As a Customer Success Manager at Crunchbase, you will play a pivotal role in ensuring our clients' success and satisfaction with our product and services. Your primary responsibility is to lead the onboarding and implementation process, guiding customers to quickly realize the value of our product. You'll play a key role in managing renewals and identifying upsell opportunities, contributing not only to customer satisfaction but also to revenue growth, all while fostering strong, lasting relationships with clients.
You will provide technical and subject matter expertise to some of the world’s most innovative, fast-growing companies. You will work in collaboration with the Sales team to ensure our existing customers maximize their ROI with Ada, as well as explore and land expansion opportunities in your accounts. You will be responsible for guiding and supporting customers after their initial purchase, ensuring successful adoption of Ada’s product and fostering their long-term success.
Are you an experienced Customer Success leader with a passion for building strategic relationships and delivering measurable business value? Work with a high-impact book of 100–150 accounts, driving adoption, mitigating churn, and unlocking growth. Join a dynamic Customer Success team where you can shape scalable strategies and coach others. This is your opportunity to help shape the future of customer success.
This is a shift-based role focusing on supporting U.S.-based customers. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer. You will assume responsibility for product adoption and utilization, preparing and educating customers on leveraging new features and releases while identifying opportunities to increase value and impact and building stakeholder relationships.
We are currently seeking an energetic Seasonal Customer Support Group (CSG) Coordinator who can thrive in a fast-paced environment. In this role, you will serve as a liaison between our corporate headquarters and retail stores, while also working with outside vendors to support our Sales Support Specialists in multiple capacities. The position requires extensive administrative experience, a talent for multitasking under deadline pressure and the ability to excel in a supporting role.
The Trading Partner Relationship Manager will manage the daily operations for a portfolio of large strategic partnerships, developing deep subject matter expertise for each relationship. You will create strategic plans to grow important relationships, ensure partners achieve commitments, and track their performance, working collaboratively with sales, product, finance, leadership, and other teams to deliver an exceptional partner experience.
Customer Success Managers (CSMs) are trusted advisors to Mitratech's clients; the role proactively focuses on client contact, training, and driving consistent use of Mitratech’s standard process, support tools/documents, best practices webinars, and suggested solutions to business pain points. The Client Success Manager ensures clients achieve success and increase their utilization of applications throughout the client lifecycle.
As a Client Service Representative, you will be the first point of contact for new Business Wire clients. Customer-focused verbal and written communications, multi-tasking, time management and organizational skills are a must to succeed in this role with a high level of client and prospect interaction. You will be a key liaison between the sales team, newsroom and clients.
As a Customer Success Manager you will be responsible for managing key customer accounts, ensuring satisfaction, driving product adoption, and identifying growth opportunities through upselling and renewals. You will work closely with the Customer Experience team to deliver exceptional service, achieve revenue targets, and support long-term customer retention.
As a Scaled Customer Success Manager at Signifyd, you will drive success, net revenue retention, and expansion within our Mid-Market portfolio. As a member of this segment’s team of Scaled CSMs, you will proactively engage existing merchants using key metrics, mitigate churn risks, and onboard new merchants. The ideal candidate is results-oriented and comfortable engaging with a high volume of clients daily.