Become a Tekmetric Product Expert and provide detailed account walkthroughs, assisting new customers with implementation. Clearly communicate account setup requirements and educate customers on Tekmetric capabilities. Collaborate with sales, customer success, operations, support and engineering teams, leveraging feedback for continuous improvement to the onboarding process.

As a member of our Solutions team, you'll be the owner of ongoing consultative relationships with our most important clients, playing the role of quarterback for pre-sales, implementations, and ongoing optimization. You will provide strategic direction to clients and create reports showcasing KPI improvements.

This Customer Success role requires a professional to work closely with the leadership team to ensure customer deployments are successful and customers maintain high satisfaction and retention by account management, creative problem-solving, and interdepartmental collaboration.

Play a vital role in an environment where innovation meets collaboration by advocating for your portfolio of customers through the contracting lifecycle, managing bookings, and collaborating with teams to ensure seamless execution of group bookings.

The Engagement Manager drives prescriptive outcomes and successful delivery of engagements and programs for key customers across the customer lifecycle. They manage customer expectations and project management activities while identifying and resolving escalations, ensuring customers get the most value out of Kong products.

As an Implementation Consultant, lead enterprise customer onboarding, ensuring a seamless transition. Work cross-functionally to define customer needs, configure solutions, and optimize onboarding processes. Contribute to the technical intake process, ensuring internal teams understand customer environments and challenges. Build scalable frameworks while working with enterprise customers.

The CSM will retain Enterprise accounts (B2B) by ensuring continuous communication and relentless support, onboarding new Enterprise customers, developing customer accounts by driving product usage and increasing user base, and translating customer feedback into product requirements. This role requires analytical, consulting and advisory skills.

As a Technical Support Manager, you will manage and build a world-class team of Customer Support Engineers providing support to high-priority customers. You'll handle day-to-day operations, resolve high-priority cases, partner with product and engineering, coach support engineers, and strengthen processes for scale and efficiency.

The Customer Success Manager (CSM) will ensure the client's journey fulfills expectations and realizes the value of their investment in Lightcast’s Professional Services, looking for opportunities for project expansion, cross-sales, and repeat business to retain and grow revenue. The CSM will work with the Sales team to bridge the gap between the sale close and the project start.

As a Technical Support Partner, you will be a crucial link between Qventus and its customers, as well as internal product and delivery teams, delivering technical features and functions after go-live. You'll provide technical project leadership; collaborate with client teams to comprehend needs; and sustain user buy-in.