The Regional Customer Support Specialist supports Natera’s Oncology division and provides world class service to medical professionals, patients and cross functional internal and external teams, ensuring a smooth ordering process and quick reporting of results using critical thinking skills to resolve issues.

The role involves helping prospective guests learn about expedition travel, assisting past guests in planning their next adventure, and helping booked guests prepare for their trip. Expedition Specialists provide exceptional service and effectively close sales, reinforcing sales through follow up and communication. This position requires excellent communication and customer service skills in a fast-paced environment.

We are looking for an experienced, analytical, and motivational leader to partner with Customer Success leadership and enable our team's full potential. This role involves leading a team of Client Relationship Managers, reporting key client metrics, handling client escalations, and identifying opportunities to improve client experience.

Join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company.

As a Senior Customer Support Specialist, you will play a key role on an elite customer support team by providing exceptional customer support via various communication methods and identifying and resolving immediate issues while proactively addressing future concerns. You will also document all customer interactions and educate billers on the value of using doxo.

As a Customer Success Associate, you will support the team in working with clients and drive customer adoption of the VerityData platform. You will engage with clients, generate reports, and explain VerityData's value proposition to prospective users.

The Customer Success Manager will play a crucial role in growing relationships with partners while helping them deliver cybersecurity to their customers through the Huntress platform. This role is responsible for driving business efforts toward expansion, loyalty, renewals, partner satisfaction, and mitigating churn. The manager will work closely with both sales and marketing to devise creative ways to help partners meet their business objectives.

This role involves addressing inbound customer inquiries via phone, email, and live chat, serving as the primary line of communication between the organization and its customers, and passing customer feedback to the Engineering, Product, and Executive teams working 9am-6pm PST.

In this role, you will be responsible for growing and building an existing team of support team members, managing the quality and efficiency of the team’s output through all client communication channels, and overseeing the team’s technology tools, processes and workflows.

As the Regional Customer Success Manager, your mission is to build and maintain strong relationships with Spring Health’s customers in India and potentially other global regions, driving engagement, retention, upsell and long-term success, while scaling and optimizing customer success operations globally.