Manage assigned portfolio customers with significant independence; develop strategic customer relationships across territories and execute impactful strategies to drive strong business results
Proactively and reactively ensure that customers are continuously delighted throughout their journey with Renaissance; partner with Sales to develop and execute account growth strategies across shared customers
Take ownership of risk identification, documentation, and escalation within their area; identify opportunities for upselling and cross selling and work closely with the sales team to close any sales opportunities
Renaissance is a global leader in pre-K–12 education technology. Their solutions help educators analyze, customize, and plan personalized learning paths for students. They have fiercely passionate employees and educational partners and their solutions are being used in over one-third of US schools and in more than 100 countries worldwide.
Respond promptly and accurately to inbound user inquiries via phone.
Proactively identify user needs, guide them through key features and workflows, and serve as a trusted product specialist.
Troubleshoot issues by testing different scenarios, impersonating users, analyzing potential product malfunctions, and submitting escalations as needed.
Givebutter is a fundraising and CRM platform for nonprofits, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® since 2021 and are the #1 rated nonprofit software company on G2.
Manage and maintain customer payment plans, ensuring accuracy and continuity
Proactively contact customers to support retention and prevent cancellations
Handle inbound and outbound customer inquiries related to payments and accounts
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Their teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions.
Support the onboarding of new home care agencies and other partners by assisting with workflow setup and training coordination.
Serve as a primary operational point of contact for assigned home care partners and designated partnerships.
Monitor and track partner performance metrics including referral response times and caregiver feedback.
Ceresti Health empowers family caregivers through its innovative Caregiver-Enabled Dementia Program. They leverage technology, AI, data, and personalized coaching to improve health outcomes and reduce hospitalizations. They value creativity, accountability, and impact, fostering a collaborative work environment.
Act as main liaison between client and data services execution team, offering frequent project status updates to all stakeholders
Oversee increasingly complex data conversion projects, often involving multiple source systems
Conduct customer training in preparation for data migration tasks
Applied Systems is transforming the insurance industry with innovative software and services. They have 40+ years of experience and they foster a culture built on values that make them indispensable to each other.
Provide expert guidance and personalized support to parents.
Address client inquiries about course offerings and teaching methods effectively.
Meet enrollment targets and improve resource conversion rates.
Think Academy US, a subsidiary of TAL Education Group, is an education technology company that provides K-12 extra-curricular learning services through science and technology. They aim to foster critical thinking and logic skills through innovative teaching techniques, serving over 6 million students weekly.
Run discovery, solution design and configuration to lead technical onboarding and accelerate time-to-value.
Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team.
Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements.
Ketch is redefining responsible data use for the AI era. Their Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications.
Assist customers with inquiries, account navigation, payments, and account changes via phone or email.
Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately.
Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively.
Above Lending is a next-generation financial services company providing simple and transparent products aimed at helping clients achieve their personal finance goals. They are committed to making credit more affordable and accessible with competitive rates and personalized support.