Handle inbound sales and service calls to enhance customer experience.
Provide thoughtful advice and resolve customer issues with a positive attitude.
Maintain high performance metrics including revenue per call, quality, and dependability.
SeekWell is the parent company of 1-800 Contacts, The Framery and Luna, aiming to simplify access to vision care. Maintained by a legendary culture started nearly 30 years ago, the company is owned by KKR and values diversity and inclusion.
Provide exceptional customer support as the primary point of contact for Topps customers, resolving inquiries across products, orders, accounts, and services.
Deliver high-standard customer service through email, live chat, phone, and other channels, creating positive experiences with sound judgment and ownership.
Build trust and long-term relationships through clear communication, product knowledge, and consistent service while collaborating with cross-functional teams.
Fanatics builds a leading global digital sports platform, igniting the passions of sports fans through Commerce, Collectibles, and Betting & Gaming. With over 22,000 employees and a network of 900 sports properties, we are committed to enhancing the fan experience globally.
Provide exceptional support to guests via calls, emails, and chat, ensuring every interaction ends with a smile.
Collaborate with internal teams to address queries accurately and promptly, improving overall satisfaction.
Continuously identify process enhancements to deliver efficient and delightful customer experiences.
Headout is a travel marketplace connecting guests to real-life experiences, from tours to museums to live events. With $200M+ in revenue and a profitable business, the company values ownership, craft, and impact.
Provide high-level customer service to clients and vendors via phone, chat, and email addressing maintenance, accounting, and general inquiries.
Handle 60-80 calls daily, process voicemails, and create detailed work orders for vendors.
Collaborate with managers to ensure special requests are handled promptly and accurately.
Action Property Management is a premier homeowner's association management company with a legacy spanning four decades. With nearly 900 team members serving over 300 communities, we pride ourselves on integrity, excellence, and care for people.
Resolve customer and provider inquiries via phone, chat, email, and SMS with one-touch resolutions.
Manage high-volume interactions while maintaining quality, accuracy, and efficiency.
De-escalate complex situations and collaborate across teams to improve customer experience.
Cherry is a fintech company providing buy-now-pay-later solutions for medical practices, helping make care financially accessible. Founded in 2019 and backed by top investors, it operates in Turkey and the US with a fast-growing, mission-driven startup culture.
Serve as the primary contact for customer inquiries via email, live chat, and phone support.
Troubleshoot and resolve issues for veterinary professionals while coordinating with internal teams.
Document trends, maintain records, and contribute to process improvements for customer success.
They operate a technology-driven platform transforming the veterinary healthcare industry. They are a fast-growing, mission-driven organization with an inclusive culture focused on collaboration, impact, and innovation.
Diagnose, configure, troubleshoot and solve technical problems with Appfire Apps in the Atlassian landscape.
Provide technical guidance and issue-resolution support to customer-reported issues (L1/L2) and assist in L3 investigations.
Take ownership of customer issues from start to finish while collaborating with senior engineers.
Appfire creates software that empowers teams to break silos and collaborate seamlessly, offering products like JXL and BigPicture. With 800+ employees working remotely across 28 countries, the company values flexibility and a one-size-does-not-fit-all approach to work.
Respond to inbound member inquiries across live chat, email, and phone with empathy and maintain high satisfaction.
Assist members with order issues, recipes, account management, and represent the company's mission in every interaction.
Report on member behavior and bugs, participate in stand-ups, and continuously improve processes.
Wild Alaskan Company delivers wild-caught, sustainable seafood to households across the US using a custom eCommerce platform. The company is fully remote, fast-paced, and values sustainability and customer relationships.
Follow stringent data security policies while handling sensitive user information.
Work with users by phone and email, responding promptly to inquiries and resolving questions.
Authenticate, upload, and process user authorization forms and verification requests.
Experian is a global data and technology company that powers opportunities across markets like financial services and healthcare. With 25,200 employees in 32 countries, it has a people-first, inclusive culture recognized as a top workplace.
Proactively contact at-risk customers to prevent cancellations and improve engagement.
Handle inbound cancellation and pause requests with empathy and professionalism.
Maintain accurate customer records and collaborate with teams to improve retention strategies.
A digital healthcare company is seeking a Customer Retention Specialist to support customer engagement. The company is a fast-growing, remote-first organization with a collaborative culture focused on improving health outcomes.