As an Associate Implementation Analyst, you'll be instrumental in delivering top-notch implementation and ongoing managed services, training, and other professional offerings to both new and existing customers. You'll lead the full life cycle of client deployments for our software, managing expectations, meeting timelines, and acting as a key liaison between clients and various company departments.
The Informatics Applications Analyst, Inpatient, serves as the technical and clinical Health Informatics subject matter expert for the clinical applications, supporting Children's Mercy's mission and strategic priorities. They manage projects, maintain assigned clinical applications, and act as a liaison to care teams, enhancing patient care through clinical technologies and impacting patient safety and care quality.
We're seeking a Support Engineer to own the technical and functional customer support experience end-to-end. This role involves troubleshooting, resolving, and preventing issues across Sardine’s API-driven platform, working closely with customers, third-party providers, and internal engineering teams. The ideal candidate is technical, self-sufficient, and thrives in a fast-paced environment.
As a Salesforce Administrator at Roadie, you will manage, configure, and optimize our Salesforce Service Cloud instance for the Customer Experience team helping us leverage the full capabilities of Service Cloud to improve customer service operations, enhance customer experience, and meet our business objectives. You will work closely with cross-functional teams within the CX organization.
As our IT Support Specialist, you'll own the entire technology support ecosystem—from configuring school district integrations to managing security protocols that protect children's educational and health information. You'll be the guardian of our technical infrastructure, ensuring FERPA and COPPA compliance while providing exceptional support to team members across all departments.
Beyondsoft is seeking a Tier 1 support specialist for a remote position in India, which is a long-term contract role for a reputed client in Redmond WA. The candidate should have good communication skills and relevant customer support experience, handling Tier 1 support via email-based communication.
This is a full-time position responsible for leading and overseeing the LOB technology and systems analysis functions while ensuring the efficient operation, maintenance, and enhancement of financial center technologies. This role provides strategic direction, manages vendor relationships, ensures regulatory compliance, and drives continuous improvements for client-facing technologies, collaborating with various departments and financial centers.
In this role, you will drive the successful development of solution infrastructure and the completion of data integration projects that automate the flow of data between NuORDER and other systems, or that customize the NuOrder purchasing workflow. You will write timely responses to clients regarding their open issues, update internal documentation, and create external resources. You will actively stay up to date with newest NuORDER features.
As a Senior ServiceNow Engineer, you will serve as a technical leader and subject matter expert for GitLab's ServiceNow platform. You will architect, design, and implement complex solutions that support critical business processes across IT, PeopleOps, Finance, Legal, and other service-providing groups. This role requires deep technical expertise combined with strategic thinking to drive platform optimization and organizational efficiency.
Provide customer support for IT related issues reported via the phone, email, voicemail and customer submitted incidents. Communicate courteously and effectively to ensure customer and service level standards are successfully met. Anticipate and proactively respond to customer needs, making sure reported issues are documented in detail and resolved or properly assigned. The Service Desk operates 24/7 365 days per year.