Directly manage, mentor, and develop teams in Training, Content, and Quality, creating clear career development paths and fostering a high-performing learning organization.
Develop and execute a multi-year strategic vision for support enablement that adapts to evolving business and scaling demands.
Overhaul and own the first-year onboarding journey, creating an engaging learning experience that minimizes frontline ramp time and reduces early-stage turnover.
Own the strategic direction and roadmap for Implementation and Learning, grounded in data.
Manage and develop a team of implementation and learning content specialists.
Design learning programs and implementation processes that flex with UI evolution and new technologies.
Campminder builds software for summer camps, enabling meaningful experiences for kids. With over 100 employees and 20+ years of experience, they are stable, profitable, and have a values-led culture focused on work/life balance.
Own a multi-year roadmap for Professional Learning and build the systems, frameworks, and operating model to scale nationally.
Direct the design of professional learning content grounded in adult learning science and the real conditions educators work in.
Build and lead a national team of Professional Learning Specialists and Managers, plus a certified trainer network.
Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.
Design and lead the support program infrastructure for a rapidly scaling AI healthcare platform.
Manage a team of Customer Support Specialists, overseeing technical troubleshooting and escalation to Engineering.
Drive continuous improvement through data analysis, KPI tracking, and knowledge base development.
Knowtex uses ambient AI scribing to reduce healthcare documentation burden, partnering with the VA to support clinicians. It is scaling rapidly from 7,500 to 80,000 users, with a mission-driven culture focused on veteran care and clinician well-being.
Own the day-to-day logistics of training and onboarding for care teams, including calendar management and coordination of subject matter experts.
Translate training frameworks into session-level design, build reusable templates, and establish metrics to evaluate effectiveness.
Enable new market launches by owning training week execution and ensuring every cohort completes onboarding on schedule.
Daymark Health is a value-based oncology company redefining the cancer care experience for patients, providers, and health plans. Backed by leading venture firms and led by a pioneer in cancer care, the company is a mission-driven startup scaling across multiple markets.
Lead and develop a team of Board Certified Health Coaches through 1:1s, QA reviews, and performance management.
Design and deliver onboarding, continuing education, workshops, and coaching frameworks to improve quality.
Analyze coaching performance and member outcomes to drive operational improvements and cross-functional partnerships.
Future is building a personalized guidance system for lifelong health, combining AI, human expertise, and personal health data. They foster a diverse, passionate team and offer equity, benefits, and a remote-first culture.
Manage onboarding workflows on Sana (our AI-native LMS) and ensure a smooth experience for new hires globally.
Own LMS administration, course assignments, catalogue hygiene, and generate reports on learner engagement.
Build simple learning modules using AI-native tools, coordinate with internal teams, and run learning sessions end-to-end.
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs, and SMBs the infrastructure to build, automate, and scale. With over 2,000 team members across 10+ countries, we operate as a global, remote-first organization built for speed and ownership.
Define and execute the product strategy and roadmap for practitioner onboarding, activation, and early product adoption.
Own the end-to-end onboarding journey from sign-up through first treatment plan, identifying opportunities to reduce friction and accelerate time to value.
Design and deliver product-led growth initiatives that improve activation, engagement, retention, and long-term adoption.
Fullscript is an industry-leading health technology company that makes it easier for practitioners to deliver better care by providing a platform for clinical insights, lab interpretations, and high-quality supplements. With over 125,000 practitioners and 10 million patients using their platform, they foster a culture of curiosity, collaboration, and people-first values.
Provide high-quality support to BetterHelp's therapist network, handling 500–600 tickets per week with efficiency and accuracy.
Resolve escalated and complex issues through cross-team collaboration, identifying trends to improve processes.
Maintain deep platform knowledge and support initiatives that enhance therapist engagement and satisfaction.
BetterHelp is the world's largest online therapy service, founded in 2013 to remove traditional barriers to mental health care. With a network of over 30,000 licensed therapists, the company fosters a diverse, supportive culture that invests heavily in employee well-being and professional development.
Lead a team of enablement specialists to build world-class content and training programs.
Drive GTM activation at scale, equipping field and operations teams with tools to acquire and retain supply.
Partner cross-functionally to embed enablement insights into strategic initiatives and measure ROI.
Airbnb connects travelers with unique stays and experiences offered by millions of hosts globally. Founded in 2007, the company has grown to over 5 million hosts and 2 billion guest arrivals, fostering a culture of inclusion and innovation.
Own the creation, revision, and maintenance of documentation and training materials across support channels.
Build and maintain courses in our LMS, manage enrollments, and package training materials for BPO partners.
