Provide exceptional customer service to Airbnb's premium community, handling complex cases and ensuring resolution.
Utilize strong communication skills in English and Spanish to support guests and hosts across multiple channels.
Adapt to a fast-paced environment, demonstrating flexibility and ownership while collaborating with stakeholders.
Airbnb is a community marketplace for unique stays and experiences, connecting hosts and guests globally. With over 5 million hosts and 2 billion guest arrivals, Airbnb fosters a culture of inclusion and belonging.
Serve as the main point of contact for TPA (external client) for new group implementations.
Gather and document TPA requirements including points of contact, due dates, account structures, and eligibility files.
Assist with project tasks, maintain project plans, and coordinate day-to-day tasks for implementation team members.
SmithRx is a Health-Tech company disrupting the pharmacy benefit management sector with a next-generation drug acquisition platform. With hundreds of thousands of members since 2016, the company has a mission-driven and collaborative culture.
Handle inbound calls and chat boxes from members regarding Sidecar Health’s products and services.
Provide excellent customer service in a timely manner while building rapport and maintaining positive relationships.
Handle issues and complaints, and maintain policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from diverse backgrounds including tech leaders and healthcare professionals, all driven to fix a broken system.
Support onboarding, adoption, and ongoing success for a portfolio of customer accounts.
Proactively engage with customers to improve retention, satisfaction, and product usage.
Collaborate with internal teams to resolve customer needs and influence product improvements.
The company offers innovative technology solutions to help customers maximize value. It is a remote-first organization with a culture focused on employee well-being and growth.
Act as a trusted advisor to health plan clients, driving adoption and value realization of Collective Medical's technology.
Develop strategic account plans and foster collaboration between clients to share best practices and success stories.
Identify performance improvement opportunities and coordinate cross-functional teams to support revenue expansion and churn reduction.
PointClickCare is a health tech company that helps providers deliver exceptional care through a platform with the largest long-term and post-acute care dataset. The company is founder-led and privately held, with over 30,000 provider organizations and a culture recognized as one of Canada's Most Admired Corporate Cultures.
Answer customer queries with the aim of sorting things out first time.
Provide the best Customer Care experience and achieve KPIs like Average Call Handling time and Quality.
Liaise with other departments and join team huddles to resolve queries effectively.
Utility Warehouse is a utility company that provides energy, broadband, mobile, and insurance services under one bill. They aim to double in size and foster a supportive, inclusive culture with a focus on customer service.
Assist in processing applications for submission to underwriting, ensuring data integrity in the loan origination system.
Work with loan officers, borrowers, underwriters, and title companies to gather conditions and clear loan conditions for final approval.
Upload file documentation into the LOS and perform other mortgage-related tasks as assigned.
We are a leading provider of home equity solutions for seniors, helping them unlock the value of their homes. We have been named a Great Place to Work for three years in a row, with a culture that values enjoyment and collaboration.
Serve as the primary point of contact for clients via email, phone, and text, providing prompt and empathetic support.
Build trusted relationships and collaborate cross-functionally to resolve client issues efficiently.
Identify recurring client pain points and proactively recommend improvements to enhance the overall client experience.
Prosper Health delivers specialized mental health services for autistic and neurodivergent adults, covered by insurance. They are a mission-driven startup with thousands of active clients, 400+ clinicians, and mid-double-digit millions in revenue, growing 3x year over year.
Respond to law firm inquiries via support tickets and phone calls, delivering timely and professional service.
Identify, escalate, and help resolve complex client and internal issues in a timely manner.
Prioritize workload according to Quovant methodology and department policies.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team serving 20,000 client companies globally, including 30% of the Fortune 500, with a culture centered on diversity, inclusion, and individual excellence.
Respond to customer inquiries and resolve technical issues via email and virtual meetings.
Write basic to intermediate scripting queries to investigate customer data problems.
Collaborate with cross-functional teams to escalate feedback and improve product.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company has a collaborative culture where employees are invested in their growth and work with people who care about the mission.