As a Senior Support Engineer, you will handle advanced technical escalations, monitor system health, and support software releases. As an Escalation Manager, you will manage and resolve high-priority technical issues that require coordination across multiple teams, demanding strong problem-solving and cross-functional collaboration skills.
Enhance critical cross-department workflows and software integrations across multiple tools in a high-compliance setting. The role will report to the Director of IT & Business Technology and work closely with IT Admins and other teams to identify opportunities for improved process and automation, ensuring operational maturity and improving service delivery. Embedded stints with teams like our Concierge (customer service) team may occur to experience challenges firsthand and design effective solutions.
Craft smart service solutions with Jira Service Management, Assets, Assets Data Manager and Opsgenie, then branch out to fresh platforms as we grow. Your week swings between discovery calls, whiteboard brainstorming and deep configuration sessions. Steer each engagement from first hello to final success meeting, build honest relationships, and spot chances to fine-tune our own playbook so tomorrow’s work is sharper than today’s.
The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements, focusing on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.
You will provide strategic visionary and tactical leadership for a team focused on smoothly transition new IT products and services or changes to existing IT products or services into production in a global enterprise. You will ensure that both the support teams (Field Services, Help Desk) and other partners are prepared for changes being made to the technology experience. This is done by working collaboratively across our teams to gather information about changes.
An Experienced Customer Delivery Manager is needed to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success, focusing on areas like Open Sovereign Cloud (OSC) /Client Application Operation (CAO) / FCI, and managing customer-impacting projects.
Provide first line support for Mambu applications and services in Salesforce. Manage & triage incoming requests and assign it to the relevant support team. Ensure all support tickets are responded within the agreed service level timeframe. Solve technical issues reported by our customer. Perform basic technical triage using tools such as Grafana, Loggly and MS SQL.
Their role is to support the development team by providing guidelines, monitoring quality and developing complex requirements. The tech lead will be working with Architects, Developers and Product Owners distributed across Europe and India. The tech lead is a key role, supporting its team that is composed of junior and senior developers, advising the POs and overlooking the technical delivery of the team. We are looking for a very “hands-on” profile who can develop in full autonomy and help peers in complex topics and/or to avoid delivery delays.
This position will lead a team of IT professionals, oversee service management processes, and drive continuous improvement initiatives, with a strong focus on automation and process optimization within ITSM tools like ServiceNow and FreshService. A key aspect of this role is establishing and optimizing efficient processes for end-user hardware and software delivery, ensuring a seamless experience for remote employees. The ideal candidate will be a strategic thinker with strong leadership, communication, and problem-solving skills.
Applies tools, techniques and processes to track and log activities. Works Incidents & Requests to support the facilities in their region. Responsible for completing all tasks and associated documentation within committed timeframes, and effectively communicating across teams. Identifies and resolves issues with systems, following agreed procedures. Uses software and tools to collect agreed performance statistics.