As a Client Onboarding Consultant, you will execute and manage the set up of clients, users, products and payers based off contract, SOW and STI. You will be accountable for the entire client set up, collection of required documentation, clear documentation of status of process, meeting the expected timeline without delaying implementation and ongoing client success, raising any concerns with scope and deliverables to management.
As a Customer Support Associate, you’ll be the first line of support for our nurse users and hospital leaders during standard business hours, ensuring users get quick, clear answers and a positive experience with M7 whenever they need help, playing an essential role in keeping nurses and managers supported throughout the day.
As a Customer Support Associate (Nights & Weekends), you’ll be the first line of support for our nurse users and hospital leaders outside of regular business hours. You’ll ensure that users get quick, clear answers and a positive experience with M7 whenever they need help. Your work will play an essential role in keeping nurses and managers supported around the clock.
The Member Care team supports members on their healthcare journeys by answering questions, solving problems, and ensuring access to care. As a startup, there are opportunities to work alongside a dynamic team that is disrupting the healthcare industry and making a positive impact on members' lives.
Seeking a dynamic Account Manager - Benefits to manage key client relationships, develop strategic account plans, and ensure exceptional customer satisfaction while driving business growth. The role involves managing annual benefit renewal activities, liaising with benefit carriers, and communicating industry changes to clients.
The Customer Success Manager will drive success for large customers and franchise partnerships, being the primary advocate for client relationships, ensuring they maximize value from CareAcademy's platform while achieving their training and workforce development goals.
If you're passionate about healthcare and supporting patients, this remote position might be for you. You will be making outbound calls to schedule appointments, assess for high risk, and assist with benefits and insurance information. Your work will involve making a difference in people's lives.
We are seeking a detail-oriented Online Cruise Travel Specialist to assist clients in planning and booking cruise vacations. In this role, you'll help clients choose cruise lines, itineraries, cabins, and onboard packages that align with their travel goals, and handle the full booking process, including reservations, upgrades, and special requests.
This is a shift-based role, working from 2 :00 PM to 10:00 PM CET , with a focus on supporting our U.S.-based customers. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success.
Play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations.