Provide clear, kind, and empathetic answers to customer requests via email, chat, and phones.
Understand core functions of assigned products and meet or exceed production targets set by manager.
Contribute to documentation improvements by suggesting edits or additions, modeling company and team values.
Planning Center, established in 2006, supports over 90,000 churches worldwide, offering web and mobile products to facilitate communication, organization, and event coordination. Being an independent and debt-free company, they foster a remote work environment with tools like Asana, Slack, Notion, and Zoom, gathering thrice annually in Carlsbad, CA to strengthen team relations.
Build and nurture relationships with key customer stakeholders.
Offer technical guidance and best practices for Zscaler solutions.
Work proactively to identify adoption insights and develop risk mitigation plans.
Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. They are an AI-forward enterprise leveraging the world’s largest security data lake to power their cloud-native Zero Trust Exchange platform.
Answer and manage incoming calls in a professional and courteous manner.
Conduct a thorough assessment of patients’ health concerns over the phone.
Relay messages and information between patients and healthcare teams.
Curana Health is dedicated to radically improving the health, happiness, and dignity of older adults. As a national leader in value-based care, they serve 200,000+ seniors across 32 states with a team of more than 1,000 clinicians and professionals.
Provide reporting of claims on behalf of brokerage clients
Communicate with carrier adjusters and clients to facilitate successful handling and resolution of claims
Prepare customer claim summaries
Lamb Insurance Services is a commercial insurance broker dedicated to non-profits and social services organizations nationwide. We are a socially conscious organization with an amazing culture of relentless grit and continuous improvement.
Serve as a liaison between contracts, patients, and care teams.
Ensure effective communication and identify areas of concern.
Support the delivery of high-quality patient care.
SnappyCX connects experienced Patient Coordinators with care teams, providing comprehensive solutions in the healthcare sector. We are a remote company focused on effective communication, identifying areas of concern, and supporting the delivery of high-quality care.
Support the Micro Group Client Portfolio: Partner with Account Executives on micro employer groups (2-50 lives).
Own a Book of Business Independently: Serve as the primary day-to-day contact for a portfolio of micro group clients (2-50 lives).
Execute Core Benefits Analyst Responsibilities: Handle the tactical and analytical foundation of client servicing.
Nava is on a mission to #fixhealthcare by fusing deep benefits expertise with cutting-edge technology to deliver a modern, transparent, and affordable healthcare experience. Founded by seasoned entrepreneurs and backed by leading investors, Nava is one of the fastest-growing benefits brokerages in the country.
Orchestrate overall relationships with assigned clients and drive adoption of services.
Define key success criteria for deployment and customer satisfaction.
Act as a trusted advisor and promote the value of products and services.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Accurately document Member interactions and activity
Achieve is a leading digital personal finance company that provides innovative, personalized financial solutions to help people move from struggling to thriving. They have over 3,000 employees in mostly hybrid and work-from-home roles across the United States.
Manages a portfolio of accounts, ensuring client success and satisfaction.
Partners closely with customers to understand their pain points and sell the value of the products.
Provides expert support and advice about products, features, and opportunities, enabling client accounts to grow.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. The company has a diverse community of colleagues unified by a shared desire to make a difference in education and is a global organization with team members in over 35 countries.
Set strategic direction in customer's use of Limble.
Identify risks to retention and opportunities for growth.
Limble empowers the unsung heroes who support the world by revolutionizing the way businesses manage their maintenance operations. They provide a comprehensive suite of software solutions to optimize asset performance and drive operational excellence. Limble's company culture and values are based on collaboration and transparency.