The Middle L1 Technical Support Specialist will be reproducing, analyzing, and evaluating technical issues to resolve them independently or escalate as required. They will also be creating business incident tickets in the internal system, reviewing them regularly, validating categorization, and ensuring compliance with SLAs. Furthermore, they will be collaborating closely with internal teams to identify root causes and drive resolutions.
Communication with European customers (phone, email, IM). ITSM tickets handling and dispatching. Remote user support. Infrastructure monitoring and reaction according to the documentation. Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures. Prioritizing and escalating incidents (when required) to the appropriately experienced technician. Operating in shifts for 24/7 customer support.
The Sr. Business Process Consultant is the functional and process expert of a customer engagement team,guides federal customers in transitioning business requirements to configuration requirements of the ServiceNow SPM products. As a ServiceNow ITSM Process Consultant, you will act as the process expert guiding federal customers in designing, implementing, and optimizing IT Service Management (ITSM) workflows using ServiceNow best practices.
We are seeking an Application Support Specialist to join our Redzone team. Looking for A Technologist who loves a fast-paced team environment, frequent customer communication, and solving customer problems. This role involves providing timely and accurate troubleshooting for both hardware and software issues. The candidate will interact with end-users to resolve their technical issues and manage all technical issues using Intercom.
Support ticket processing and resolution management, which includes detailed and clear documentation of problems and the actions taken to resolve them. Provide technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems.
As a Delivery Manager, you’ll be dedicated to one of our key clients, a major provider of Private Cloud services being responsible for leading delivery teams and ensuring the successful execution of both projects and managed services. You’ll play a crucial role in developing the business relationship with clients by identifying growth opportunities and expanding our service scope.
We're seeking a Desktop Engineer for the 3rd shift (12 am EST to 8 am EST) with experience troubleshooting computer issues and supporting customers via phone, email, and remote access tools. The role involves providing level 1 & 2 support, troubleshooting hardware and software for desktops and laptops, and conducting remote problem solving.