Build and maintain strong client relationships, driving retention and program success.
Execute account management processes, resolve issues, and track deliverables.
Lead marketing campaigns, analyze data, and present ROI metrics to clients.
Foodsmart is the leading Foodcare platform in the US, delivering nutrition-driven healthcare at scale through personalized clinical care and food benefits. With over 3 million members and a $200 million investment from TPG's Rise Fund, we are a growing, mission-driven team focused on making nutritious food accessible and affordable for all.
Manage a portfolio of 300 automotive dealer customers, building trusted relationships digitally.
Use data insights to improve product adoption, retention, and customer satisfaction.
Collaborate with sales and onboarding teams to deliver a seamless customer experience.
Carsales is an online vehicle marketplace that makes buying and selling cars a great experience. They have a large, evolving team with a collaborative culture, recognized as a Best Workplace in Australia.
Simulate realistic one-on-one career coaching conversations.
Provide practical guidance on career planning, job searches, and interviews.
Adapt to diverse career goals and professional backgrounds.
Our client is a rapidly growing, venture-backed AI company that builds intelligent systems with human expertise. Backed by $40 million in funding, they work with a global network of professionals to train AI models.
Provide email and chat support to Spotify platform users.
Answer FAQ-type questions and assist with account management and payment issues.
Guide users through troubleshooting steps with patience and clarity.
Sutherland is a global digital transformation company that provides business process and technology solutions. At Sutherland Bulgaria, we focus on bringing great people together to do exceptional things, fostering an international, positive, and collaborative environment.
Provide timely and highly satisfactory customer service including identifying issues, recommending solutions, and offering workarounds.
Assist with testing and troubleshooting issues and translate between customers and technical support and engineering teams.
Offer focused training on proper software use and maintain productivity and quality standards.
Qualia builds the leading B2B real estate technology platform that simplifies the home buying and selling process. The company serves SMB and enterprise customers across the real estate ecosystem, and its platform is used by millions of consumers annually.
Build strategic relationships with enterprise customers to drive adoption, retention, and growth.
Facilitate quarterly Executive Business Reviews to track goals, progress, and opportunities.
Identify and develop upsell opportunities while advocating for customer needs cross-departmentally.
FourKites is the leader in AI-driven supply chain transformation for global enterprises, turning supply chain data into automated action. They process over 3.2 million supply chain events daily and help 1,600+ global brands prevent disruptions and optimize performance.
Provide exceptional technical and product support to clients via ticketing systems, phone, and email.
Maintain expertise on company products and collaborate with Customer Success, Product, and Development teams.
Contribute to knowledge base articles, FAQs, and documentation, and participate in testing new features.
Cordance accelerates the growth of B2B SaaS companies through acquisition and tactical and financial guidance. We are experienced operators who partner with founders to scale their businesses and realize their full potential.
Review escalated EPC complaints from billing subservicer, CX, or Finance Operations, conducting investigations and recommending resolutions.
Collaborate with CX, CAT, and Accounting to bring complaints to resolution and ensure positive customer experiences.
Flag EPC and sales rep patterns, make process improvements, and perform ad hoc data analysis.
Palmetto is a leading clean tech company accelerating the transition to clean energy with an award-winning technology platform. We foster a promote-from-within culture, offering comprehensive benefits like unlimited PTO, medical, dental, vision, and paid parental leave.
Serve as the primary technical point of contact for enterprise customers, driving adoption and value.
Collaborate with engineering to relay feedback and influence roadmap, while troubleshooting technical issues.
Conduct regular business reviews and build strong stakeholder relationships for long-term success.
Level AI is a Series C startup transforming customer engagement by turning contact centers into strategic assets. Founded in 2019 and headquartered in Mountain View, California, our AI-native platform leverages Large Language Models to deliver actionable insights from customer interactions.
Answer calls from new patients and call back signups quickly to set the tone for care.
Listen empathetically, learn about patient health and goals, and explain Mira Mace's services in plain language.
Confirm Medicare coverage, book first doctor visits, and follow up persistently while documenting accurately.
Mira Mace is a venture-backed company helping Medicare patients navigate healthcare with clarity and confidence. They are a small, mission-driven team focused on technology and patient-centered care.