Lead, coach, and develop a team of six Business Account Coordinators to ensure exceptional B2B customer support.
Serve as an escalation point for complex customer issues and drive process improvements for service excellence.
Partner with cross-functional teams including Customer Experience, Finance, and Retail Operations to achieve business goals.
Red Wing Shoe Company is a global footwear company based in Red Wing, Minnesota, with 2,300 employees worldwide. They maintain a close-knit family atmosphere as a privately-held company, focusing on innovation and employee engagement.
Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed.
Develop and maintain strong, productive relationships with customers, holding regular success reviews.
Negotiate contract renewals and identify expansion opportunities to drive business growth.
NICE Ltd. provides software products used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. The company is an innovation powerhouse with over 8,500 employees across 30+ countries, known for its ambitious and game-changing culture.
Resolves incoming customer inquiries and requests related to mortgage loans.
Reaches out to borrowers to resolve payment issues and documents interactions.
Processes payoff and verification of mortgage and works with other teams to identify at-risk borrowers.
Kiavi is one of the nation’s largest private lenders to residential real estate investors, using data and technology to provide faster access to capital. With over 500 employees, Kiavi has earned multiple awards including Forbes Fintech 50 and Fast Company’s Most Innovative Companies.
Provide customer support across chat, phone, and email, resolving technical issues and product questions.
Maintain and improve the knowledge base, self-service resources, and accurate records of customer interactions.
Collaborate with cross-functional teams to share feedback and identify opportunities for process improvements.
Everway builds technology that helps everyone understand and be understood, creating a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, we foster a culture that values curiosity, courage, and commitment.
Build and maintain strong customer relationships, acting as a strategic partner and primary liaison between customers and internal departments.
Manage customer contracts, execute proposals, and maintain Salesforce reports to drive upsell and cross-sell opportunities.
Lead web demonstrations, deliver customer reports, and handle a weekly on-call rotation for emergency issues.
SkySpecs provides inspection services and software for wind and solar asset owners and operators. They are a growth-stage company with a focus on renewable energy, fostering a fast-paced environment with a dedicated team.
Communicate with internal and external customers via email, phone, and other channels to provide timely, accurate responses and build relationships.
Oversee the unique needs of specialized accounts and queues using strong business knowledge and technical skills.
Process data entry and order management tasks for orders and returns requiring exception handling.
Brooks creates gear and experiences that help people feel more alive through movement. The company culture fosters excitement, collaboration, creativity, and innovation, with a diverse and inclusive team.
Own and develop executive-level relationships across a portfolio of strategic enterprise customers, becoming a trusted advisor.
Lead customer account strategy and multi-year success planning, aligning Xplor solutions to customer priorities.
Drive customer retention, contract renewals, and expansion opportunities while managing escalations.
Xplor Technologies powers experiences through modern vertical software, embedded payments, and AI capabilities, helping businesses in various industries simplify operations and elevate customer experiences. The company supports over 130,000 businesses across 72+ countries and is backed by world-class investors, with a culture guided by core values like 'Find a better way' and 'Do the right thing'.
Act as the primary liaison between Customer Success & Support and BizApps/ePMO to translate business needs into system requirements.
Own and maintain the capabilities roadmap for Customer Success, Renewals, and Support, prioritizing automation and AI initiatives.
Drive process improvements through workflow automation, conversational AI, and self-service innovations to enhance efficiency.
KnowBe4 is a cybersecurity company that provides security awareness training and AI-powered defense platforms. It serves over 70,000 organizations globally and fosters a modern, high-tech, and fun work environment.
Monitor and troubleshoot residential solar system performance remotely using diagnostic tools, maximizing issue resolution without site visits.
Manage service queues, document cases in Salesforce, and escalate complex issues with clear context to ensure SLA adherence.
Collaborate cross-functionally to identify trends and improve monitoring, processes, and product performance.
Palmetto is a leading clean tech company accelerating the transition to clean energy through software, financial products, and services for whole home electrification. They foster a promote-from-within culture with a comprehensive benefits package including unlimited PTO, medical, dental, vision, paid parental leave, and retirement plans.
Lead regional and global technology deployment and operational improvement initiatives across Order-to-Cash and Customer Service processes.
Coordinate cross-functional stakeholders and drive the implementation of digital tools like Palantir, Salesforce, and Five9.
Analyze complex datasets to deliver actionable insights, dashboards, and recommendations to senior leadership.
This organization partners with global companies to drive technology deployment and process improvement in customer service and order-to-cash operations. It offers a supportive, inclusive, and diverse working environment with opportunities for professional growth.