This is a part-time Customer Success contractor role to support a scaling team. You'll support the team with high volumes of customers requests in our pooled model and provide capacity coverage for team members on periods of leave. Advise on Customer.io strategy and best practices and facilitate topic-focused onboarding calls and one-off support sessions as needed.
In this role, you will provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations, and simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
As a Customer Support Advocate, you’ll be the go-to expert for our customers' most critical business workflows, helping them manage their books, streamline accounting processes, and maximize their profitability using our software, acting as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
Take ownership of the family care experience, empowering underserved communities to access quality care. Be a guiding light for caregivers as they navigate the complexities of home-based care. Offer consistent support and accountability, fostering community and connection through peer groups and caregiver events.
Ensure customer success and Raving Fans-level satisfaction by providing efficient and effective product support. You’ll drive these outcomes by troubleshooting complex issues, logging detailed bug reports, collaborating with cross-functional teams, and contributing to a growing library of self-service resources.
The Client Support Specialist will support clients who engage with Lyra seeking high-quality outpatient mental health care primarily via phone and chat, conducting needs assessments, answering benefit, product and technical questions. This is a high volume full contact center environment, requiring focus on calls and chats. Lyra will provide extensive training on how to support our members and meet them where they are in their care journey.
The Student Advisor, functioning as a Customer Service Representative, is responsible for providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele.
Join the Xplor Pay team as an Implementation Specialist, playing a crucial role in onboarding new merchant customers by ensuring a smooth account activation experience. Orient and train merchants on payment processing equipment and software, providing technical support and resolving issues. Collaborate with internal teams, navigate multiple systems, and maintain a high level of customer experience.
Drive the success of Procore’s General Contractor customers as a Senior Customer Success Engineer, serving as the product champion and subject matter expert. Help customers adopt Procore and realize business performance gains, recommending how to maximize the value of their Procore technology. Collaborate with Sales, PS, Support, Product and Marketing to provide leading-edge technology.
Using your comprehensive understanding of dental RCM and EDI processes, the Revenue Cycle Management (RCM) Technical Support Specialist provides technical support to our channel partners and dental support organizations (DSOs) and actively nourishes professional relationships to encourage referrals and business growth.