Remote Customer service Jobs

In this pivotal role, you will be the guiding force for enterprises embarking on an exciting journey of transformation, helping them unlock new levels of efficiency and success as they adopt our solutions for the very first time. You will drive customer success and thrive in an environment where innovation meets opportunity, empowering clients to embrace automation and redefine their workflows.

Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email. Maintain multiple ticketing queues/mailboxes alongside of other team members. Take and record incoming phone calls. Provide training for key users and ensure the continuous support of the users of our systems. Complete integration of new carriers onto the platforms. Become one of the main contacts for new and existing customers. Meet deadlines of all projects.

As a Customer Service Rep II, you will process death claims, payout and modify future payments by responding to annuitant inquiries via mail, fax, or telephone, requiring direct interaction and follow-up on missing information. This role offers an opportunity for career growth in a financial industry providing financial security, where you'll handle customer service requests and prioritize tasks efficiently.

Join Doxel's Construction Client Manager team as a brand ambassador, driving customer value by demonstrating the impact of Doxel’s products, enabling effective data utilization, curating content, and promptly addressing support requests, ultimately fostering customer success and maximizing platform usage.

Serve as the main point of contact for a portfolio of customers, ensuring they successfully utilize our platform to achieve their business goals. Lead customer implementations of our products through workflow discovery, workflow design, and change management plans for go-live. Monitor usage data and proactively reach out to customers to encourage deeper product engagement.

As a Residential Support Representative, you will be responsible for driving consumer loyalty for the Security business through exceptional customer service, warranty support, pre-purchase support, technical support, and issue resolution. You will provide positive customer experiences to help troubleshoot basic technical problems, primarily through phone calls, and develop a basic level of understanding of Allegion products.

We're seeking a detail-oriented Application Support Specialist to join our team, focusing on the WebChart product. You will ensure our clients receive exceptional support, addressing technical issues and facilitating seamless communication between clients and internal teams. As the Application Support Specialist, you will manage and resolve customer inquiries, contribute to product satisfaction, and help retain clients by providing timely and accurate support solutions.

You will provide support to customers and clients of SSRN's website and products by troubleshooting, recreating, and resolving complex issues raised, documenting and escalating when necessary to third level engineering. You will investigate system errors, deliver excellent service, and maintain detailed records of customer interactions.

Join a dedicated team of customer service professionals in a remote role. Be part of a supportive and friendly team, and make a difference by helping customers with care and professionalism. Duties include answering calls, escalating customer queries, providing timely resolutions, and general administrative tasks.

Assist German customers as the first point of contact, providing support for all inquiries before, during, and after the booking. Support customers via phone and e-mail communication. Engage customers with expert knowledge of products and services. Increase customer satisfaction and loyalty through friendly and professional service.