Capture, report and resolve customer feedback regarding their experience using Lovisa.com. Manage customer emails with correct response, follow-up and resolution. The role involves assisting with the online product descriptions, problem-solving for customers including managing the Lovisa Store Locator service.
The Customer Support Representative identifies customer issues and provides solutions, offering consultative responses to technical and non-technical questions to ensure customer satisfaction. This role involves diagnosing and resolving customer problems, tracking support requests, and staying informed about product technology. The shift for this role is 10-7pm EST Monday - Friday.
Binance is seeking an empathetic, communicative, and problem-solving Customer Service Representative to join the Customer Service team, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Responsibilities include handling high volume live chat, providing accurate information, managing complaints, and going the extra mile to engage customers.
Minted is seeking Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers. CSRs use their problem-solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology.
The Metro Service Manager ensures our high standards of client care by providing exceptional, proactive support for our clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience, taking ownership of ongoing client operations and issue resolution.
Assist valued customers in resolving their inquiries and concerns as a Customer Service Representative. Interact with customers via email, online chat, and phone calls to address their inquiries and concerns. Provide prompt and accurate responses to all customer questions and ensure a positive customer experience.
Oversee day-to-day operations of our community channels, implement a long-term community growth strategy, and ensure company engagement. The role involves creating internal guidelines, directly engaging with the community, and requires someone who enjoys helping people and is familiar with hobbyist communities.
You will be on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. Respond to customer-submitted live chats and email and troubleshoot customer issues.
As a Bilingual Absence Claims Specialists you are responsible for processing medical certifications in a high production environment while answering emails and corresponding with customers. This role requires strong attention to detail, clerical/administrative experience, and a commitment to quality. The specialist will review leave certifications, provide accurate responses to communications, and maintain documentation within a proprietary database.
As part of the Community Support team, you will play a key role in upholding Raya’s values and delivering a world-class member experience, being the voice of the company, helping members navigate questions, resolve issues, and feel genuinely supported, approaching support with the same mindset as hospitality.