Remote Operations management Jobs • Customer Success

Manage a team of new and established Customer Success Managers in a fast-paced environment, driving KPIs and providing necessary support. Maintain team engagement, manage up to 10 members, and handle escalations. Report on churn risks, analyze data for improvements, and develop the team's skills to achieve metrics and career goals. Maximize efficiency, build lasting customer relationships, and coordinate with recruiting to hire new members.

The Vice President, Value Assurance is a critical executive leadership role responsible for mobilizing cross-functional resources to ensure that every Coupa customer realizes and sustains the maximum financial and operational value from their investment. This leader acts as the escalation point for high-stakes, at-risk customer relationships where the customer's perceived value and return on investment is compromised.

Wrapbook is seeking an experienced and people-driven Manager of Mid-Market Film & Television Customer Success to lead our growing team of Mid-Market Customer Success Managers serving some of the industry’s most dynamic production clients. You’ll oversee a team of Mid-Market Customer Success Managers responsible for proactive client engagement, retention, and growth across Wrapbook’s Mid-Market Film & Television segment. This is a high-impact leadership role for someone who thrives at the intersection of customer advocacy, operational excellence, and people development.

This role involves leading a team of Implementation Managers, coaching them to guide nonprofits through onboarding. The Implementation Manager will oversee customer implementations, coach the team, and collaborate cross-functionally to deliver customer experience. You will drive fundraising success and organizational impact.

This role will coach and develop a team to achieve goals tied to growth, revenue retention, and customer satisfaction. The Team Manager will collaborate with direct reports to refine processes, elevate performance, and support their professional development within 1Password. This is a remote opportunity within Canada or the US.

As a Senior Manager, Customer Success, you’ll lead a team of six experienced CSMs serving mid-market and Lighthouse Credit Unions. You’ll drive post-implementation success, ensuring customers deploy new features, realize measurable value, and expand their partnership with Clutch. The ideal candidate is comfortable coaching CSMs on executive-level renewals while building repeatable frameworks that scale.

In this player-coach role, you’ll manage a partial book of Full-Cycle (Save) accounts while supporting and enabling a broader team of Customer Success Managers across both Save and Growth motions. Reporting to the Director, Account Management, you’ll drive execution, consistency, and coaching across the Customer Success organization.

As an Implementation Manager at Drata, you’ll be at the forefront of helping customers build trust at scale, guiding organizations through the critical onboarding and implementation phase. You’ll combine your expertise in project management, software implementation, and compliance to help customers adopt Drata efficiently and effectively. This is a high-impact role where you’ll own the customer relationship during implementation.

Reporting to the Program Operations Lead of the Customer Health Assurance CHA team within the Customer Excellence Group CEG, the Program and Partner Operations Manager will support global program execution partner initiatives and cross functional alignment across Sales Customer Excellence Partners and Strategic Operations teams.

Lead the strategy, operations, and innovation behind how Everway supports and engages thousands of education customers in a pooled, one-to-many, and just-in-time model. Responsible for driving proactive, data-informed success programming that enhances customer value, adoption, and retention across the long tail of K–12, Higher Ed, and State-level accounts in North America. Work closely with CS leadership, Product, Marketing, and Sales to ensure high-scale engagements are customer-centric and aligned to GTM strategy. Accountable for leading a team of pooled success managers and/or program managers, building systems and processes that scale with customer base.