Lead a team of operations experts that support the Customer Launch teams.
Drive the planning of and owning specific strategic initiatives, programs, and projects.
Optimize the Customer Launch team’s tech stack.
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are an award-winning team that has been recognized as one of Canada’s Best Managed Companies with a USD $1.6B valuation.
Lead, coach, and develop a high-performing team of CSM Managers and Senior CSM ICs, setting clear expectations, goals, and development plans.
Build a culture of accountability, customer-first thinking, and collaboration with adjacent teams (Implementation, Support, Product, Sales, RevOps).
Champion adoption of HighLevel’s AI-powered features (including Employee AI and conversation/automation tools) as core levers for value and stickiness.
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, they operate in a global, remote-first environment, building a global community rooted in creativity, collaboration, and impact.
Design and implement the Customer Success function.
Hire, develop, and mentor a growing team of Customer Success Managers.
Build scalable systems and processes across the customer journey.
StraighterLine helps learners earn college credit and meet professional goals through high-quality, affordable online courses. With 150,000 learners each year, they offer flexible education options for institutions and corporate partners, fostering a collaborative and innovative culture where contributions are celebrated.
Lead ClassDojo’s post-sales motion across onboarding, implementation, and long-term partnership management.
Oversee a team of district onboarding managers and district partnerships managers.
Set the strategic vision for the Success team and define key performance indicators.
ClassDojo’s flagship app is the #1 communication app connecting K-8 teachers, children, and families, globally use it to share what’s happening throughout the day.
Lead a global team encompassing Customer Success Management, Technical Account Management, and Service Delivery.
Drive exceptional customer outcomes and long-term growth across our IaaS and PaaS portfolio.
Define and execute the global Customer Success strategy aligned with corporate growth and retention objectives.
Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world.
Coach Onboarding Architects through customer deployments, ensuring customer success. Lead the team to ensure customers launch strong, adopt quickly, and see Files.com as mission-critical. Elevate Onboarding Architects into consultative implementers who deliver seamless deployments.
Files.com is a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands; they've built a $35M+ business with 70 people.
Drive execution of digital-first initiatives such as playbook automation and lifecycle campaign optimization.
Oversee the customer escalation program across Digital & Scaled CS segments.
Plan, execute, monitor, and control digital and operational programs from initiation through delivery.
Restaurant365 is seeking a dynamic Program Manager to partner closely with the Senior Director of Digital & Scaled Customer Success in driving the next evolution.
Design and operationalize a scalable, data-informed Customer Success strategy.
Lead the Customer Success Management and Renewals teams.
Drive improvements in product adoption, utilization, and customer satisfaction.
At 1Password, we’re building the foundation for a safe, productive digital future by ensuring every identity is authentic, every application sign-in is secure.
Lead a team of growth Customer Success Managers to deliver successful onboarding and healthy adoption. Develop a high performing team of CSMs who are customer value focused and results driven. Partner closely with Sales, Product and Marketing leaders to represent your team and customers.
Vanta helps businesses earn and prove trust by empowering companies to practice better security and prove it with ease.