Write and maintain Zendesk macros and Help Center articles with the accuracy and structure required for AI-assisted resolution.
Branch is on a mission to empower workers with financial freedom by helping companies accelerate payments and providing accessible financial services. As a remote-first company with employees across the US, Branch fosters a collaborative culture built on transparency, accountability, and trust.
Partner with customers to understand business objectives and define success metrics, translating insights into actionable learning strategies.
Provide data-driven reporting and recommendations to demonstrate the value of learning initiatives and maintain accountability.
Develop content strategies, enable customers, and execute campaigns to drive platform adoption and engagement.
They are a learning technology company whose platform is used by millions globally. The culture values authenticity, diversity, respect, curiosity, and continuous improvement.
Define and execute a forward-looking customer learning and enablement strategy aligned with product adoption and business growth.
Lead the design of a scalable learning ecosystem incorporating AI-enabled personalization and emerging technologies.
Partner with cross-functional teams to embed learning into customer journeys and measure program effectiveness through KPIs.
The partner company focuses on transforming customer education through modern learning and AI-enabled experiences. It is a remote-first organization with a collaborative and innovative culture.
Lead and mentor a team of Onboarding Coaches to deliver exceptional customer onboarding experiences.
Drive adoption of AI and modern tooling to eliminate administrative tasks and focus on strategic guidance.
Partner with Sales, Product, and Support to convert feedback into systemic improvements and ensure customer retention.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, transforming hospitality operations through a unified system. With over 650 employees across 40+ countries, the company fosters a remote-first culture focused on innovation and AI-powered solutions.
Manage and coordinate a formal quality improvement program across a large network of crisis centers to achieve quality improvement goals.
Oversee internal QI activities, ensure adherence to funder and agency goals, and prepare reports for external stakeholders.
Collaborate with other departments to develop proactive QI activities and monitor performance to ensure compliance with operational and clinical KPIs.
Vibrant Emotional Health provides high-quality services and support for emotional wellness through technology-enabled services, community programs, and advocacy. For over 50 years, they have been at the forefront of promoting emotional well-being, with a focus on saving lives and supporting everyone in need.
Own content planning and delivery for ServiceNow's flagship events, including AI Summit series and Knowledge.
Partner with marketing, events, and product teams to drive alignment without direct authority in a matrixed environment.
Lead content governance, speaker readiness, and AI-enabled operational improvements to elevate event experiences.
ServiceNow is an AI platform company that automates workflows and helps 85% of the Fortune 500 work smarter. Founded by engineer Fred Luddy, it builds an AI-native culture where technology and talent are unstoppable together.
Lead the strategy and end-to-end execution of onboarding programs, including cohort planning and curriculum sequencing.
Develop learning enablement plans for product launches and process changes impacting service center teams.
Manage timelines, deliverables, and cross-functional alignment across Learning, Operations, and support functions.
The partner company operates a large-scale service environment focused on healthcare-related services. It fosters a collaborative, cross-functional culture with a commitment to inclusive leadership and continuous development.
Lead and coach Support Analysts to deliver timely, accurate, and professional customer resolutions.
Manage daily support operations, ticket triage, queue health, SLAs, escalations, and quality monitoring.
Use performance data and cross-functional partnerships to drive continuous improvement.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare and help patients live their best lives. The team is mission-driven, collaborative, humble, inclusive, and focused on delivering on promises.
Define and execute a holistic provider performance vision, establishing standardized frameworks across clinical service lines.
Lead, mentor, and build a high-performing operations team, setting high-impact priorities.
Partner with Data Analytics to build a unified data vision and establish centralized systems to measure provider performance.
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally. The company has delivered more than 15 million sessions of mental health care and published more than 35 peer-reviewed studies.
Lead a team of Nurse Educators and Non-Clinical Support to provide world-class patient outreach experiences.
Manage client relationships and ensure compliance with operational practices and quality standards.
Coach and mentor team members to improve confidence, product knowledge, and communication skills.
Momentum Life Sciences partners with life science companies to design and deliver patient support programs that drive better health outcomes. With over 30 years of experience in the healthcare industry, they foster a collaborative and empowering culture.
Owns the evolution of Talkiatry's data stack and data enablement strategy, including third-party integrations and AI capabilities.
Leads cross-functional product initiatives across Engineering, Operations, Marketing, and Finance to deliver scalable data solutions.
Balances day-to-day execution with long-term strategic vision to improve data quality, self-serve analytics, and metric governance.
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable. It is the largest dedicated psychiatry practice in the U.S. with over 750 psychiatrists and 250 therapists, driven by a mission to redefine behavioral healthcare with compassion and innovation.