Own the Khan Academy Kids support function end-to-end, from user inquiries to strategic partnership with Product and Engineering teams.
Manage Zendesk, support metrics, and help resources, while serving as the internal voice of users to surface product insights.
Support district partners with technical deployments and coordinate product release readiness, including QA testing and resource development.
Khan Academy is a nonprofit delivering a free, world-class education through its proven learning platform. It is a mission-driven organization with over 181 million registered learners and a diverse, collaborative team committed to inclusion and professional development.
Serve as the first point of contact for bug intake and triage, gathering information to create high-quality tickets.
Act as an internal resource for technical questions, creating documentation and guides to enable teams.
Use tools like Django Admin and SQL to investigate issues and perform safe, documented data updates.
Moxie empowers ambitious aesthetic entrepreneurs to build profitable, independent practices without burnout or guesswork. It is a global, remote-first company supporting over 700 practices nationwide, with a culture based on values like acting as owners, giving more than taking, and moving with speed and care.
Own day-to-day IT support and employee lifecycle management including onboarding/offboarding, device setup, and access control for tools like Microsoft 365 and Slack.
Coordinate with managed service providers and troubleshoot infrastructure issues such as VPN, networking, and email delivery across macOS, Linux, and Windows environments.
Support acquisitions integration by assessing agency tech stacks, migrating legacy systems, and connecting them to Dwelly's core platforms with minimal disruption.
Dwelly is a UK-based, AI-enabled lettings and property management platform that grows by acquiring estate agencies and building technology to automate tenant management, payments, and property maintenance. The company is a fast-growing, product-focused organization backed by top-tier investors, with a team possessing deep experience in real estate, technology, and operations, fostering a culture of hard work and ambitious results.
Provide technical leadership for commissioning, advanced troubleshooting, and technical escalation of complex electron beam welding and additive manufacturing systems across North America.
Perform and lead diagnostics on PLC, electrical, high-voltage, vacuum, and motion control subsystems, with a focus on system-level problem-solving rather than routine maintenance.
Design and deliver customer training programs, mentor junior engineers, and contribute to technical documentation and knowledge transfer within the organization.
pro-beam is a global leader in electron beam technology, delivering advanced welding and additive manufacturing solutions for demanding industrial and research applications for over 50 years. The U.S. subsidiary operates as a hub for service and support, working within a global matrix organization that values deep technical expertise and close collaboration with German headquarters.
Serve as the first point of contact for inbound technical support calls from existing customers.
Assist users with software features, system navigation, and general application troubleshooting within Windows environments.
Document all interactions accurately in the CRM and participate in daily ticket reviews to ensure timely resolution.
The company appears to operate in the software or technology sector, potentially focusing on applications for the healthcare industry. It maintains a collaborative, fast-paced team environment that emphasizes following procedures and service standards.
Manage LMS platform (LearnWorlds or similar) end-to-end, including course setup, user enrollments, and permissions.
Ensure data alignment and integrity between HubSpot CRM and the LMS, troubleshooting discrepancies and system issues in real time.
Support training program operations, including logistics, participant tracking, and live session setup via Zoom.
Breezy is a company that provides hiring and recruitment software solutions. It is a technology-focused organization that operates with a modern, platform-driven approach to streamline the application process for candidates and employers.
Support and optimize complex network infrastructures in a fast-paced enterprise environment, requiring CCIE-level expertise in Routing and Switching.
Troubleshoot complex network issues in production environments, leveraging deep knowledge of protocols like BGP, OSPF, EIGRP, VLANs, and STP, along with firewalls, DNS, DHCP, and F5 load balancers.
Lead and mentor junior engineers while engaging with customers, demonstrating strong communication skills and a 'can-do' attitude aligned with the company's ACE factor.
Sentinel is an IT services and solutions provider delivering a range of services including security, communications, systems & networks, software applications, and cloud and managed services. The company, founded in 1982 and rated a top workplace, has multiple support centers in the US, fosters a team-oriented culture with growth through training, and rewards based on impact.
Serve as the internal project lead for ERP/MRP development and implementation initiatives, coordinating with IT teams and external vendors.
Act as a liaison between business stakeholders and IT, translating functional requirements into actionable project plans.
Provide day-to-day administrative support for ERP/MRP systems, including user access management, configuration assistance, and troubleshooting.
Hamilton Medical was founded in 1983 with a clear mission: to enhance the lives of patients on respirators and support the caregivers who serve them. It is an established, stable, and reliable company that focuses on developing ventilation technologies that prioritize safety, effectiveness, and lung protection.
Develop and maintain positive customer relationships, acting as a liaison between IT and customers to manage budgets and service feedback.
Lead and coordinate complex projects, including task scheduling, status reporting, and managing project scope and costs.
Independently resolve complex application issues, coordinate multi-team solutions, and ensure support tickets are resolved within SLAs.
UnityPoint Health is a healthcare organization providing hospital and clinic services. It is recognized as a Top 150 Place to Work in Healthcare and offers a competitive Total Rewards program with a commitment to team member culture and belonging.
Administer and provide technical leadership for contact center platforms including NICE CXone and Oracle Service Cloud.
Lead reporting, data analytics, and support the migration from Oracle Service Cloud to Oracle Fusion Service.
Identify and implement modernization initiatives involving AI, automation, and process improvement to drive operational efficiency.
Edgewater Federal Solutions is a government contracting firm that provides exceptional services to support customer missions. It is an ISO-certified, CMMI Level 3 company recognized as a Top Workplace in the Greater Washington Area.