Remote Customer service Jobs · Salesforce

As a Client Support Specialist, you’ll deliver exceptional service and drive improvements that resonate throughout the company. You will provide support across multiple channels like email, chat/messaging, and phone, troubleshooting and solving complex customer issues. You'll empower customers by helping them maximize the benefits of Trustly's products and services while taking full ownership of customer issues from start to finish.

The Vice President of Customer Success leads a global team dedicated to delivering outstanding customer experiences, driving satisfaction, retention, and renewals. This executive will be responsible for developing and executing strategies that maximize customer value, foster long-term relationships, and support Veeam’s growth as a market leader.

As a Client Support Specialist at Trustly, you will be a brand ambassador and customer champion reporting to the Manager, Customer Support, leveraging your experience supporting customers across multiple facets, including Omni-Channel support via email, chat/messaging, and phone. You will use a systematic approach to isolate, understand, and solve complex problems, as well as educate customers and take ownership of customer issues end-to-end.

You will be a key technical resource for our customers, troubleshooting complex issues, ensuring data accuracy, and contributing to continuous improvements in our support operations. This role is ideal for a highly curious individual with strong technical aptitude who enjoys investigating complex systems, explaining technical concepts clearly, and driving efficient, high-quality resolutions.

You will work with our customers to uncover and understand their goals, align on business objectives, and be responsible for implementing account plans to grow and secure your portfolio. Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate. Drive upgrade revenue from deep understanding of customers’ business and goals.

You’ll take immediate ownership of key accounts and have a direct impact on top-line revenue for our business. You will be the primary point of contact for technical questions, debug and build workflows, triage requests, and be the bridge between customers and our engineering team. You will also conduct training sessions to empower our customers to get the most out of the Momentum platform.

The Client Success Manager (CSM) serves as a strategic partner to our clients, driving adoption, return on investment, and long-term success across Claims and Contract manager suite of product solutions, ensuring clients achieve measurable outcomes while building relationships built on trust and collaboration. You will manage a portfolio of clients with a focus on Payer Contracts, Claims and Claim Scrubber products, guiding them through optimization and strategic use to maximize value.

Work with higher education clients, focusing on supporting customers who have implemented Canvas and providing exceptional customer service to maintain strong relationships. Manage existing accounts and position Instructure to capture additional market share through a solutions oriented approach, participating in efforts to retain and help grow the account to increase the market presence of Instructure.

The Customer Success Specialist will be the primary contact between clients and internal stakeholders. This person will manage customer needs via the Account Management escalation queue in Salesforce, understand the client industry and products, and collaborate with other teams to mitigate customer risk. This role will also identify upsell opportunities, serve as an escalation point, and maintain regular communication with customer escalations.

As a Client Service Representative, you’ll be the first point of contact for new Business Wire clients, requiring excellent customer-focused communication and organizational skills. As the key liaison between sales, newsroom, and clients, you'll manage inquiries, membership applications, and client follow-ups, ensuring their needs are met, all while staying current with industry trends.