Remote Customer service Jobs • Communication

At INFUSE, this position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries. You'll be building and maintaining strong, long-lasting client relationships, ensuring timely delivery of solutions. Communicate progress, identify opportunities, and assist with client requests. Provide administrative and operational support, and grow within a supportive community at INFUSE.

Answer 40-50 inbound calls per day. Take payments, update demographics, provide claim status, and explain copays/deductibles. This is a full-time position, Monday through Friday, 9am – 5:30pm. Candidates must have customer service experience within the healthcare industry and the ability to interpret/explain an EOB.

Provide friendly and efficient support to customers from a remote location. This role involves responding to customer inquiries via phone, email, or chat, providing accurate information about products, services, and policies, and resolving customer complaints. The ideal candidate is empathetic, patient, and enjoys solving problems while working independently.

You will be the first-responder for Attentive’s entire customer base, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our customer and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry. You will interface directly with customers on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers.

Uphold Cleo’s Customer Success strategy and processes, ensuring accurate recording and follow-ups. Oversee the customer lifecycle from launch to renewal, ensure optimal customer journey. Manage a 30+ customer base, including 1-on-1s and quarterly Executive Business Reviews. Develop customer relationships, promote customer loyalty. Understand customer structure and connect goals to solutions.

The Healthcare Customer Advocate will handle inbound and outbound calls to support our healthcare client providing service to residents of Oklahoma, delivering exceptional customer service by adhering to established protocols and guidelines and utilizing various web-based systems to efficiently address and resolve customer inquiries.

Proactively motivate and inform applicants throughout the enrollment process, from application to enrollment in treatment. As a key member of the growth team, guide applicants through the enrollment process, answering questions, providing support, and encouraging them to reverse their diabetes. The Enrollment Advisor is the applicant’s primary contact, defining their enrollment experience.

Follows-up, collects and resolves all outstanding self-pay accounts receivable. Performs a variety of duties including accounts receivable follow-up, customer service, correspondence response and daily reconciliation of activities. Meets guidelines to ensure timely and accurate reimbursement for all self-pay accounts

In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

Provide day-to-day support to users by resolving product queries via email or chat. Identify and escalate product issues and bugs, surfacing customer feedback to account teams. Work collaboratively with internal teams to address issues and jump into other projects to support team members.