Provide industry-leading customer service to retail partners and sales representatives via phone and written communication.
Manage wholesale order administration including order entry, tracking, returns, and fulfillment monitoring.
Build strong relationships with retailer accounts and sales territories while acting as a Brooks brand ambassador.
Brooks is a running gear company that creates gear and experiences to help people feel more alive through movement. They have a culture that fuels collaboration and innovation, and they welcome everyone looking to inspire others through movement.
Handle maintenance, collection, and liquidation activities for assigned accounts.
Review customer contracts, payment history, and communicate account statuses.
Analyze accounts to recommend appropriate solutions and maintain accurate records.
Sutherland works with global iconic brands, providing digital transformation through AI, automation, and cloud engineering. The company has created 363 unique inventions and operates with a culture of innovation and agile execution.
Own a portfolio of ~100 high-value restaurant brands, managing their full lifecycle from onboarding to renewal.
Act as a trusted consultant, analyzing data to provide recommendations on marketing, SEO, and operations.
Drive retention and growth by proactively identifying churn signals and leading save conversations with empathy.
Owner is the AI-native system local business owners use to succeed, starting with restaurants. The team is in the low hundreds, with top talent from Shopify, HubSpot, and DoorDash, and operates as a remote-first, global company.
Handle inbound calls and chat boxes from members regarding Sidecar Health's products and services.
Provide excellent customer service in a timely and positive manner, building rapport and maintaining positive relationships.
Handle issues and complaints, maintaining policies and standard operating procedures.
Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. The team consists of passionate individuals from tech, policy, and healthcare backgrounds, working in a fast-moving startup environment.
Serve as the frontline contact for customer issues via phone, email, and chat.
Resolve routine technical issues using established troubleshooting guides.
Maintain accurate records in Salesforce and collaborate with the team.
Reputation is an AI-powered platform that helps companies measure and manage their real-time reputation performance. Recognized by Newsweek as a great midsized workplace, it fosters a culture of teamwork, perseverance, and career development.
Act as the first point of contact for customers via Phone, Email, and/or Chat, identifying and resolving issues while demonstrating strong customer service and sales skills.
Utilize technology tools and participate in training to stay current with best practices, and educate customers on products to maximize upsell and cross-sell opportunities.
Maintain accurate documentation of customer interactions and data, ensuring confidentiality and compliance with Contact Center guidelines.
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing brands like Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet. It fosters a culture of meaningful work, constant learning, and inclusion, with core values that promote innovation and community.
Respond to customer inquiries via email and live chat with timely, professional communication.
Troubleshoot technical issues and become a product expert to educate customers on features.
Partner with cross-functional teams to improve processes and capture customer feedback.
WellSaid Labs is the leading AI voiceover studio for enterprise and professional use. They are a fast-growing company with a collaborative team culture focused on building AI responsibly.
Research destinations, resorts, cruises, and vacation packages based on client preferences.
Provide accurate information on accommodations, amenities, and travel requirements.
Assist with coordinating travel reservations and communicating itinerary details.
The company specializes in travel research and client support for destination experiences. It fosters a supportive and collaborative team culture with a focus on training and remote work.
Drive customer onboarding, adoption, and ongoing usage of ScriptRunner products across a portfolio of small to medium accounts.
Proactively engage customers to ensure retention, satisfaction, and maximum product utilization.
Act as the voice of the customer, feeding feedback and feature requests to internal teams to shape product direction.
ScriptRunner is the market leader in automation and customization for Atlassian tools like Jira and Confluence, helping teams automate tasks. They are part of The Adaptavist Group, offering a flexible, remote-first culture with generous benefits and a focus on diversity.
Coordinate campaign operations from content creation to publication, ensuring timely delivery across internal teams and external stakeholders.
Own and manage the Kevel ad platform, including campaign setup, troubleshooting, and process documentation.
Prepare monthly performance reports, client presentations, and support sales collateral and proposals.
Simply Wall St helps people become confident, long-term investors by giving them a new way to invest in stocks. It is a profitable, global B2C SaaS startup with 6.5 million users across 180 countries and a small, flexible team with strong employee retention.