The Customer Success Manager (CSM) cultivates and maintains strong relationships within assigned accounts; ensuring high levels of customer satisfaction and recognition of ROI that lead to strong renewals and growth opportunities. You will support executive decision makers, monitor account health, and drive retention and expansion through business value reviews.
As a Customer Success Business Partner, you're responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. As the primary contact, you will collaborate with Partners and Professional Services to ensure smooth implementation, high ROI, and long-term success.
The Strategic Customer Success Manager works closely with Samsara’s largest Fleet customers to understand their unique challenges, advising on how to leverage Samsara for their needs, and becoming their long-term strategic partner. This role is cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product.
The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership. As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for our most strategic customers. This is Ushur’s version of a GTM Engineer.
As a Customer Support Specialist, you’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns. Day to day, your interactions with our customers directly impact their ability to run their teams efficiently. You’ll work closely with our global support team to efficiently identify, solve, escalate and advise our customers.
This individual contributor role will focus on becoming the go-to expert on Opus1’s product, shaping how the Customer Experience team builds knowledge, how customers learn, and how Opus1 maintains strong product documentation. You'll play a central role in ensuring every customer-facing teammate is empowered with the right product insights, and every customer has access to clear, accurate, and up-to-date guidance.
The Key Account Customer Success Manager is a critical customer-facing role providing daily support, guidance, and growth opportunities to customers. As a customer advocate, you'll deliver a superior customer experience, cultivate relationships, promote satisfaction, and support product adoption to establish a referenceable customer base.
This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse.
You will be the first-responder for Attentive’s entire customer base, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our customer and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry. You will interface directly with customers on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers.
Uphold Cleo’s Customer Success strategy and processes, ensuring accurate recording and follow-ups. Oversee the customer lifecycle from launch to renewal, ensure optimal customer journey. Manage a 30+ customer base, including 1-on-1s and quarterly Executive Business Reviews. Develop customer relationships, promote customer loyalty. Understand customer structure and connect goals to solutions.