Own and manage assigned health plan accounts as the primary point of contact.
Build strong, trusted relationships with clients, handling escalations professionally.
Coordinate with internal teams to track and resolve complex client issues promptly.
They are focused on connecting candidates with jobs through an AI-powered matching process. They value engagement, offer continued learning opportunities, and encourage community involvement.
Guide new customers through the onboarding process.
Deliver engaging training sessions to clients.
Serve as the point of contact for customer inquiries.
Enerex is a leading software platform for the retail energy industry, connecting brokers, suppliers, and market participants through a unified data and workflow system. By centralizing how energy transactions are managed, Enerex enables faster deals, greater accuracy, and scalable growth across the energy ecosystem.
Answer and manage inbound and outbound calls from Westgate Resort owners.
Assist owners with booking, modifying, and canceling reservations.
Educate owners on timeshare usage rights and account status.
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations. Recognized by U.S. News & World Report as one of the Best Companies to Work For, Westgate is committed to creating a supportive, rewarding workplace where their 9,000 Team Members can grow and thrive.
Work closely with new and existing customers through online messaging.
Make thoughtful design and material recommendations that align with the customer’s priorities.
Plan and manage project timelines with consideration of sketch, CAD, and manufacturing to ensure deadlines are met.
They believe engagement rings should be personal. They've created 30,000 pieces of custom jewelry and helped 12,000 couples get engaged, but they’re still just getting started reshaping the jewelry industry.
Design the Onboarding Roadmap: Own and refine the customer journey, creating a standardized, world-class experience that ensures every practice is set up for long-term success.
Optimize Time to Value (TTV): Constantly analyze and improve the speed to conversion, reducing the time between a customer signing a contract and successfully running their first live day on Archy.
Lead & Develop a High-Performing Team: Provide coaching, feedback, and performance management while supporting the ongoing growth and development of Onboarding Managers.
Archy is revolutionizing the dental practice management space, giving dental providers cutting-edge software that allows them to do what they do best while handling the more technical sides of running their practice business. They are seeking a strategic, data-driven Head of Customer Onboarding and Success to lead their Customer Experience team's implementation efforts.
Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty.
Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal.
Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS.
Absorb Software provides online training solutions to leading organizations around the world. Their cloud-based learning management system (LMS) is engineered to inspire learning and fuel business productivity. They achieve exceptional results by genuinely caring about each other and the work they do.
Oversee transition from Sales to Customer Success and build stakeholder relationships.
Develop strategic Account Plans and Success Plans to monitor customer health and objectives.
Lead business reviews with customers, identifying solutions and gathering feedback for product development.
Jobgether is an AI-powered platform that connects job seekers with employers. Their AI matching process ensures applications are reviewed quickly and fairly.
Serve as a primary point of contact for customer inquiries related to billing, contracts, and account support
Coordinate with cross-functional teams including Sales, Billing, Finance, and Operations to resolve customer issues efficiently
Identify trends in customer inquiries, system issues, and workflow challenges; escalate findings and recommend improvements
TierPoint delivers secure, reliable, and scalable infrastructure solutions that power customers’ most critical applications. They're committed to practices that promote pay equity and transparency and are looking for a Customer Service Specialist to join their team.
PushPress is an AI-powered gym management platform built for boutique fitness, transforming how boutique fitness owners operate and how the entire $100B global fitness industry connects, transacts, and grows. They are a global team of builders, operators, and fitness fanatics on a mission to level the playing field for independent fitness entrepreneurs.