Help support and engage a passionate community of clients in this Customer Support role. Working alongside a Customer Success Manager, you will help to ensure the successful implementation and retention of all clients assigned to their team by assisting with renewals, collections, inventory, customer questions, and setting up appointments. This role requires excellent customer support and problem-solving skills.

The Technical Assistance (TA) Specialist provides support to Tribal Maternal, Infant and Early Childhood Home Visiting (MIECHV) grant recipients including implementing high-quality, evidence-based home visiting programs in AIAN communities and expanding the evidence base around home visiting interventions with Native populations.

As a Customer Support Specialist, be the first point of contact, ensuring customers have an exceptional experience with EverAI, helping onboard, support, build strong relationships, assisting with inquiries, resolving issues, and advocating for their needs to drive customer satisfaction, retention, and business growth. You will provide support via email, Discord, and live chat.

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. The role involves inbound & outbound calls, scheduling transportation, and routing calls to internal teams.

Be the friendly voice supporting customers via inbound calls, handling sensitive information with care, answering questions about programs, and provide clarity and next steps to those in need, while documenting every case. Delight callers with patience and empathy, turning complex issues into simple solutions.

As a Customer Care Guide, you’ll be the vital link between Trek and our independent bicycle dealer customers, enhancing the Customer Care department with exceptional communication skills and dedication to follow-through. You’ll collaborate closely with warranty/ecommerce teams and territory managers to ensure dealers receive unparalleled service. This role supports customers in Canada and requires French and English proficiency.

As a Customer Success Manager, you will be responsible for a portfolio of accounts within our “medium touch” engagement model, driving product adoption, maximizing customer value, and performing proactive activities to mitigate churn risks and uncover expansion opportunities. You will serve as the primary advocate for the customer and work with cross-functional teams.

As the Customer Success Manager on the Kiddom team, you will be the driving force in helping teachers maximize their experience on Kiddom. You will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product.

The Head of Customer Support will develop and optimize processes that ensure the best customer support and strategy as Vetcove scales. This role ensures the CX teams success in providing an incredible first impression during onboarding, and a delightful day-to-day experience for every user and partner moving forward.

Provide exceptional technical support to our customers through ticketing systems and chat tools. Troubleshoot customer issues with our products and services, leveraging your knowledge of DevOps principles and practices. Collaborate with internal teams to diagnose and resolve complex technical problems.