Output client copy in a timely fashion and ensure accurate distribution to correct circuits and circuits.
Proofread and format press releases with strong attention to detail, syntax, and grammar.
Promote a client-focused culture, handle requests, and maintain excellent relationships with internal and external stakeholders.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions, equipping PR and marketing professionals with tools to excel. The company serves over 75,000 clients, including 84% of the Fortune 500, and fosters an inclusive culture committed to diversity and innovation.
Supporting customer happiness and retention by working cross-functionally with customer success, engineering, product, and sales.
Responding to support tickets, identifying issues, and relaying advanced problems with detailed notes for resolution.
Solving complex tickets using tools like SQL, creating knowledge base articles, and jumping on phone calls to debug.
Distru is the #1 ERP in the cannabis industry with $8B in sales processed through its platform. The fully remote global team has a 4.8/5 Glassdoor rating and is stable and profitable, investing heavily in new product lines.
Collaborate on treatment plans with doctors in real-time to review and refine case designs for optimal patient outcomes.
Provide live clinical support via phone, chat, and video to troubleshoot issues and offer empathetic customer service.
Facilitate cross-functional communication between doctors and lab teams to translate clinical feedback into production results.
Dandy is transforming the dental industry, valued at over $400B, by building the operating system for dental offices globally. Backed by top venture capital firms, we empower clinicians with technology and support to achieve more for their practices.
Troubleshoot customer issues within our applications to determine next steps.
Support customers via tickets, phone, email, and virtual meetings to optimize their use of software.
Create training documentation and knowledge articles to help deflect new cases.
Texada powers the world of equipment with a purpose-built platform for heavy equipment dealerships and rental businesses. The company focuses on building a diverse and inclusive workforce with core values of purpose, passion, and continuous improvement.
Handle up to eight new cases per day across email, phone, chat, and self-service portal.
Take inbound phone calls in English, troubleshoot live, and occasionally use video calls to resolve issues.
Learn the e-billing application end-to-end and get certified to administer the platform.
Mitratech builds world-class products that simplify operations in Legal, Risk, Compliance, and HR functions. The company serves 20,000 clients globally, including 30% of the Fortune 500, and fosters a close-knit, diverse culture blending entrepreneurial spirit with enterprise investment.
Manage support ticket backlog and provide timely rostering support to users.
Handle manual user additions, license assignments, and quality checks in Salesforce.
Troubleshoot data imports and assist with demo account setup.
Wayfinder, founded at Stanford d.school, develops future-readiness curriculum for K-12 education to help students build meaningful lives. The company is a small but growing team of motivated staff committed to purpose-driven work, inclusion, and doubling its impact annually.
Manage projects to train customers on logistics software and analyze routing operations.
Implement tools and verify customer data to optimize logistics services.
Provide post-implementation support and adapt to shifting priorities.
VIP is a technology company with deep roots in the beverage distribution industry. They are growing fast and offer a platform with significant growth ahead.
Provide first-level customer support via chat, email, phone, and screen sharing after AI triage.
Troubleshoot software, account, and workflow issues while helping users with clear explanations.
Escalate complex cases to Level 2 or specialized teams and handle account changes and inquiries.
This company provides software for nonprofits, hospitals, governments, and volunteer-powered organizations. It is a growing SaaS support team with a focus on mission-driven clients.
Provide world-class customer support via email, phone, and chat for Portuguese and English speaking customers worldwide.
Be creative, friendly, and solution-oriented, constantly reviewing processes and suggesting improvements.
Work night shifts in a fully remote position after one month of in-person training in São Paulo.
Wise is a global technology company building the best way to move and manage the world's money with min fees and max ease. They are a rapidly growing international team focused on creating an entirely new network for global money transfer.
Resolve customer inquiries related to payroll processing, discrepancies, and platform usage across email, chat, and phone.
Follow internal workflows and documentation to consistently handle cases and meet service level agreements.
Build foundational payroll expertise by learning rules and escalating complex issues to senior team members.
Remote helps businesses recruit, pay, and manage international teams compliantly. The company has a globally distributed workforce operating across six continents with a future-focused, async work culture.