Establishing and maintaining a sense of community for Branch’s members is paramount. This role interacts with existing members to provide information about products and services, handle complaints, and ensure proper coverage. They will serve as a billing expert, keep detailed records, and provide feedback to improve the member experience.

Serve as point of contact for customer laundry service needs, addressing inquiries, concerns, and feedback promptly and professionally. Maintain detailed records of customer preferences, employee roster changes, laundry holds/releases, and feedback to enhance service quality and ensure accurate service delivery. Proactively identify and resolve service issues to maintain strong customer relationships.

Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment to ensure high quality customer service. Receives calls from members and providers and responds to complaints and grievances. Records all calls and details, receives requests for adjustments on claim issues and disenrollment.

As a Bilingual Spanish Absence Claims Specialists you are responsible for processing medical certifications in a high production environment while answering emails and corresponding with customers. This individual will report to a Claims Team Lead and must have strong attention to detail, clerical/administrative experience, and commitment to quality.

The Onboarding Specialist I role is integral in establishing and maintaining relationships with clients through their onboarding process. You will communicate directly with clients, through phone, video conferencing and email deliver a successful onboarding experience. You will work closely with our Cybersecurity and Product teams to ensure a flawless experience with BlackCloak.

Bullseye Strategy is seeking a Customer Service Representative to resolve customer concerns, answer questions, provide product information, take orders, and process returns, providing exceptional customer service and collaborating with the sales team.

Onboarding Specialists ensure new customers are efficiently integrated into the SQUIRE platform by providing technical configuration, support, and training to ensure product adoption and usage; delivering an exceptional customer experience is key. Strong communication, organization, and interpersonal skills are essential, as is verbal and written fluency in Spanish.

As the Head of Customer Solutions (Success), you will architect and scale a customer success engine that not only drives product adoption but also ensures our customers achieve measurable value from our AI healthcare solutions. You'll blend strategic relationship management with technical acumen to create an outstanding customer journey.

SingleOps seeks a Customer Success Manager responsible for customer retention, adoption and expansion post onboarding, enabling customers throughout their journey and ensuring they achieve success with the product. This role involves managing customer health, renewals, and engaging clients proactively to understand their goals and connect them with SingleOps product functionality.

As a Training and Support Consultant, you will deliver customer support and provide effective instructor-led training to clients. You will handle incoming calls, support requests, and conduct online training sessions, ensuring customer satisfaction and maximizing the value they derive from our offerings.