Build a clear, visible, and effective system for intake, prioritization, and sequencing with proactive reporting.
Translate stakeholder needs into tool assessment, selection, implementation, and ongoing optimization.
Drive adoption and optimization of the CX tech stack to align with critical workflows across teams.
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company values a structured hiring process and uses AI tools to support recruitment, focusing on fair and efficient candidate evaluation.
Own high-volume inbound and outbound customer interactions via phone, chat, and email, delivering clear guidance on policies, payments, and coverage.
Handle policy creation, updates, endorsements, payments, and refunds with accuracy and urgency.
Educate policyholders on coverage details and policy changes, ensuring they can make informed decisions about their homes.
Kin provides homeowners insurance that is clear, fair, and affordable, using data and technology to help homeowners thrive in the face of climate risks and rising costs. Founded in 2016, Kin is a remote-first employer with over 600 employees across more than 35 states, known for its strong growth, customer satisfaction, and recognition as a top workplace.
Verifies patient insurance coverage and submits prior authorizations to insurance plans.
Troubleshoots prior authorization submissions and prescription processing with healthcare providers.
Documents activities and works with Customer Support team to ensure patient success.
PHIL is a health-tech startup pioneering the first Software Therapy Deployment Platform for Specialty Pharmaceuticals. The company employs over 120 individuals and expects to double its employee base in the coming year.
Handle patient inquiries via phone, email, and SMS, providing status updates and technical support.
Navigate multiple software systems and use a knowledgebase to resolve issues quickly.
Achieve performance metrics including CSAT scores and error rates within 90 days.
Phil is a health-tech startup that provides a patient support platform for prescription management. It is a fast-growing company with a remote-first culture.
Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.
Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.
Review incoming job requests including photos and descriptions to define complete scopes of work.
Communicate with homeowners to clarify details and set expectations for upcoming visits.
Ensure scopes are specific enough to be executed without additional clarification, balancing speed and accuracy.
We believe owning a home should feel as special as the moments that take place within them. We are a mission-driven company focused on improving the home ownership experience.
Provide exceptional customer support to independent truckers via phone, helping them save on fuel costs.
Troubleshoot issues in real-time using tools like Zendesk, maintaining a warm and professional tone.
Work in a high-volume, fast-paced environment with a focus on customer obsession and growth.
Mudflap provides fleet fuel management solutions for owner operators and small fleets in the trucking industry. Backed by top-tier venture investors and included in the Forbes Fintech 50, Mudflap is a fast-growing marketplace with a close-knit, mission-driven team.
Ensure ongoing success and value realization for enterprise customers using Resident Consultant services.
Define and execute long-term strategies to scale the team and support excellent service.
Hire, develop, and lead an inclusive, high-performing team while championing Samsara's cultural principles.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve safety, efficiency, and sustainability of physical operations. As a public company with a global team, they foster a culture of ownership, inclusion, and growth.
Lead the Customer Education team overseeing RecOps Consulting, Academy, and Product Enablement functions.
Develop and execute a coherent educational strategy that serves customers and internal GTM teams.
Build operating models and infrastructure to scale the three functions and manage a team of managers and ICs.
Ashby provides a hiring platform and recruiting operations consulting. They are a growing company with a culture of principled, writing-heavy collaboration and a focus on customer education.
Provide strategic leadership for a key global client account spanning Medical Affairs and Publications, serving as a trusted partner to senior stakeholders.
Oversee account financial performance, including budgeting, forecasting, profitability, and identify opportunities for organic growth.
Lead, mentor, and develop Client Services team members while driving operational excellence and contributing to business development.
Nucleus Global is a global leader in medical communications with locations across Europe, US, and APAC, serving a portfolio of 90-plus clients as part of the Inizio Medical group. The company fosters a friendly, informal culture with Friday socials, wellbeing weeks, and Town Hall events.