Remote Customer service Jobs · Customer Success

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  • Lead technical onboarding and configuration of Marqeta's standardized products for new customers.
  • Serve as the technical expert guiding customers through API integration and troubleshooting.
  • Advocate for customers by providing feedback to internal teams and creating training content to scale knowledge.

Marqeta is on a mission to change the way money moves by providing a card issuing platform for embedded finance. The company powers well-known brands like Block, Cash App, and Affirm, and values innovation, customer focus, and teamwork.

  • Build and nurture trusted advisor relationships with assigned customers to ensure value and alignment.
  • Lead customers through onboarding and drive adoption through proactive engagement.
  • Monitor customer health metrics and collaborate cross-functionally to meet renewal and expansion targets.

Tenable is the Exposure Management company, helping over 40,000 organizations understand and reduce cyber risk. With a global team supporting 65% of the Fortune 500, Tenable fosters a culture of belonging, respect, and excellence.

  • Own executive-level relationships and strategic engagement for enterprise customers, building trust from engineers to C-suite.
  • Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping.
  • Lead hands-on workshops to unlock full platform value and support renewal and expansion discussions.

Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. They are a well-funded startup, passionate open source enthusiasts, and have been named a 'Best Places to Work' by multiple outlets.

  • Build and nurture relationships across your book of accounts, developing deep connections with decision-makers and stakeholders.
  • Surface expansion opportunities, collaborate with Sales, and own retention targets within your client base.
  • Stay fluent in ApartmentIQ's full product suite and partner cross-functionally with Product, Support, and Marketing.

ApartmentIQ builds industry-leading martech and data products for the PropTech space, including AI and data SaaS platforms. They are a fully remote team of 100+ across the U.S. with a strict no a**holes policy, focused on high performance and growth.

  • Own large-scale customer programs involving multiple business units and executive stakeholders.
  • Lead cross-functional initiatives by establishing governance and driving accountability.
  • Operate as the strategic point of contact for complex customer engagements, aligning competing priorities.

H1 is a healthcare data and AI company that provides a platform to inform doctor interactions globally. H1 offers a flexible, inclusive culture with opportunities to work with leading biotech and life sciences companies.

Europe Unlimited PTO

  • Be the primary point of contact for customers, helping maximize their ROI in Sardine.
  • Build a thorough understanding of the product and translate complex problems into actionable solutions.
  • Advise on best practices for fraud and compliance, and monitor KPIs to drive customer success.

Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud and automate AML operations. The company has a remote-first culture with hubs globally, valuing performance and work-life balance.

Global Unlimited PTO

  • Drive ARR growth and retention by owning customer advocacy, executive relationships, and account management.
  • Partner cross-functionally with Sales, Product, and Support to serve as a customer advocate and improve processes.
  • Analyze data to provide insights, drive KPIs, and ensure compliance with company standards.

Velotic is a newly-formed independent software company focused on industrial operations, combining ThingWorx, Kepware, and Proficy portfolios. With $350M annual revenue and a global footprint, it is one of the world's largest independent software companies in industrial manufacturing, driving AI-powered automation and data connectivity.

$60,766–$67,519/yr

  • Serve as a trusted executive advisor to superintendents and district leaders, aligning platform insights with strategic goals and conducting high-impact reviews.
  • Synthesize complex multi-source sentiment and quantitative data into clear, defensible narratives and executive presentations.
  • Facilitate consultative workshops and proactively audit account health to sustain high retention and drive growth.

ThoughtExchange builds an AI-powered platform that helps K-12 leaders connect with communities and uncover actionable insights. The company is a remote-first, multi-year startup with a collaborative culture and a focus on employee voice and well-being.

$123,000–$187,000/yr

  • Own onboarding and rollout plans for new customers, coordinating with Sales for successful implementation.
  • Remove barriers to adoption and provide tailored guidance to help customers achieve their desired outcomes.
  • Monitor customer health, identify expansion opportunities, and partner with Sales on renewals and upsells.

Coder is an AI software development company that empowers teams to build software faster through the collaboration of AI coding agents and human developers. As a startup, they provide a self-hosted AI Development Environment that enables secure, governed deployment of autonomous coding agents at scale.

$65,000–$80,000/yr

  • Own the client's first 60 days end-to-end, from Sales handoff to a fully live, confident client.
  • Collaborate with Implementation, Accounting, and Revenue teams to drive activation and billing setup.
  • Manage a clean handoff to Strategic Account Managers and Revenue Optimization Managers for ongoing account management.

OCRA is an AI-powered Revenue Management System and Global Distribution System for hotel parking assets. They partner with over 50 operators and 25 hotel groups across 600+ locations in North America, and have raised $10M in funding, fostering a culture of broad exposure and impact.