Educate and support Trupanion customers who are requesting to cancel their policy by delivering exceptional service through inbound calls and email.
De-escalate challenging situations with empathy and professionalism, using strong communication skills while embodying Trupanion’s core values.
Consistently meet or exceed productivity and quality targets while adhering to 90% of scheduled shifts.
Trupanion is a leading provider of medical insurance for cats and dogs in North America. They offer a collaborative pet-friendly environment where everyone is encouraged to be themselves.
Provide positive and professional technical support to Canon customers via phone.
Analyze complex issues to answer questions, troubleshoot, and advise on solutions.
Promptly identify, research, and resolve customer inquiries using all available software and network tools.
Canon Information Technology Services, Inc. strives to provide exceptional technical support. Their team is energetic and diverse, offering growth and career development opportunities.
Provide front-line support for customers using Sage Intacct.
Troubleshoot functional and basic technical issues related to Sage Intacct.
Educate customers on product features, best practices, and workflows.
Versapay turns accounts receivable (AR) into a competitive advantage by removing friction and unlocking working capital. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually.
Intimately understand the operational construct of our integration partners to help them navigate how Anchorage Digital serves their operational needs; manage a team that provides day to day client servicing and inquiry management support for these partners.
Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of our partners for product enhancements and services that serve a diverse user base with a white-glove service mindset.
In collaboration with GTM, operations, and technical teams, act as an owner in developing specialized processes and procedures to ensure our support model develops alongside the business strategy of our partners.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They enable institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. With over 600 employees, Anchorage Digital values inclusivity and diversity, aiming to create a welcoming workplace where everyone feels respected and supported.
You'll be a foundational part of our Client Support team, ensuring our software runs smoothly from the moment a new client is onboarded throughout their journey with us.
Use your technical skills to directly impact the online reputation and profitability of medical practices across the country.
Energized by solving technical puzzles and thrive on being the go-to expert, looking to grow into being a leader of the team and who makes clients successful.
Rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees.
Act as a primary point of contact for customer inquiries across support channels.
Troubleshoot and resolve first-line issues with accuracy, empathy, and efficiency.
Own and manage escalated cases, including sensitive issues such as medical complaints, ensuring timely and appropriate resolution.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities, with over 20,000 veterinary professionals in their network.
Engage proactively with a portfolio of named accounts to understand evolving needs.
Build and nurture strong relationships with key stakeholders to foster trust.
Drive product adoption and value realization post-implementation by delivering training.
Propel Software transforms the way product companies work with its product value management platform. Propel is recognized as a Deloitte Technology Fast 500 winner and one of Fortune’s Most Innovative Companies in America, built on Salesforce and driving product success.
Responding to common email inquiries from supporters
Covering overflow phone support during peak times
Reviewing the Donor Journey, identifying any needed updates, and suggesting improvements
Charity: Water believes that water changes everything and works with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. With the makings of a mid-size tech startup, they’re reinventing charity through endless innovation and a powerful brand.
Nearmap is a global tech pioneer innovating in location intelligence. They provide high-resolution imagery and insights, helping customers make meaningful changes in the world. Nearmap has patented camera systems, AI, geospatial tools, and advanced SaaS platforms to shape the livable world.