Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier. Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement. Partner closely with internal teams to deliver the best customer experience to drive growth and retention.

Peraton is seeking a Customer Service Representative to join our team supporting the USPS.com. CSRs will provide technical assistance to end-users on products and services via live chat sessions and emails inquiries. The successful candidate must allocate his/her own time efficiently and will receive general instructions on all work.

As the Managing Director, Client Success, you will be a senior leader within Franklin Covey’s Education Division, responsible for driving strategic initiatives to ensure K-12 clients achieve measurable outcomes with FranklinCovey solutions. This role involves transforming and leading an Education Success team to develop client relationships and exceed revenue targets.

Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts for possible collections opportunities. Understands customer needs and provides collections-related sales and service to BMO customers or prospects. Advises customers on payment strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures.

Provide outstanding customer service to individuals navigating the application and enrollment processes for public and private schools, supporting customers across multiple communication channels, including phone, chat, email, and SMS. Adapt to varying workloads and assist customers wherever demand is highest, managing high volumes of work with professionalism and efficiency.

The Agent Enablement & Vendor Operations Specialist supports agent performance, manages vendor relationships, handles complex escalations, and optimizes operational workflows to drive efficiency and service excellence, ensuring BPO partners meet key performance metrics and customer experiences are continually improved.

Establish fair market value of vehicles assisting insurers in claim settlement. Update vehicle information and determine the availability and price of new or used vehicles. Some outbound calling (non-sales related) required to automobile dealerships and adjusters. Maintain relationships with dealers and claim adjusters. Provide supplemental research as requested.

The Support Specialist I provides first level assessment, support, and resolutions. This position is responsible for delivering quality customer service and handling daily support requests for our colleagues received via phone calls, chat, or self-service incidents. Additionally, the Support Specialist escalates any unresolved issues to ensure a timely resolution.

This role provides ongoing customer contact and support to ensure complete customer satisfaction. It requires answering phones, directing calls, completing closing protection letters, conducting searches, and assisting the scheduling team. Additional duties include scanning, shipping, and customized mailings.

Provide superior customer service to existing customers by addressing their needs and concerns via phone and email while following company standards. Service includes responding to inquiries regarding payments, policy changes, and cancellations.