Remote Customer service Jobs • US

As a Customer Care Agent, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand. You'll offer empathetic and personal service, solve queries on first contact, and work closely with our pharmacy and clinicians to resolve patient queries. You'll also keep an accurate record of customer enquiries and complaints and handle queries of a sensitive nature in a confidential and safe way.

As a Customer Success Advisor (CSA), you’ll be on the front lines of customer engagement, onboarding, and expansion. You’ll support a portfolio of accounts in partnership with Automation Advisors, ensuring our MSP clients drive meaningful automation outcomes, expand their usage, and remain long-term partners. This role is ideal for someone who thrives in a fast-paced SaaS environment.

In this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts, which includes handling customer inquiries, analyzing payment history, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM (no weekends).

Provide best in class customer support, follow outlined team workflows and learn basic troubleshooting, and address tech support and other customer concerns via email. This includes triaging as needed and being familiar with current/known issues. Aim to average 80+ cases per 8 hour day, test features in development via Beta channels, and provide feedback.

Become a technical subject matter expert for our Canvas family product line, supporting our global customer base. Play a pivotal role in empowering our Customer Success Managers (CSMs) with the deep technical product knowledge and strategic guidance needed to drive customer retention, growth, and overall success. This role requires a strong blend of Canvas technical aptitude, strategic thinking, and exceptional communication skills.

Uphold a critical pillar of Ridgeline’s Customer Success organization, ensuring investment management firms fully leverage all aspects of the Ridgeline cloud-native software platform during and following their initial implementation. Draw on exemplary customer service skills, investment management domain knowledge, and technology industry acumen to drive sustained user adoption, maximize customer value, and promote strong referenceability. Play a critical part in day-to-day work.

As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. You will be a champion advocate for your portfolio of customers through the contracting lifecycle of their booking needs. You will manage numerous bookings simultaneously at various stages of the contracting process, collaborate with internal teams, and adapt quickly to new processes and tools implemented at a rapid scale.

This remote position involves maintaining positive customer relationships by responding to a high volume of incoming customer inquiries via phone regarding HealthEquity’s spending account products. The role includes providing information and education about IRS regulations, spending accounts, claims processing, and reimbursement procedures, as well as serving as a customer advocate.

The Onboarding Specialist at Canary Technologies plays a critical role in ensuring new hotel clients are successfully set up and activated on Canary products, focusing on implementation, configuration, and guiding customers through a smooth go-live experience. They lead onboarding calls, configure products to match each property’s needs, and collaborate closely with Customer Success Managers and internal teams. It’s a high-impact, customer-facing position ideal for someone who’s detail-oriented, tech-comfortable, and thrives on helping clients see value fast.

Troubleshoot and support all customers via phone, email or chat with website questions/issues. Perform data entry, setup of web sites and proof site content. Research and register URL’s, scan, create, and load artwork, logos and custom images from variety of sources. Assist with basic search engine optimization, marketing through social media, online marketing and branding. Assist with daily departmental operations as required.