The Customer Success Manager (CSM) drives adoption, value, and long-term customer partnership across a portfolio of strategic accounts. CSMs act as trusted advisors and proactive problem-solvers who champion customer outcomes, influence executive stakeholders, and collaborate cross-functionally to ensure an exceptional customer experience. This role requires strategic thinking, strong communication, relationship-building, and data interpretation.
The Customer Success Specialist position is an integral part of Firstup’s long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. You will Guide assigned customers through the 36-month customer journey, ensuring that they are on track to meet predefined milestones and positive business outcomes. You'll monitor customer progress and health for triggers indicating potential deviations from the journey goals or risk of churn.
Whippy is seeking a highly organized, relationship-driven Customer Success Manager to onboard, retain, and grow our customers. As a product expert and trusted advisor, your primary focus will be ensuring customers successfully adopt Whippy and maximize their results. This is a high-impact, proactive, and customer-facing role where you will run structured check-ins, drive product adoption, surface strategic recommendations, help customers optimize workflows, and uncover expansion opportunities.
The Implementation team is pivotal to Aiwyn's success, delivering a great experience to customers and vendors by onboarding and educating firms on using our software modules, advising on best operational practices, and providing a transparent, supported experience as they go-live. This role involves managing the Implementation process, acting as the primary lead for interfacing with customers, configuring their system, training firms, and testing data flowing through our software.
Serve as the primary point of contact for a portfolio of Acumatica customers, ensuring their success and satisfaction throughout the customer lifecycle. Drive adoption of Acumatica solutions, helping customers achieve their business goals and maximize ROI. Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and proactive account management.
We are looking for a passionate and proactive Customer Success Manager (CSM) to join our dynamic Source-to-Contract (S2C) Customer Experience team. In this role, you will be the trusted advisor to our S2C customers, driving satisfaction, adoption, and long-term value realization from our Source-to-Contract solution. You’ll work closely with clients across various industries, helping them achieve their business goals through strategic advice, best-practice guidance, and a deep understanding of their needs.
As a Technical Support Engineer, you’ll remove roadblocks for customers encountering technical challenges across Fieldguide’s Auditing Platform. You’ll apply deep product expertise to diagnose and resolve issues, conduct hands-on technical work, and guide customers toward successful outcomes with Fieldguide. You will take end-to-end ownership of customer support cases, build expertise in SME domains, and partner with Product and Support to maintain Knowledge Base content.
The Client Success Lead delivers high-impact client outcomes in partnership with our senior Customer Success leaders for both Wheel’s top strategic accounts as well as driving client satisfaction in an independently managed client portfolio. In this role, the CSS directly supports Strategic Account Managers (SAMs) with operational execution across select key accounts, manages their own client portfolio, and will receive mentorship from the Director of Customer Success.
Take full ownership of high-value customer relationships, drive adoption and retention across a large, strategic book of business, and serve as a trusted advisor to leaders in the construction space. You’ll report to the Director of Customer Success and collaborate closely with teammates across Product, Support, Sales, and Implementation to ensure every customer unlocks the full value of Kojo.
Establish strong relationships with customers in a scalable way, ensuring they successfully adopt n8n and are positioned to grow with us year after year, combining hands-on customer work with building scalable processes and automations that help us deliver an outstanding customer experience.