Engage with clients to understand their travel needs, preferences, and budgets
Research travel options, including accommodations, cruises, tours, and packages
Manage travel reservations and ensure accuracy of booking details
They are a trusted travel planning company specializing in unforgettable vacations, cruises, all-inclusive resorts, and group travel experiences. They pride themselves on delivering exceptional client service and creating seamless, memorable trips tailored to every traveler’s dreams.
First point of contact for incoming customer service, Customer Portal, and travel health calls
Review and process all inquiries/issues from patients and employers
Communicate with employers for account verification for customer portal and eScreen’s Extranet issues
Concentra operates medical centers providing occupational health, urgent care, and other healthcare services to employers and patients. Concentra is an equal opportunity employer who values discretion and secure information management.
Build client relationships by supporting and owning relationships with a portfolio of clients.
Support client performance by helping track and share client performance.
Manage requests and support by responding to client questions and requests in a timely manner.
Spiral is an award-winning fintech platform that enables banks and credit unions to grow deposits and retention through banking experiences people love. Spiral is led by a serial fintech entrepreneur and a seasoned leadership team and has raised $44 million in total funding to date.
Own Tier 1 support across all incoming channels (email, web form, chat) with a target first response time under 2 hours.
Diagnose and resolve email delivery issues, including phishing simulations not sending, emails stuck in pending, and campaign scheduling problems.
Resolve browser extension and add-on issues for the Chrome extension, Gmail add-on, and Outlook add-in, including installation errors, missing icons, and update problems.
CyberNut is a security awareness training platform built specifically for K-12 schools. Their platform helps teachers, staff, and students recognize and report suspicious emails before they become real security incidents.
Investigate billing concerns, working closely with patients and insurance providers.
Improve the patient experience while strengthening billing processes.
Resolve complex billing issues to ensure timely, accurate resolutions.
Rula is dedicated to treating the whole person and aims to create a world where mental health is no longer stigmatized. They are a remote-first company that strives to be a force for positive change in the field of mental healthcare.
Respond to customer inquiries in a timely and accurate manner.
Troubleshoot login issues, account access problems, and subscription questions.
Clearly explain app functionality in a way that is easy for non-technical users to understand.
Huckleberry builds life-changing products and experiences that help all families unlock everyday magic. More than 5 million families trust Huckleberry and their app to be their partner through parenthood; they are growing quickly and expanding their product offerings to help every family thrive.
Proactively manage customer relationships from implementation hand-off through renewal and beyond.
Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.
Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. It is a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through, operating fully distributed across the US and internationally.
Lead service delivery: efficiently manage day-to-day service operations, ensuring high performance and client satisfaction.
Build strong relationships: cultivate positive relationships with clients and internal teams to support seamless service operations.
Team collaboration: work closely with the account team to ensure a unified approach in managing client needs.
Aevi is committed to shaking up the payments industry. They foster a culture of innovation, creativity, and a passion for pushing boundaries, with a global team that values flexibility, honesty, development, and support.
Makes outbound calls to educate prospective patients and schedule provider visits.
Understands patient requirements and asks questions to gain trust and understanding.
Acts on opportunities to provide value to the patient through information about Strive Health programming.
Strive Health is dedicated to transforming the kidney care system through early identification, engagement, and coordinated care. They aim to improve outcomes for people with kidney disease, integrating with local providers and utilizing predictive data to support patients' care journey.
Collaborate with customers to understand their goals and help them maximize the value of the Respond.io platform
Assist customers during the onboarding process, ensuring a positive and smooth experience
Develop and maintain strong relationships with both internal and external stakeholders
Respond.io, founded in Hong Kong in 2017, is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls, and email in one place. They operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.