In this player coach role, you’ll combine people leadership with hands-on account management, especially for clients without dedicated delivery support. You’ll coach and mentor your team to become trusted advisors, collaborate cross-functionally to drive client satisfaction, and play a key role in reducing risk, boosting retention, and supporting growth.
We’re on the hunt for a friendly, resourceful, and detail-obsessed Guest Services Manager to help us deliver world-class service to our guests, customers, and event attendees. You’ll be on the front lines—handling inquiries, solving issues, and making sure our community feels heard, supported, and wowed.
In this role, you’ll be at the forefront of our customers’ success, ensuring that our clients get the answers they need and feel empowered to make the most of our products. As a member of our Customer Support team, you'll have the opportunity to work directly with our customers, making every interaction count.
Seeking experienced ASL Interpreters to work remotely with our state-of-art VRI call center during overnight hours. Must possess American Sign Language (ASL) and/or English transliteration as well as spoken English skills. PT positions and employment opportunities available.
This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. We are seeking an exceptional Customer Success Manager to join our team, based remotely in Australia. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you.
The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern, measure the end-to-end customer experience and drive actionable outcomes for improving CX. Work across the organization to foster a customer centric mindset within and across teams and processes to ensure the customer is at the center of decision-making processes.
This role puts you at the center of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences delivered and optimizing supporting systems. The role includes owning all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up. You will proactively identify opportunities for improvement and risk mitigation and will execute policies that promote the best patient experience.
Looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge. You’ll have the flexibility to choose your working hours when it’s convenient for YOU and your family.
Customer content specialists will work directly with clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, customer content specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.
Provide exceptional support to global customers via email, chat, and video calls and troubleshoot technical issues for rapid, effective resolutions. Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai. Create high-quality, custom notes and AI-assisted summaries. Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback. Maintain and update support documentation and knowledge bases.