Act as the primary point of contact for brokers and their clients, managing customer retention and expansion.
Facilitate smooth transitions, lead quarterly business reviews, and own the annual renewal process end-to-end.
Collaborate cross-functionally with sales, product, and support teams to improve the customer and broker experience.
Sana is a health plan solution built for small and midsize businesses, designed around integrated primary care service to make healthcare easy. Founded in 2017, we are a remote-first company with a fully distributed team across the U.S., valuing curiosity, ownership, and speed.
Own the renewals and upsell motion in collaboration with the Client Management team to drive retention and expansion across an enterprise customer portfolio.
Lead renewal negotiations and contract execution that align to both Modern Health's objectives and client goals, creating long-term, value-based partnerships.
Maintain rigor and discipline around forecasting, ensuring renewal and expansion projections are accurate, timely, and clearly communicated.
Modern Health is a mental health benefits platform for employers, offering a global solution with one-on-one, group, and self-serve digital resources. Backed by investors like Kleiner Perkins and Founders Fund, it raised over $170 million and is the fastest entirely female-founded company to reach Unicorn status, fostering a culture of high empathy and accountability.
Own a portfolio of strategic memberships and drive member satisfaction, retention, and revenue growth.
Manage contract renewals, negotiate terms, and identify cross-sell and upsell opportunities.
Coordinate cross-functionally with internal teams to deliver a high-touch member experience and resolve issues.
Health Evolution is a selective membership organization for chief executives and influential leaders in healthcare. The company hosts summits and peer networks, serving a membership of top healthcare leaders.
Build and expand client relationships across all levels, including C-Suite, to drive value and adoption.
Develop joint success plans with shared metrics and facilitate Executive Business Reviews.
Collaborate cross-functionally to maximize retention, growth, and act as a Trusted Advisor.
PointClickCare is a leading health tech company focused on helping providers deliver exceptional care. As a founder-led, privately held firm, it serves over 30,000 provider organizations and is recognized as one of Canada's Most Admired Corporate Cultures.
Drive customer success, retention, and expansion across a portfolio of Telehealth accounts at hospitals and health systems.
Build trusted relationships with executive, clinical, and operational stakeholders to understand goals and drive adoption.
Lead commercial discussions for renewals, growth, and expansion while collaborating with cross-functional teams.
Eko builds AI and digital tools for healthcare providers to detect heart and lung disease. With strong venture capital backing and over 8 FDA clearances, the company has a mission-driven, diverse team and is recognized as a top health tech company by TIME.
Be responsible for the happiness of our care partners
Manage executive steering committees and serve as the face of Headway
Build and grow relationships with care partners' teams and leadership
Headway's mission is to fix access to mental healthcare by building a new system everyone can access, starting by automating insurance admin work for providers. They are a Series D company with $325M+ in funding, serving over 75,000 providers and 1 million patients, and are looking for exceptional people to join their team.
Own the full renewal cycle for a 100+ account book, driving price increases and minimizing revenue leakage.
Identify upsell and cross-sell opportunities within the OneCX platform, and build account expansion plans.
Maintain deep stakeholder relationships, conduct business reviews, and keep CRM data accurate.
FMSI provides a white-glove SaaS platform for financial institutions to manage appointments, lobby traffic, staff scheduling, and branch analytics. Over 150 community financial institutions rely on them, and they are growing their revenue team to deliver greater value.
Manage a digital brand focused on websites and build sustainable client relationships.
Oversee daily account work, budgets, and project delivery to ensure client satisfaction.
Demonstrate knowledge of pharmaceutical marketing and rare disease launches to drive brand strategy.
Avalere Health is a healthcare agency dedicated to reaching every patient by ensuring they are identified, treated, supported, and cared for equally. With global offices and a flexible work culture, the company emphasizes inclusion, professional growth, and employee well-being.
Understand online marketing strategies and digital campaigns to strengthen client online presence.
Work face-to-face with global clients, delivering strong communication and building meaningful relationships.
Improve and optimize online campaign performance, proactively reporting results to clients.
Dentsu is an innovation-driven company that explores new ways to reach, engage, and nurture relationships with audiences through Integrated Growth Solutions. With over 120 years of history, they operate at a global scale and are committed to sustainability and fostering a fearless, collaborative culture.
Manage day-to-day client relationships, support issue resolution, and deliver product enhancements.
Lead Client Business Reviews with Sales, highlight ROI, and outline future strategies.
Support contract renewals, identify cross-sell and upsell opportunities, and monitor product usage.
Experian is a global data and technology company that powers opportunities for people and businesses worldwide by using data, analytics, and software to redefine lending, prevent fraud, simplify healthcare, and create digital marketing solutions. A FTSE 100 company with 23,300 employees across 32 countries, Experian fosters a people-first culture focused on inclusion, authenticity, and work/life balance.