Remote Customer service Jobs

Orchestrate seamless onboarding experiences for new plan sponsors, establishing strong foundations for long-term partnerships. Expertly manage HRIS/payroll integration processes, ensuring accurate data flow and system compatibility. Think strategically and put our Clients at the center of your work.

The team is looking for a Customer Service Advisor (Japanese Speaker). Reporting to the Customer Service Supervisor, the advisor will ensure that the highest levels of customer service are delivered to both customers and partners through every communication channel. This role involves responding to customer inquiries through email and telephone and providing information with regards to products and services and other related inquiries.

As a scaled Technical Customer Success Manager (TCSM), you’ll be partnering closely with sales, support, product, and engineering teams to deliver a world class customer experience. You will act as a trusted technical advisor to mid-market customers, strategically engaging with customers to drive onboarding, product adoption, and address technical issues to positively impact customer health. You will serve the primary point of contact for customer’s technical needs throughout the customer lifecycle, ensuring all issues are receiving the proper attention.

As a Pooled Customer Success Manager at Everway, you will primarily engage in programming, focusing on scalable, high-impact activities designed to support a broad portfolio of educational customers. In this role, you’ll deliver value to customers through cohorted webinars, timely interventions based on usage data, and resources that empower them to achieve success independently. You will manage a few high-touch customer relationships, centering on delivering just-in-time support and fostering success at scale.

As a Customer Success Manager at Revio, you’ll be a trusted partner helping creators, coaches, and sellers extract real value from our AI-powered CRM. You’ll guide customers through onboarding, increase adoption, and proactively ensure they succeed, and stay. This role is fully remote and owns the complete customer lifecycle from onboarding to activation, ongoing success, renewal, and expansion.

Provide customers with weekend support via our email support channel, particularly during biweekly release cycles. Handle incoming tickets, investigate reported issues, identify trends, and collaborate with engineering to log, prioritize, and communicate about issues effectively. Act as the bridge between customer experience and product stability, ensuring a seamless experience for clinics even during fast-moving release windows.

You’ll be the voice of Front, handling all types of customer inquiries with empathy and precision, and partnering with Product and Engineering to make the product better. You will ensure the success of Front customers by delivering timely, effective assistance with a focus on resolution quality and speed. The role requires excellent communication skills and the ability to identify customer needs and implement solutions.

Lead customer experience transformation and serve as the strategic driver of customer retention, satisfaction, and expansion across our entire customer base. Scale support operations and innovative customer success solutions while maintaining exceptional service standards and driving measurable business outcomes. Requires a customer-obsessed leader who can scale support operations and deliver innovative customer success solutions.

This isn’t your typical support role: you’ll have the chance to shape how we serve our customers, help build new processes, and be part of a team that’s passionate about helping Health & Wellness professionals thrive. You’ll have autonomy and ownership over your work, with a supportive team to back you up. If you’re someone who enjoys challenges, thrives in a fast-paced startup environment, and cares about making an impact in the health and wellness space, this could be the role for you.

Play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. The post will be assigned to triage of support cases for local and global clients. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team.