual teller sessions to resolve member inquiries about accounts and transactions.
Refer quality loan opportunities based on member needs to enhance engagement.
Maintain knowledge of compliance and operational procedures while supporting team goals.
GTE Financial is a credit union providing financial solutions to members. It is a midsize company recognized as a top workplace, with a culture of growth, community impact, and work-life balance.
Provide direct customer service and library support, including reference assistance, reader advisory, and circulation support.
Assist patrons with information research using print resources, electronic databases, and online catalogs.
Perform collection maintenance, shelving, and account management to ensure smooth library operations.
This partner company provides library and customer support services to the community. It fosters an inclusive workplace with opportunities for professional development and career growth.
Support patients with payment processing, billing education, insurance verification, and claims-related inquiries.
Accurately process payments, create payment plans, and interpret claim notes and billing outcomes.
Research account history to resolve billing issues and educate patients on insurance concepts.
Five Star Solutions is a staffing company connecting talent with roles in customer service and healthcare. They foster a remote work culture with a focus on compliance, empathy, and professional development.
Communicate with internal and external customers via email, phone, and other channels to provide timely, accurate responses and build relationships.
Oversee the unique needs of specialized accounts and queues using strong business knowledge and technical skills.
Process data entry and order management tasks for orders and returns requiring exception handling.
Brooks creates gear and experiences that help people feel more alive through movement. The company culture fosters excitement, collaboration, creativity, and innovation, with a diverse and inclusive team.
Research travel options and coordinate bookings for hotels, cruises, and vacation packages.
Communicate with clients and manage itineraries and trip details.
Provide professional support throughout the planning and booking process.
We are a travel services company that helps clients research and book travel options. We are a small team with a focus on remote work, flexibility, and training for entry-level team members.