Own the operationalization of strategic customer projects and optimize Customer Success processes for scalability.
Define the strategic framework for core Customer Success metrics and drive executive reporting.
Manage cross-functional stakeholder collaboration and act as senior escalation point for operational issues.
AlphaSense provides AI-driven market intelligence and search for sophisticated companies. Founded in 2011, the company has over 2,000 employees globally and is committed to a diverse and inclusive work environment.
Bring working knowledge of customer success and account management into Customer Success Operations.
Build and maintain reporting on core Customer Success metrics, including NRR, GRR, renewal rate, and usage KPIs.
Partner with cross-functional teams on large and complex projects to support program delivery.
AlphaSense provides AI-driven market intelligence and search for the world's most sophisticated companies. With over 2,000 employees globally and headquarters in New York City, the company fosters a culture of innovation and diversity.
Apply deep working knowledge of customer success to guide how Customer Success Operations supports the broader CS organization.
Own definitions, methodology, and standards behind core CS metrics, including NRR, GRR, renewal rate, and usage KPIs.
Support Customer Success tool strategy across systems like Salesforce, Gainsight, Clari, Gong, and Tableau, executing on priorities.
AlphaSense provides AI-driven market intelligence and search to help companies make decisions. With over 2,000 employees and trusted by 6,000+ enterprise customers, they foster a dynamic and fast-paced culture.
Own a named portfolio of Premier and Strategic accounts globally, managing relationships and success plans tied to customer outcomes.
Co-own renewal and expansion conversations with Sales, ensuring customers are ready for commercial discussions.
Monitor account health continuously, escalate risks early, and drive growth opportunities in partnership with Sales.
Sedna provides an operating system for global trade, serving maritime and logistics businesses. The company values collaboration and agility, with a focus on customer success and innovation.
Take inbound customer cancellation calls and retain them as customers.
Make daily outbound calls to customers with failed subscription payments.
Proactively identify retention and upsell opportunities by aligning solutions with customer needs.
Aura is on a mission to create a safer internet with a suite of intelligent digital safety products. The team of over 400 people worldwide is guided by experienced leadership that has grown startups into multi-billion dollar organizations.
Guide US and global clients from pre-contract to go-live, building playbooks and workflows for seamless onboarding.
Own the program end-to-end, including kickoff calls, SSO setup, milestone tracking, and client communication.
Act as a trusted advisor to HR leaders, designing engagement strategies that drive utilization.
LearnLux is a provider of workplace financial wellbeing, blending digital planning with access to financial planners. The company is venture-backed, has raised over $35M, and fosters a fast-paced, growth-focused culture.
Assist clients with coordinating travel arrangements for sporting events, including hotels, transportation, and packages.
Support event-related planning, scheduling, and itinerary coordination while communicating with clients.
Maintain organized records of bookings and provide follow-up support before and after travel.
Aisles & Abroad is a travel and events company specializing in sports travel coordination. They foster a supportive, collaborative team culture with structured onboarding and ongoing mentorship.
Deliver engaging in-person training at customer facilities across the US, with up to 50% travel.
Lead virtual training sessions for remote customers, adapting delivery to keep it interactive and effective.
Collaborate with internal teams to customize materials and gather feedback to continuously improve training.
Higharc is a VC-backed startup transforming how new homes are designed and built, with over $175M raised and support from leading venture capital firms and 18+ strategic investors. The company has been remote-first since 2018, fostering a flexible and health-focused culture with comprehensive benefits and meaningful equity for its fast-growing team.
Lead and manage the customer service team, including team leads and QA, setting KPIs and performance standards.
Own end-to-end CS operations, including helpdesk platform, ticket auditing, and root cause analysis for refunds and disputes.
Drive brand reputation through Trustpilot and BBB review pipelines, and implement AI and automation in CS workflows.
Rosabella creates thoughtfully formulated supplements for women's wellness, focusing on menopause support. They are a fast-paced, high-ownership remote team that values output, accountability, and continuous learning.
Resolve customer and provider inquiries via phone, chat, email, and SMS with one-touch resolutions.
Manage high-volume interactions while maintaining quality, accuracy, and efficiency.
De-escalate complex situations and collaborate across teams to improve customer experience.
Cherry is a fintech company providing buy-now-pay-later solutions for medical practices, helping make care financially accessible. Founded in 2019 and backed by top investors, it operates in Turkey and the US with a fast-growing, mission-driven startup culture.