Respond professionally to customer inquiries via email and messaging platforms.
Assist with appointment scheduling and client coordination.
Maintain accurate customer and administrative records.
Eclaire Salon is a modern beauty and client-service-focused company committed to delivering exceptional customer experiences through professionalism, organization, and responsive support. Our team values communication, reliability, collaboration, and a positive remote work culture.
The Customer Operations Associate executes and resolves client order issues within the warehouse and fulfillment operation team.
This role ensures seamless resolutions on client issues and proactively finds solutions within a supply-chain environment.
Success means tickets move fast, escalations are handled with ownership, and teammates have a trusted resource.
Brilliant is an innovative branded products and corporate gifting company that focuses on creativity and technology. As a full-service partner, they offer product concepting, sourcing, design, custom packaging, merch collections, company stores, touchpoint gifting, warehousing, fulfillment, and distribution.
Serves as the first point of contact for customers needing technical support via phone and email.
Troubleshoots hardware and software issues, ensuring a smooth user experience.
Manages support tickets, uses knowledge bases to resolve inquiries efficiently, and aims for first-call resolution.
Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions.
Handle approximately 500–600 tickets per week, addressing inquiries from therapists with efficiency and accuracy.
Identify trends or recurring issues and collaborate with internal teams to recommend process improvements or resource updates.
Collaborate with other departments to streamline workflows and enhance the overall therapist experience.
BetterHelp's mission is to remove traditional barriers to therapy and make mental health care more accessible. Founded in 2013, they are now the world’s largest online therapy service with over 30,000 licensed therapists.
Provides timely and accurate information and service to policyholders and agents.
Independently solves problems relating to policies and escalates others as needed.
Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction.
Liberty Mutual strives to create a workplace where everyone feels valued and supported. They foster an inclusive environment with comprehensive benefits, workplace flexibility, and professional development opportunities while valuing hard work and integrity.
Maintain and update Health Scorecards to support executive engagement.
Coordinate and document internal discussions related to executive sponsor programs and account strategy.
Assist in preparation for Executive Business Reviews (EBRs) including planning and materials preparation.
Rimini Street is a global provider of enterprise software support, managed services, and Agentic AI ERP solutions. They serve Fortune Global 100, Fortune 500, midmarket, public sector and government organizations and are committed to innovation and client success.
Diagnose hardware and software issues, guiding new members through onboarding, while ensuring every interaction reflects clinical excellence.
Solve problems quickly and communicate with empathy, supporting a mission that transforms lives.
Independently investigate, document, and resolve member problems related to Hinge Health hardware and software products.
Hinge Health is using technology to scale and automate healthcare delivery, starting with musculoskeletal (MSK) conditions. They are partnered with 50+ health plans and available to over 20 million people across more than 2,550 employers with offices in San Francisco, Montreal and Bangalore.
Support users via email, chat, and occasionally calls
Troubleshoot and resolve issues quickly and professionally
Help improve internal processes and collaborate with a fully remote team
Auctria is a Canadian remote-first company that provides a powerful, user-friendly fundraising event platform which has helped raise over $1.25 Billion for nonprofits. They are growing fast and support nonprofits across North America.
Drive the successful adoption of multiple use cases across the organization.
Form strategic relationships with key stakeholders to understand customer’s objectives.
Anticipate client risks and strategize ways to help mitigate churn.
Seismic is a company that provides sales enablement solutions. They help businesses improve sales performance and drive revenue growth. The company seems to have a fast-paced, client-focused, and collaborative culture.
Respond to customer inquiries through written and verbal communication.
Record client payments within all reporting systems.
Resolve client account discrepancies between systems.
Subsplash provides an ultimate engagement platform for churches, Christian ministries, non-profits, and businesses around the world, serving 14,000+ clients. The company has 280+ mission-driven people and has pioneered the market with over 30-firsts for the church market including the first-ever church mobile app.