Remote Customer service Jobs

You will review and resolve prescription-level issues, collaborate with cross-functional teams, and provide direct support to manufacturer partners through email, ticketing systems, and client meetings. You will be responsible for managing tickets, building strong client relationships, and delivering exceptional service through timely communication, clear reporting, and proactive education.

Be the front-line of customer requests, debug, report, and sometimes fix bugs and regressions. Advocate for customer needs to the greater Resend team, iterate internal workflows to improve our resolution speed and efficacy. Proactively build relationships and identify potential papercuts for customers and create documentation that answers customer questions or showcases solutions.

As one of our Customer Care Agents, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand. You will be supporting with ‘out of inbox’ projects and tasks like creating macros, onboarding and training new starters. You will also be working in Intercom covering phone, messaging, social channels and email.

Act as a trusted advisor, driving adoption, satisfaction, and long-term value through guidance and hands-on support, in this Portfolio Customer Success Manager role. Be a valued partner to clients and a strategic partner, guiding them through digital transformation efforts. Offer expert advice on Viseven products and services and support the sales team with qualified opportunities.

The Customer Success Architect (CSA) role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends, and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. The CSA team focuses on hands-on technical enablement, adoption, utilization, and maturity - while maintaining strong customer relationships and business alignment.

As an Operations Advocate, you will be joining a remote team to improve conversions and reduce cancellations within our 6 European markets. You will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, intervening and providing your assistance where tasks in the funnels need it most. You will be following comprehensive standard operating procedures.

In this role, you’ll lead client relationships from onboarding through renewal. You’ll serve as the main point of contact, guiding clients through all processes. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.

Assist travelers with reservations, provide prompt communication, and help ensure seamless guest experiences. Research hotel options and secure reservations. Support clients with availability, rates, and questions. Ensure accuracy and attention to detail in all bookings. Maintain professionalism and timely responses.

Be the front-line of customer requests. Debug, report, and sometimes fix bugs and regressions. Advocate for customer needs to the greater Resend team. Iterate internal workflows to improve our resolution speed and efficacy. Proactively build relationships and identify potential papercuts for customers. Create documentation that answers customer questions or showcases solutions.

This is an opportunity to build and lead two foundational pillars of strategy, Voice of the Customer and Customer Community. As the leader, you will design, execute, and scale our Voice of the Customer (VoC) and Customer Community programs. You’ll work cross-functionally with multiple teams to amplify the customer’s voice, foster peer-to-peer connection, and build loyalty and growth.