Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Monitor customer health and performance metrics to identify opportunities, risks, and areas for optimization.
Own the full commercial lifecycle post-onboarding, including renewals, upsells, and cross-sells, and identify expansion opportunities within existing customer base.
Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.
Consistently meet account growth targets for both revenue and engagement.
Serve as the primary point of contact for a large portfolio of Worldly client accounts.
Manage a pipeline of opportunities and reliably forecast revenue on a weekly basis.
Worldly provides a comprehensive impact intelligence platform for businesses to measure and improve their supply chain sustainability. We are a public benefit corporation backed by a dedicated global team of values-aligned individuals.
Act as primary client partner post-implementation, driving adoption and identifying upsell opportunities.
Maintain continuous engagement to increase value, provide education on new features, and mitigate churn risks.
Analyze client feedback and data to develop strategies for engagement, adoption, and success planning.
Breezeway provides a property operations and experience platform for short-term rental managers and hospitality operators, powering over 55 million property care tasks. The company is remote-first with team members across the U.S. and globe, embracing diversity and committed to an inclusive culture.
Build and sustain strong relationships with marina customers to drive product adoption and prevent churn.
Lead renewal and expansion conversations, translating customer needs into clear ROI narratives.
Collaborate with Sales, Implementation, and Product teams to ensure seamless customer lifecycle management.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. They are a growing platform focused on improving recruitment efficiency.
Own and manage a book of financial institution accounts across LATAM, driving renewals, expansions, and ongoing engagement.
Build trusted relationships with key stakeholders, identifying upsell and cross-sell opportunities to meet quota targets.
Partner cross-functionally with Sales, Customer Success, Product, and Operations to ensure customers realize ongoing value from TRM's blockchain intelligence solutions.
TRM Labs provides AI-powered intelligence solutions to help public and private sector agencies investigate and disrupt crime. The company is a Series C startup with $220M in total funding, backed by top investors, operating as a distributed-first team with hubs across the US, UK, and Singapore.
Manage deployment of IoT solutions to large-scale enterprise customers, ensuring quick time to value.
Build relationships with customers from onboarding through renewal, driving product adoption and account health.
Collaborate cross-functionally with Sales, Support, and Product teams to deliver exceptional customer experiences.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations with physical operations harness IoT data. As a recently public company, they foster a culture of ownership, growth, and inclusion, with a team shaping product solutions across safety, telematics, and equipment monitoring.
You will drive revenue retention, customer expansion, and long-term account growth within Keeper's enterprise customer base.
You will lead a high-performing enterprise account management organization with a focus on renewals, upsell, and cross-sell.
This is a remote position with a hybrid option for candidates in national locations, requiring travel up to 50%.
Keeper Security is a cybersecurity software company that protects organizations and millions of people globally with zero-knowledge and zero-trust security. It is one of the fastest-growing cybersecurity companies, recognized in the Gartner Magic Quadrant for PAM, with a culture of innovation and security.
Lead end-to-end renewal strategies and negotiate complex enterprise agreements to protect and grow recurring revenue.
Build trusted executive relationships and serve as a strategic advisor on loyalty and marketing solutions.
Identify and close upsell opportunities while collaborating cross-functionally to maximize customer value.
PAR Technology Corporation provides restaurant technology solutions including POS, digital ordering, loyalty, and back-office software for over 100,000 restaurants in more than 110 countries. The company has been in business for over four decades and emphasizes a "Better Together" culture, fostering innovation and collaborative growth.
Manage a portfolio of 100+ customer accounts with strategic guidance and support.
Drive customer adoption, engagement, retention, and overall account health.
Partner with Product and Engineering teams to improve customer experience and influence product development.
Our client is a fast-growing SaaS company building products for the Shopify ecosystem. With a customer-first mindset and a collaborative startup culture, the team is focused on helping Shopify merchants grow through innovative technology and exceptional customer experiences.
Serve as a strategic partner and trusted advisor to key retail customers, helping them maximize value from the PAR Retail platform.
Drive growth and business outcomes by delivering data-driven insights and identifying opportunities to strengthen customer engagement.
Lead customer engagement and communication, facilitating meetings, strategic planning sessions, and quarterly business reviews.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With a focus on innovation and a "Better Together" ethos, the company offers unified customer experience solutions and has thousands of employees globally.