Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.
Tilla is a SaaS startup operating at the intersection of global shipping and travel, streamlining crew logistics for seafarers. The company has executed over 10,000 crew changes annually across 600+ vessels and is backed by strong investor support, fostering an international, mission-oriented, and supportive team.
Serve as first point of contact for customer inquiries via ticketing system, chat, email, and phone.
Troubleshoot and resolve basic to moderately complex technical issues following established processes.
Accurately document all customer interactions and escalate issues when necessary.
Novara provides safety and operational risk management software that empowers organizations to identify and resolve issues before they become incidents. It is a Providence Equity portfolio company with a focus on putting people and safety first.
Guide new partners through onboarding and help them launch their internal podcasts.
Proactively consult with clients to drive employee audience adoption and share best practices.
Create and improve support resources like FAQs and guides to scale self-serve solutions.
Supporting Cast provides private audio solutions for internal communication at top companies, using podcasting to engage remote and hybrid teams. The company is a small, fully remote startup and an affiliate of Graham Holdings, focused on making work more human through audio.
Provide exceptional customer service as a brand ambassador for a sports streaming platform, helping fans stream games and resolve issues.
Educate fans on products and features while talking sports, using technology tools to deliver superior fan experiences.
Develop knowledge of client products and services, and multitask efficiently in a remote environment.
Sutherland is a digital transformation company that helps clients in industries like banking, insurance, and media achieve greater agility and transform automated customer experiences. With over 35 years of experience and recently recertified as a Great Place to Work, the company has a culture focused on employee advancement and recognition.
Respond promptly to customer inquiries via phone and email, providing product information and troubleshooting.
Resolve complaints with professionalism, issue refunds/exchanges, and document recurring issues for management.
Maintain up-to-date product knowledge and collaborate with internal teams to ensure seamless service.
Workforce Opportunity Services is a leading 501(c)(3) nonprofit that develops the skills of high-potential individuals through strategic partnerships. Utilizing a research-based model from Columbia University, they recruit and place talent with leading organizations worldwide.
Serve as the primary client contact and trusted advisor, managing relationships and ensuring client success with Cotiviti's PPM/CV products.
Coordinate cross-functional teams to execute client strategic plans, monitor program performance, and identify growth opportunities.
Manage operational implementation of client payment policy decisions and provide training to optimize program performance.
Cotiviti is a healthcare analytics company specializing in payment integrity and cost verification solutions. The company fosters a collaborative culture and values client success, with a focus on innovation and data-driven insights.
Build and nurture trusted relationships with top-tier customers.
Drive retention and proactively reactivate dormant accounts.
Resolve customer inquiries and act as a bridge between customers and product team.
We are a Ukrainian IT company building world-class products including Hily, Taimi, AdConnect, and Mailkeeper. With 500+ employees and offices in Kyiv, London, and Limassol, we ranked 5th among Ukraine's best employers in 2025.
Own investigation and resolution of complex client issues, setting a high standard for technical troubleshooting and client communication.
Drive cross-functional collaboration with Engineering, Product, and Operations to improve support processes and documentation.
Balance independent decision-making with effective collaboration, anticipating client needs and communicating proactively.
SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform helps hospitals recover earned revenue and streamline operations.
Answer incoming calls and schedule appointments using HouseCall Pro or similar software.
Handle overflow and after-hours customer inquiries professionally.
Maintain accurate customer records in CRM and support lead tracking.
Offshore Launch is a staffing agency that helps small business owners scale with top global remote talent. They are a people-centered agency focused on growth, development, and teamwork.
Conduct virtual or in-person inspections to identify covered property damage.
Interpret insurance policies and provide exceptional customer service.
Complete paperwork and utilize skills to drive business growth.
Metro Public Adjustment helps homeowners receive the maximum amount they are entitled to from their insurance claims. It is a renowned and trusted 30-year-old business that values growth and flexibility.