As a Technical Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best eCommerce platform. You will educate customers on platform features, troubleshoot technical issues, and enable merchants to sell more.

Manage and provide world-class partnerships to clients, optimize the use and value of Life Sciences solutions, drive engagement, build and expand client relationships, support sales efforts, implement strategies, monitor KPIs, address issues, and serve as the primary point of escalation.

Act as a technical resource to our customer base for HighLevel’s suite of software features. Troubleshoot product issues and support software solutions preferably within the technology industry. Provide exceptional customer service inclusive of communication, responsive follow-through, and advocacy for customer issues. Be accessible and available to multiple customers.

Work directly with customers and Customer Success Managers to project manage complex implementations, including customized training content development & non-standard product use cases. Engage across the customer's organization and works cross-functionally within Ethena to identify opportunities and risks around launch timelines and technical integrations.

Build strong, proactive relationships with customers to ensure their satisfaction and long-term success. Regularly meet with Polly customers to discuss their needs, encourage adoption and usage of the platform, and check in on overall satisfaction. Track customer health metrics and KPIs to identify potential risks or opportunities early. Actively monitor and analyze customer feedback to identify actionable insights.

This role involves consistent, quality customer service to both internal staff members and external patients, actively managing calls to enhance customer experience and build relationships. The specialist will schedule appointments, assist with online check-in, provide tech support, document encounters, compile referral information, communicate with providers and pharmacies, make reminder calls, and provide information to clinics.

Become part of AAA’s established & trusted brand! The Policy Retention Specialist executes insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities. This role reviews and updates policies to enhance retention and better meet the needs of the consumer.

You will be the voice of Front, responsible for all types of customer inquiries, and for keeping our customers happy, by providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction. You'll also debug and test product features and report them to product and engineering.

You will be the trusted advisor and Commerce SME for our customers, driving customer engagement, product adoption, satisfaction and advocacy. Taking a consultative approach, you'll provide ongoing customer product enablement and advise on best practices to address desired outcomes, requiring fluency in German to support DACH customers.

The Retail Customer Care Phone Support Operator provides best in class service to customers and store team members by answering incoming phone calls, returning voicemails and responding to emails, and partnering with store leadership to resolve escalated issues.