Remote Customer service Jobs

As Pharmacy Communications PM, you’ll be the nerve center connecting our company and our partner pharmacies, turning noise into signal and friction into speed. Responsibilities include triaging messages, drafting updates, maintaining visibility, hosting stand-ups, coordinating feedback, creating SOPs, training hires, building dashboards, and leading post-mortems.

As a tech-savvy Customer Success Manager, you will own relationships with about 200 customers, onboarding new enterprise accounts, understanding their needs, and helping them succeed using our products. You'll identify expansion opportunities, gather feedback, and share insights across the organization, collaborating with Product, Sales, Support, and Business Development teams. This is a full time remote position.

As a Senior Customer Success Manager, you will be customers' most important contact at Color, serving as their trusted advisor and strategic partner. You will support the evolution and successful execution of their cancer benefit strategy, guiding them through onboarding, engagement, and expansion for our cancer program to meet their benefits goals. Your efforts will directly impact health outcomes and the success of Color.

As volume grows, Winona needs a strategist-builder who can turn Intercom into a force-multiplier—launching smarter automations, crafting self-serve content, and giving reps super-powers so they can focus on empathy, not clicks.

Drive customer and developer success for current and prospective chain builders using the core Cosmos stack (Cosmos SDK, CometBFT, Cosmos EVM, and IBC). The person in this role will be the main touchpoint to the growing ecosystem of Cosmos chain builders. Responsible for understanding customers deeply and driving product and engineering efforts to be focused on accelerating their success. This is a high-impact role with a lot of space to design, build, and execute on the system to ensure Cosmos chain builders are continuously achieving greater feats.

As a Patient Enrollment Specialist, you will play a pivotal role in enrolling patients in our healthcare service and ensuring patient satisfaction. You will engage potential patients over the phone, provide information about our healthcare service, address their questions, and ultimately sign them up for our program. You will also provide technical support, and schedule the patients for their sessions with our care team.

The Client Partnership Associate leverages client partnerships, subject matter expertise, best practice recommendations, and customer service. They identify client needs, craft solutions, and provide excellent customer service as the primary liaison for day-to-day operations and program support with a portfolio of clients. This role manages client tuition policies and partners with various teams to deliver top-notch support.

The Intake Customer Care Specialist is responsible for meeting time sensitive service levels for inbound phone calls from client Case Manager Partners while utilizing a data entry portal system to create new client accounts. This Specialist uses critical thinking and time management skills, maintaining the highest level of accuracy for billing and compliance purposes. This is a fully remote position.

This position involves working with current members requesting to cancel their policy, investigating, and problem-solving to retain them as members, engaging with customers, and navigating complex situations. In this role, you will build real-life connections and educate members on lifetime value of Trupanion. Schedule requires full time availability including full weekends, and the role is remote for candidates anywhere in the US except AL, CA, FL, GA, IL, NV & NY.

As a Customer Support Engineer on our Tier 2 Support Team, you will utilize your Salesforce configuration and technical knowledge to provide world-class support to our customers! Be a primary contact for customer technical support and display a high sense of urgency and ownership during customer interactions. Use Salesforce Service Cloud to triage, collect missing information, and respond to incoming support cases.