Enthusiastically coach and develop a team of Operations Specialists/Associates
Manage escalations, carefully managing complex issues to a full resolution
Monitor and react to changes in leading Indicators and other KPIs to drive excellence in processing financial transactions
Human Interest aims to provide all workers access to retirement benefits. They are a high-growth fintech company changing the retirement industry and are backed by a number of investors.
Drive the high-level project lifecycle, ensuring workstreams are sequenced correctly.
Facilitate the "handshake" between departments, ensuring alignment.
Consolidate status updates and escalate critical risks to the Account Lead and stakeholders.
Imagen Technologies is building the AI-enabled teleradiology practice of the future. They operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error. With over $200 million in funding from investors, they are rapidly expanding this platform across the U.S. and are the fastest-growing teleradiology group in the U.S.
Ensure high levels of customer satisfaction by planning, executing, and continuously improving service delivery activities.
Manage the end-to-end planning and execution of contracted services, ensuring cost, schedule, performance, and quality commitments are met.
Act as the prime point of escalation for service issues, managing and resolving escalations with customers and internal teams.
Amadeus makes travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology.
Maintain a single, accurate SaaS inventory and Service CMDB.
Analyze SaaS/third-party spend and utilization to uncover opportunities.
Build, coach, and lead a small Vendor & SaaS Ops team.
Included Health delivers integrated virtual care and navigation, aiming to raise the standard of healthcare for everyone. It breaks down barriers to provide high-quality care from acute to chronic, behavioral to physical.
Serves as lead project manager across multiple projects and states.
Manages a remote team of Field Directors.
Maintains relationships with clients & responsible for all client reporting.
Groundswell Contact executes quality field campaigns with the reliability of vended programs and the passion of movement organizing. They develop methods that allow them to stay accessible to candidates and organizations of all sizes, and truly invest in local power building.
Conduct and synthesize organizational change readiness assessments, incorporating leadership and staff perspectives.
Develop resistance management strategies, escalation paths, and mitigation plans
Support leadership alignment and readiness for system, policy, and process changes
BerryDunn helps businesses, nonprofits, and government agencies throughout the US and its territories solve their greatest challenges. The firm is a client-centered, people-first professional services firm with a mission to empower the meaningful growth of its people, clients, and communities.
Lead, coach, and develop Service Delivery Managers across multiple regions.
Manage critical customer escalations, acting as the senior point of accountability for service delivery issues.
Define and enforce delivery standards, quality assurance processes, and SLA governance frameworks.
Nexthink is the leader in digital employee experience management software. They provide IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale, impacting employees anywhere. The company has over 1,200 customers and 9 offices worldwide, dual headquartered in Lausanne, Switzerland and Boston, Massachusetts.
Take ownership of complex, high-impact problems and drive them from definition through execution.
Lead strategic and operational initiatives; own key metrics, analyses, and business insights.
Drive product and go-to-market efforts for new initiatives; manage cross-functional product development and execution.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. They are building the future of identity verification in the United States with real-time APIs that have helped verify hundreds of millions of identities.
Establish and manage Mercer’s deal governance framework.
Reduce senior‑leader approval burden and improve cycle time.
Ensure consistent, policy‑aligned decision‑making across pricing, PMRs, and deal exceptions.
Mercer Advisors helps families amplify and simplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance, all managed by a single team. They serve over 31,300 families in more than 90 cities across the U.S. and their overall employee base and client-facing team are composed of 50% women.
Conduct county-level research and synthesize data to identify highest-need geographies and model program costs.
Build and maintain briefing materials, contact lists, and workplans across a multi-state pipeline.
Support operational planning, developing staffing plans, marketing efforts, enrollment plans, and program design adaptations.
GiveDirectly (GD) aims to reshape international giving by providing cash grants directly to the world’s poorest. Our global team of ~150, and country operations teams of ~650, span 21 different countries and 69 languages and our culture is candid, analytical, agile, and non-hierarchical.