Respond to incoming customer calls about electric and gas services, billing details, and account management.
Educate customers on payment options and assistance programs while focusing on first call resolution.
Document interactions and handle calls courteously, meeting performance goals and deadlines.
InteLogix is a trusted leader in providing innovative solutions and exceptional services that empower individuals and organizations to achieve their full potential. They are a dynamic organization with dedicated colleagues across 19 global centers, helping 23 million people and their families.
Takes incoming calls from members and navigates tools to resolve inquiries.
Maintains high service levels and meets performance targets.
Participates in training to develop product knowledge and skills.
Velera is a premier payments credit union service organization and integrated fintech solutions provider serving over 4,000 financial institutions. The company fosters a people-helping-people culture with a remote-first, inclusive environment.
Handle inbound customer calls and emails for an educational services provider, assisting students, parents, and faculty.
Troubleshoot basic technical issues and manage multiple applications while maintaining a friendly and professional tone.
Support campus culture and brand identity in every interaction, with flexible self-scheduling including weekend hours.
ModSquad is a global leader in customer experience services, providing support, moderation, and community management to top brands. They are a remote-first company that has been operating since 2007, working with startups and Fortune 500 companies alike.
Handle high volume of user support requests via email, phone, and social media.
Triage incoming issues, accurately diagnose, and escalate bugs to engineering team.
Act as advocate for users, identify trends to enhance support process.
Promenade is a software company that helps local businesses with online and offline solutions, specializing in floral and food industries. The company is profitable, rapidly growing, and backed by top investors, with a fun, fast-paced culture.
Handle telephone customer inquiries and emergency calls in a front office capacity.
Work full-time with rotating shifts from 05h00 to 21h00 Monday to Friday.
Provide excellent customer service in German with empathy and efficiency.
Bosch Security Systems develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. With over 300 specialized associates in Lisbon and around 9,000 worldwide, the team is diverse and committed to innovation.
Provide exceptional support to clients and manage collections and overdue payments.
Oversee account receivables and serve as Escrow Representative for payment coordination.
Handle financial correspondence with precision and professionalism in a fast-paced remote environment.
OranjeBor Energie BV specializes in oil, energy, gas, and petrochemical sectors, with a focus on crude oil drilling, oil exploration, and renewable energy. The company prioritizes safety and environmental responsibility, employing a skilled team to deliver superior results while minimizing ecological footprint.
Serve as primary point of contact for clients, managing inbound and outbound communications with professional excellence.
Provide front-line technical assistance for consumer high speed internet services, resolving issues on first call.
Demonstrate advanced product knowledge, patience, and a positive attitude to ensure exceptional customer experience.
TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology. With a global workforce of 500,000 across 300 languages, we prioritize a culture of inclusion and diversity and offer limitless career advancement.
Provide exceptional customer service by addressing member and provider inquiries via phone with empathy and accuracy.
Troubleshoot issues, document interactions, and escalate concerns while adhering to corporate policies.
Develop expertise through skill-based training and act as the primary liaison for Fallon Health members and providers.
Fallon Health, founded in 1977, is a leading health care services organization providing innovative insurance solutions and coordinated care for seniors and complex health needs. They are among the nation's top health plans, with 'Excellent' NCQA accreditation for their Massachusetts products.
Field inbound phone inquiries regarding STAT medical records.
Monitor fax queues and process requests within required timeframes.
Maintain knowledge of HIPAA and facility requirements.
MRO is a provider of release of information (ROI) services for medical records. The company emphasizes excellent customer service and HIPAA compliance.
Connect with customers via phone, email, chat, and social media to resolve their questions or concerns.
Calmly de-escalate issues and escalate interactions when necessary.
Track all call-related information for auditing and reporting purposes.
TP is a global digital business services company that delivers advanced, digitally powered business services to help brands streamline their business. With over 500,000 employees speaking 300+ languages, they foster an inclusive and diverse culture.