Remote Customer service Jobs • SaaS

The Customer Success Manager role at Omnisend is a crucial part of our customer and partner success. The company is looking for individuals with a great positive attitude and ability to work well with merchants and partners alike. This position requires the ability to work across organizational stakeholders and a research-based mindset.

As a Lead Implementation Consultant, you will play a dual role — leading the end-to-end delivery of complex implementation projects for enterprise customers while also coaching and supporting a regional team of Implementation Consultants. You’ll provide technical and strategic guidance, serve as a trusted advisor to customers, and foster a high-performing, collaborative team culture.

As a Senior Customer Success Manager at Arkose Labs, you'll own strategic relationships with our top customers, driving adoption, retention, and growth by delivering technical guidance and business value. You’ll lead discovery conversations, guide solution implementation, and act as a trusted advisor—balancing deep technical understanding with strong executive presence. You’ll play a critical role in aligning customer goals with Arkose Labs' solutions while managing expectations, influencing outcomes, and ensuring long-term success.

Vercel is seeking a Customer Success Manager to enhance the experience of Enterprise customers. This role involves managing customer accounts, driving business value, detailed onboarding, setting success criteria, resolving issues, identifying expansion opportunities, and managing renewals. A background working with developers, especially in frontend development, cloud infrastructure, and modern application deployment is crucial.

As a Customer Success Advisor (CSA), you’ll be on the front lines of customer engagement, onboarding, and expansion. You’ll support a portfolio of accounts in partnership with Automation Advisors, ensuring our MSP clients drive meaningful automation outcomes, expand their usage, and remain long-term partners. This role is ideal for someone who thrives in a fast-paced SaaS environment.

As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers, working with executive stakeholders to ensure ROI through thoughtful product adoption across their organization and partnering cross-functionally with sales, onboarding, and product teams.

The Onboarding Specialist at Canary Technologies plays a critical role in ensuring new hotel clients are successfully set up and activated on Canary products, focusing on implementation, configuration, and guiding customers through a smooth go-live experience. They lead onboarding calls, configure products to match each property’s needs, and collaborate closely with Customer Success Managers and internal teams. It’s a high-impact, customer-facing position ideal for someone who’s detail-oriented, tech-comfortable, and thrives on helping clients see value fast.

We’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. As the frontline of our customer experience, you will respond to support requests via email and phone and resolve technical issues to keep our clients up and running. This is a remote, part-time role.

We are looking for a Customer Onboarding Specialist who blends technical aptitude with project management and interpersonal finesse to set the foundation for long-term customer success. You’ll guide clients through initial setup and training phases, create tailored onboarding journeys, and provide key input into building our knowledge base for AI-supported onboarding.

You will manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the EMEA region. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor.