As a SMB Client Success Manager, you will be responsible for helping Wealth.com clients achieve expected outcomes. This role involves maintaining and growing relationships with small to medium-sized clients, ensuring satisfaction, driving revenue growth, and identifying opportunities for expansion and cross-selling in a B2B2C customer model.
Take ownership of the family care experience, empowering underserved communities to access quality care. Be a guiding light for caregivers as they navigate the complexities of home-based care. Offer consistent support and accountability, fostering community and connection through peer groups and caregiver events.
The Client Support Specialist will support clients who engage with Lyra seeking high-quality outpatient mental health care primarily via phone and chat, conducting needs assessments, answering benefit, product and technical questions. This is a high volume full contact center environment, requiring focus on calls and chats. Lyra will provide extensive training on how to support our members and meet them where they are in their care journey.
Customer Success Managers ensure Trimble Transportation customers have an incredible experience while achieving their desired objectives by building thriving partnerships with clients, aligning customer business goals to an approach that maximizes value realization from Trimble Transportation products and solutions. This role ensures high customer satisfaction levels, successful engagement with products, increased retention and growth.
We are seeking a highly skilled specialist in customer support and personal assistance for our products in the market. This role requires independent execution of complex member support cases while contributing creative solutions to enhance the user experience across both platforms. As a specialist contributor, you'll tackle complex assignments independently, act as a facilitator between members and service providers.
This is a fast-paced opportunity within a rapidly growing company. You’ll work directly with real families facing real challenges, empowering underserved communities to take one of the most transformative steps of their lives: accessing quality care. You will own and drive family growth by making 50–60 calls per day to prospective families, build and manage the pipeline, and champion our families providing support and guidance as they navigate the complexities of healthcare.
As a Customer Support Specialist, you will be the first point of contact for the Roadie community, providing excellent communication and problem-solving skills with a customer-first mentality. You'll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users. Customer Support Specialists work full time on a 4-day workweek schedule.
The Mid-Market CSM will play a key role in driving customer retention across our scaled book of business by building strong relationships with senior and C-level executives. The role owns strategically managing a book of business, including project kick-offs, after launch reviews, quarterly check-ins and executive business reviews, partnering with customers to establish and achieve a success plan that leads to business outcomes.
The Technical Service Lead will build and scale Mendaera's remote technical and clinical support for a robotic medical device platform. This role delivers exceptional world-class remote support to healthcare providers and internal field teams, innovating and scaling support delivery through cutting-edge technologies to improve customer outcomes.
Play a key role in supporting the company’s clinical testing operations by ensuring a seamless experience for both patients and oncology offices. Manage the intake, coordination and follow up of test orders and communicating with patients, physician’s offices and pathology labs. Collaborate closely with key stakeholders including laboratory operations, clinical staff, patient billing and commercial functions.