Remote Customer service Jobs • Communication

Seeking dedicated professionals to join our esteemed client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Embrace the freedom to tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you.

As a licensed health insurance expert, you will support our members through their ICHRA journey, from enrollment through renewals, while playing a strategic role in scaling our service model through tooling and automation. The role involves identifying friction points in the member experience, proposing solutions, and helping us reduce manual support through smart design.

This remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience, supporting patients with payments, insurance questions, and account management. Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed.

SmarterDx is seeking a Senior Manager, Customer Success who can help their customers thrive, as you will ensure health system clients maximize the value they find in SmarterDx by building trust, identifying insights, and driving toward solutions. In this role, you will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx’s solution post go-live, and help coordinate the implementation process for new clients and problems.

At INFUSE, this position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries. You'll be building and maintaining strong, long-lasting client relationships, ensuring timely delivery of solutions. Communicate progress, identify opportunities, and assist with client requests. Provide administrative and operational support, and grow within a supportive community at INFUSE.

Answer 40-50 inbound calls per day. Take payments, update demographics, provide claim status, and explain copays/deductibles. This is a full-time position, Monday through Friday, 9am – 5:30pm. Candidates must have customer service experience within the healthcare industry and the ability to interpret/explain an EOB.

Provide friendly and efficient support to customers from a remote location. This role involves responding to customer inquiries via phone, email, or chat, providing accurate information about products, services, and policies, and resolving customer complaints. The ideal candidate is empathetic, patient, and enjoys solving problems while working independently.

You will be the first-responder for Attentive’s entire customer base, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our customer and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry. You will interface directly with customers on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers.

Uphold Cleo’s Customer Success strategy and processes, ensuring accurate recording and follow-ups. Oversee the customer lifecycle from launch to renewal, ensure optimal customer journey. Manage a 30+ customer base, including 1-on-1s and quarterly Executive Business Reviews. Develop customer relationships, promote customer loyalty. Understand customer structure and connect goals to solutions.

The Healthcare Customer Advocate will handle inbound and outbound calls to support our healthcare client providing service to residents of Oklahoma, delivering exceptional customer service by adhering to established protocols and guidelines and utilizing various web-based systems to efficiently address and resolve customer inquiries.