Support the planning, execution, and analysis of international CRM campaigns like newsletters and lifecycle flows.
Analyze CRM performance metrics such as open rate and click rate to derive initial insights and help optimize automated customer campaigns.
Collaborate with teams such as Webshop and Graphic, contributing ideas to improve CRM campaigns and processes.
The Quality Group is an innovative provider of sports nutrition and healthy food products, combining the successful brands ESN and More Nutrition. It is a fast-growing company with over 1,200 employees and a culture focused on passion for products, technology, and logistics to support customers' healthy lifestyles.
Lead a team of 4 support agents and 1 dispute manager while implementing AI tools like Claude and Re:amaze to enhance efficiency.
Maintain high customer satisfaction with a CSAT of 90%+ and response times under 5 hours, while reducing refunds and chargebacks through improved processes.
Build and document clear Standard Operating Procedures to optimize internal workflows and support scalability.
Orthora is a fast-scaling direct-to-consumer footwear brand designed for professionals who spend all day on their feet, such as healthcare and retail workers. The company is experiencing rapid growth, increasing from $500K to $3M in monthly revenue, and operates with a collaborative, impact-driven culture where team members work closely with leadership.
Act as the primary contact, swiftly responding to technical support tickets and live chats to diagnose hardware, software, and networking issues.
Provide clear resolution options, assist with system deployments and upgrades, and deliver hands-on technical training to maximize customer product use.
Document issues, create knowledge base articles, escalate complex cases to engineering, and manage RMA/warranty part orders and fulfillment tracking.
Miovision provides traffic signal planning and operations solutions powered by advanced AI to enable smart and efficient transportation networks for communities. It is a growing company focused on driving the Intelligent Mobility Revolution, emphasizing values like teamwork, customer centricity, and continuous improvement.
Plan and execute end-to-end event plans, including conferences and client meetings, to drive growth.
Collaborate with Sales and Partnership teams to align events with strategic goals and manage vendor contracts.
Analyze post-event data to measure ROI and document AI-supported workflows and best practices.
Thumbtack is a home care platform offering personalized guidance, AI tools, and a hiring experience to help people manage repairs and improvements. The company has a growing community of 300,000 service businesses and fosters a collaborative, impact-driven culture.
Own and scale the Customer Support & Operations function to deliver fast, reliable, and high-quality support across customer environments.
Lead Help Desk and Technical Support teams, manage customer escalations, and drive prioritization across Engineering, Product, and Technical Services.
Apply strong operational discipline, team leadership, and technical troubleshooting skills to balance real-time support demands with continuous improvement.
GovWorx leverages responsible AI and intelligent automation to transform the hiring, training, and retention processes for public safety agencies. It is a mission-focused, fast-paced organization that values operational excellence and practical problem-solving in a high-stakes environment.
Own and maintain help center articles, ensuring all content is accurate and easy to understand.
Serve as the primary internal resource for our BPO support team, answering questions and clarifying processes.
Assist with support team tasks including ticket triage, escalation management, and coverage during high-volume periods.
Goody is a modern gifting platform that helps companies create meaningful connections at scale by powering thoughtful, on-brand gifting experiences for leading teams. It is a fully remote, product-driven team trusted by many Fortune 100 companies and is recognized as a fast-growing company in the United States.
Own and administer the Customer Success tech stack, including Salesforce CRM, ensuring data integrity, workflow automation, and tool adoption.
Design and execute complex cross-functional systems projects, like the self-serve renewal platform, balancing technical requirements with strategic judgment for customer experience.
Build and maintain reporting infrastructure to provide real-time visibility into retention, expansion, and team performance to drive operational decisions.
MagicSchool is a premier generative AI platform built specifically for educators, helping over 7 million teachers worldwide. The company is a fast-growing, mission-driven startup fostering a culture of community, innovation, and responsibility focused on empowering teachers.
Responsible for real-time monitoring and analysis of Contact Center KPIs, including SLAs, abandonment rates, and agent adherence, to ensure operational targets are met.
Process and manage agent requirements such as PTO requests, schedule swaps, and skill adjustments while analyzing planned versus actual shrinkage to maintain coverage and campaign completions.
Utilize proficiency in Microsoft Excel and workforce management software to store data, create reports, produce schedules, and support other teams with necessary operational data and insights.
Oportun is a mission-driven financial services company that provides intelligent borrowing, savings, and budgeting tools to empower members to build a better financial future. The company fosters a diverse, equitable, and inclusive culture through employee resource groups and focuses on delivering affordable credit to underserved communities.
Respond to advisor questions in Forum and WhatsApp groups with helpful, timely guidance and manage forum content for clarity.
Act as a liaison between international advisors and HQ by surfacing community sentiment and representing Fora in online and in-person events.
Collaborate internally via Slack, attend meetings, and commit approximately 10 hours per month to community support and management.
Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. Founded in 2021, the company has over 200 full-time employees in New York City and has secured significant venture capital investment, building a culture centered on community, technology, and service.
Serve as the primary point of contact for client success matters, building long-lasting relationships with key stakeholders and creating client success plans.
Leverage AI tools to enhance productivity and client communications, automate routine tasks, and analyze trends for proactive engagement.
Deepen commercial relationships by ensuring timely contract renewals, identifying opportunities for solution expansion, and advocating for client feedback internally.
Juvare develops SaaS software for enterprise resilience solutions used by government agencies, corporations, healthcare providers, and higher education. The company's solutions have supported over 500,000 emergency response incidents globally, and it fosters a collaborative and inclusive culture.