Remote Customer service Jobs

• Provide professional customer support through phone, email, and other communication channels.
• Maintain accurate customer and financial records and assist with billing, reconciliation, and payment processing.
• Collaborate with internal teams to resolve customer and operational matters and identify opportunities for improvement.

• Make outbound calls to existing healthcare members
• Educate members on their plan benefits and available services
• Deliver compassionate, professional customer service

Knowledge Rhino connects healthcare members with their plan benefits and services. They are a growing remote team with a supportive culture.

• Educates patients about eligible healthcare services and directly schedules them with the provider team.
• Builds trust-based relationships by empathetically addressing patient inquiries and objections.
• Makes outbound calls to educate patients on Strive's holistic care model and schedules provider visits.

Strive Health is on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey. The company is a passionate team that cares deeply about making an impact, shows up as One Team, and elevates the everyday.

• Lead, mentor and develop a team of client service associates, setting clear performance expectations and conducting regular reviews.
• Manage team workload, coverage and cross-functional collaboration to ensure responsive, consistent service across all clients and time zones.
• Foster a culture of accountability, continuous improvement and client-first thinking.

EXANTE is a pioneering wealth tech company that delivers centralized trading solutions and B2B financial infrastructure. With over 700 employees from 70+ nationalities across 70 locations, it is a rapidly expanding global firm in the financial sector.

• Lead the global Customer Experience strategy and team across multiple regions.
• Drive the shift from reactive support to proactive customer enablement.
• Champion the Voice of the Customer and partner with cross-functional teams.

Insights is a Learning and Development company focused on self-awareness. The company is a global team with a culture of inclusion and wellbeing.

• Facilitate client onboarding, training, and support via video, phone, and email.
• Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.

Cloudbeds builds a unified platform for hospitality, powering properties across 150 countries. With over 650 employees in 40+ countries, they are a diverse, remote-first team focused on AI-driven innovation.

• Provide ticket-based support to Affiliates and Partners across NMI's suite of products and services.
• Work with third parties and acquirers to ensure customer solutions are compliant and functioning.
• Support internal colleagues with queries and contribute to projects that improve customer experience.

NMI enables partners with choice in payments, powering success for SMBs, entrepreneurs, and fintech startups. They are a global team with a remote-first culture, offering personal growth and advancement opportunities.

• You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented.
• You support customers with questions related to orders, deliveries, products, returns, and refunds, taking ownership of enquiries.
• You collaborate with cross-functional teams and contribute to improving processes and Help Centre content.

The Quality Group is a provider of sports nutrition products, bringing together brands ESN and More Nutrition since 2021. With over 1,200 employees, the company combines passion for sports nutrition with cutting-edge technology and offers a diverse, inclusive culture.

• Leads a global team of Client Support Analysts or Engineers to deliver high-quality support experiences.
• Oversees daily support operations, escalations, and performance metrics across Level 1 or Level 2 teams.
• Champions client advocacy, knowledge management, and cross-functional collaboration to improve workflows.

Origami Risk delivers single-platform SaaS solutions that help organizations navigate risk, insurance, compliance, and safety management. Founded by industry veterans, the company offers innovative products and has a singular focus on client success, with a diverse and inclusive culture.

• Customize vacation packages based on client needs and preferences.
• Research hotels, resorts, cruises, and tours using our premier supplier network.
• Provide expert advice and insider deals on travel experiences.

Destination Careers assists clients in planning unforgettable vacations through customized travel packages. As a growing remote team, they value flexibility and offer training and exclusive travel perks.