Remote Customer service Jobs · US

The Licensed Service Advisor (LSA) plays a critical role in delivering high-quality customer experience. They are trusted advisors who combine empathy, technical expertise, and sales acumen to build lifelong customer relationships. You’ll handle a variety of complex service interactions and ensure each customer feels informed, valued, and confident in their protection.

This Customer Success Manager role is designed for a strategic partner who can guide clients through the end-to-end process of deploying AI-powered superhuman agents. You’ll combine project management, solution implementation, and strategic advisory skills to ensure customers achieve maximum value from their Superhumans. You will work closely with customers, internal product teams, and cross-functional stakeholders to oversee onboarding, manage implementations, provide thought leadership, and help customers scale their AI-driven initiatives.

Ensure positive customer health and retention by ensuring customers rapidly adopt and deeply leverage the Smartling solution. Meet customer business goals from on-boarding and throughout the customer lifecycle. Partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives.

Assist customers, resolving issues through email, calls, and other communication channels. You will deliver solutions-oriented support to sales, marketing, and service professionals across our customer base. Communicate thoughtful solutions that help customers overcome challenges and grow their business. Customer needs evolve, so you will need to demonstrate composure, resilience, and adaptability as case volumes shift. Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues.

Maven is seeking a support manager to structure and scale its fast-growing operations. This position entails owning and strengthening support operations, collaborating with top instructors, developing systems to support Maven's marketplace as it expands, employing automation, and enhancing standard operating procedures. The role also includes overseeing a nearshore Support Manager and spearheading strategic initiatives across the customer journey.

Address client concerns and denials as a Grievances & Appeals Representative on Humana’s Internal Review Team. Perform thorough reviews of clinical documentation to assess the justification of grievances, appeals, or additional requests. Provide final determinations using expertise and collaboration with clinical and Humana teams, directly supporting Humana’s commitment to high-quality service.

The Patient Relations Specialist is responsible for triaging patient/caregiver feedback, including inquiries, compliments, suggestions, complaints, and grievances. This role collaborates with clinical and non-clinical teams, medical providers, and managers to review feedback, identify resolutions, develop action plans, and draft formal responses to patients/caregivers. As part of the Office of Patient Experience, the Patient Relations program is intended to serve an ombudsman role providing customer service.

Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate III is responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services.

Lead a Customer Success team of 5–6 CSMs and ensure customers achieve measurable value from the platform. Manage day-to-day operations, guide the team through renewals and expansions, and help refine Customer Success processes as EasyLlama scales. This role requires balancing strategy with hands-on coaching in a dynamic environment.

Lead and grow the team responsible for ensuring that Color’s mid-market clients receive an outstanding experience and achieve meaningful outcomes through our cancer programs. You’ll be both a strategic client leader and a systems architect —owning key client relationships while building the scalable infrastructure, playbooks, and coaching programs that enable exceptional, consistently delightful client experiences.