Handle inbound sales and service calls to enhance customer experience.
Provide thoughtful advice and resolve customer issues with a positive attitude.
Maintain high performance metrics including revenue per call, quality, and dependability.
SeekWell is the parent company of 1-800 Contacts, The Framery and Luna, aiming to simplify access to vision care. Maintained by a legendary culture started nearly 30 years ago, the company is owned by KKR and values diversity and inclusion.
Lead and scale the global customer support organization, owning end-to-end support experience for a global customer base.
Drive operational excellence through process optimization, automation, and AI-assisted support workflows.
Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to align support strategy with company goals.
CoreView is the global leader in Microsoft 365 tenant resilience, serving over 23 million users worldwide. They empower organizations to master M365 complexity with robust security and governance, and foster a collaborative, innovative culture.
Provide exceptional customer support as the primary point of contact for Topps customers, resolving inquiries across products, orders, accounts, and services.
Deliver high-standard customer service through email, live chat, phone, and other channels, creating positive experiences with sound judgment and ownership.
Build trust and long-term relationships through clear communication, product knowledge, and consistent service while collaborating with cross-functional teams.
Fanatics builds a leading global digital sports platform, igniting the passions of sports fans through Commerce, Collectibles, and Betting & Gaming. With over 22,000 employees and a network of 900 sports properties, we are committed to enhancing the fan experience globally.
Be the primary point of contact for customers, helping maximize their ROI in Sardine.
Build a thorough understanding of the product and translate complex problems into actionable solutions.
Advise on best practices for fraud and compliance, and monitor KPIs to drive customer success.
Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud and automate AML operations. The company has a remote-first culture with hubs globally, valuing performance and work-life balance.
Provide expert technical support to authorized repairers and independent operators across Europe via phone and electronic channels.
Resolve complex technical inquiries, perform diagnostics, and guide dealers through repair processes and case documentation.
Collaborate with internal teams, coordinate field engineer visits, and occasionally conduct vehicle testing and servicing.
MSX partners with leading vehicle manufacturers, retailers, and mobility organizations globally to optimize sales, repair, parts, and consumer engagement. With over 5,000 employees across 80 countries, the company fosters an innovative, customer-focused culture and is an equal opportunities employer.
Drive ARR growth and retention by owning customer advocacy, executive relationships, and account management.
Partner cross-functionally with Sales, Product, and Support to serve as a customer advocate and improve processes.
Analyze data to provide insights, drive KPIs, and ensure compliance with company standards.
Velotic is a newly-formed independent software company focused on industrial operations, combining ThingWorx, Kepware, and Proficy portfolios. With $350M annual revenue and a global footprint, it is one of the world's largest independent software companies in industrial manufacturing, driving AI-powered automation and data connectivity.
Serve as a trusted executive advisor to superintendents and district leaders, aligning platform insights with strategic goals and conducting high-impact reviews.
Synthesize complex multi-source sentiment and quantitative data into clear, defensible narratives and executive presentations.
Facilitate consultative workshops and proactively audit account health to sustain high retention and drive growth.
ThoughtExchange builds an AI-powered platform that helps K-12 leaders connect with communities and uncover actionable insights. The company is a remote-first, multi-year startup with a collaborative culture and a focus on employee voice and well-being.
Provide exceptional support to guests via calls, emails, and chat, ensuring every interaction ends with a smile.
Collaborate with internal teams to address queries accurately and promptly, improving overall satisfaction.
Continuously identify process enhancements to deliver efficient and delightful customer experiences.
Headout is a travel marketplace connecting guests to real-life experiences, from tours to museums to live events. With $200M+ in revenue and a profitable business, the company values ownership, craft, and impact.
Provide high-level customer service to clients and vendors via phone, chat, and email addressing maintenance, accounting, and general inquiries.
Handle 60-80 calls daily, process voicemails, and create detailed work orders for vendors.
Collaborate with managers to ensure special requests are handled promptly and accurately.
Action Property Management is a premier homeowner's association management company with a legacy spanning four decades. With nearly 900 team members serving over 300 communities, we pride ourselves on integrity, excellence, and care for people.
Respond to online inquiries related to travel services, scheduling, and reservations.
Assist with coordinating travel details based on client preferences and provide timely updates.
Maintain accurate records and deliver a consistent positive client experience.
Aisles & Abroad is a travel services company that provides customer support and coordination for travel-related inquiries. The company offers a supportive remote work environment with structured onboarding and opportunities for growth.