Assist in developing and upholding customer service quality standards by reviewing calls, chats, and emails.
Collaborate with managers to create improvement strategies and coach customer service representatives.
Leverage quality reports and trend analysis to inform business initiatives and operational improvements.
Colibri is a pioneer in online professional education, offering web-based courses since 2001. The company serves over 1 million customers annually and employs more than 1,500 mission-aligned professionals, fostering a culture based on love, joy, boldness, teamwork, and curiosity.
Serve as the first line of defense for product questions and technical troubleshooting for activity partners.
Follow up and resolve customer inquiries across channels including phone, email, and Helpdesk, maintaining high satisfaction.
Represent the voice of customers internally by sharing feedback using Zendesk and contribute to updating Helpdesk resources.
Peek is the operating system powering the experiences industry, from museums and attractions to tours and activities. As a remote-first company recognized by Forbes as one of America's Best Startup Employers and by Built In as a Best Place to Work, the company has raised over $150 million from institutional investors.
Own the digital CX playbook for scale accounts, designing trigger logic, lifecycle sequences, and automated health monitoring from scratch.
Build and maintain health scoring models for digital accounts, defining at-risk, dormant, and breakout-track signals in product data.
Partner with RevOps to wire tooling (Claude, Clay, Lemlist, Salesforce) and own NRR and retention KPIs for the digital segment.
ElevenLabs is an AI research and product company transforming how we interact with technology. With $781M in funding and an $11B valuation, we serve millions of users and thousands of businesses, including major enterprises like Deutsche Telekom and Meta.
Provide administrative and operational support to multiple Renewal Managers, including reviewing documentation and coordinating cross-functional follow-up.
Own and maintain the Renewal Team's operational calendar, monitor deadlines, and escalate roadblocks.
Support special projects focused on improving operational efficiency and maintain standard operating procedures.
Angle Health is an AI-native, integrated healthcare company replacing legacy systems with modern infrastructure to make healthcare accessible and easy to navigate. They are a startup backed by world-class investors, with a team experienced in running large hospitals and health plans, and offer rapid career progression opportunities.
Handle customer support inquiries, including advanced technical issues requiring deeper analysis.
Review logs, metadata, and internal dashboards to diagnose complex problems.
Troubleshoot integrations, with a strong emphasis on QuickBooks Online sync behavior.
Adaptive is a vertical AI company of 50 people, building an agentic operating system for the $2 trillion U.S. construction industry. They work with over 1,000 customers, partner with over 50 accounting firms, and have raised $26 million from top funds like Emergence and a16z.
Respond to agent inquiries through support tickets and phone calls with accuracy and efficiency.
Collaborate with the Agent Experience team to ensure timely resolution of agent issues.
Escalate complex requests to internal teams like Onboarding, Marketing, MLS, and Engineering.
Real is a publicly traded, fast-growing global real estate brokerage powered by technology and driven by people. Since 2014, we've been reimagining the residential real estate experience with operations across the U.S., Canada, India, and the District of Columbia.
You provide real-time support for web and app experiences, guiding Pros through digital walkthroughs.
You conduct high-level discussions on Pay-per-Lead and Subscription products, explaining ROI and product value.
You own individual KPIs including Productivity, Quality Assurance, and Resolution rates.
Angi powers the future of the home services industry, connecting homeowners with skilled pros. Founded in 1995, the global company has 9 brands in 8 countries and a culture of continuous learning and empowerment.
Serve as a key point of contact for patients scheduling diagnostic imaging and other services across multiple departments.
Manage high-volume inbound and outbound interactions with empathy and accuracy while documenting in CRM systems.
Adhere to HIPAA standards and follow established workflows to ensure efficient patient care coordination.
Carenet Health provides healthcare support services including patient scheduling and coordination. They foster a collaborative culture with a focus on growth and accountability, employing a team-oriented workforce.
Manage the full Authorization process, from initial notification to determination and discharge, with detailed documentation in EMR and payer systems.
Verify patient eligibility and benefits, act as a liaison between hospital staff and health payers, and track pending authorizations for timely responses.
Maintain HIPAA compliance, escalate issues causing delays or denials, and manage workloads through accurate record keeping.
CorroHealth is a partner to healthcare providers, solving revenue cycle challenges through a mix of services, consulting, and technology. The company focuses on scalability and clinical expertise, building long-term careers by investing in employee development.
Acquire and record correct information about TV programs and top content from German channels and providers.
Edit and maintain TV listings, create and curate information on movies and shows.
Ensure accuracy and timely delivery of editorial content to in-house personnel.
Nielsen is a media measurement company that provides insights into audience engagement with content. They have a talented, global workforce committed to excellence and innovation.