Remote Customer service Jobs · Communication

As the primary subject-matter expert for T&S within our Community Support organization, you’ll oversee the daily review and enforcement of safety policies, Community Guidelines and Terms & Conditions. You will be heavily involved in privacy regulations, including data requests and all GDPR-related cases. Your core areas of responsibility will include incident response, safety monitoring, quality assurance, along with policy enforcement across the entirety of our community.

The Customer Care Advisor is responsible for initiating the sales process, building and managing prospect lists and generating qualified leads that will be passed on to designated sales staff for follow-up, providing exceptional customer service and support, and documenting interactions with customers. They will also offer additional products and esclate issues to management when necessary.

As a Customer Success Manager at Karbon, you'll take ownership of your own clients and become an expert in the best practices of practice management, providing consultative advice to drive change. You will function as a crucial link between our customers and your fellow Karbonites, identifying churn risks and maximizing revenue with healthy accounts and managing customer renewals.

The Customer Success Manager will manage a portfolio of clients using HubSpot’s CRM, marketing, sales, and service tools. Responsibilities include building strong client relationships, understanding their needs, and ensuring they get maximum value from HubSpot products. The role requires close collaboration with sales, marketing, and customer success teams to provide exceptional service and drive client growth.

Monitor social channels and promptly address client inquiries. Multitask and navigate across multiple social media platforms. Excel in high-pressure work environments and adapt seamlessly to the dynamic landscapes of social media and cryptocurrency. Actively participate in team meetings, projects & training sessions, staying up to date with industry developments and our comprehensive product + service range. Continuously enhance the client experience.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Facilitate the onboarding of Business clients, ensuring a seamless process and delivering an exceptional experience. Conduct thorough client research and communicate effectively with clients via email. Perform Know Your Business (KYB) and Client Due Diligence (CDD) practices. You will help new business clients feel confident and well-supported, ensuring their journey with us begins on the right foot.

Help troubleshoot problems for customer accounts and other account related issues, offering comprehensive trading and campaign information. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Demonstrate an in-depth understanding of products, functions, features and benefits. Assist with users via live chats, ensuring prompt and accurate responses. Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams. Manage institutional Telegram chats, providing high-quality support to institutional clients.

Join Destination Knot as a Remote Vacation Planning Advisor where you’ll match clients with dream destinations, book accommodations, and deliver white-glove service from start to finish. Guide clients in booking custom vacation packages, recommend top-rated hotels, activities, and travel enhancements. You will also handle client communication with professionalism and enthusiasm and stay up to date on seasonal travel trends and industry updates.

Own the post-sale client journey, manage communication, and ensure every household receives a seamless, high-quality service. This position requires someone who handles demanding households calmly, communicates clearly, likes fast-paced work, and can manage multiple clients. You'll work alongside the Nutrition & Chef Manager, Operations, and Founders to onboard new clients, manage daily communication, and coordinate with various teams to keep each client’s service running smoothly.