Lead onboarding and implementation processes, managing timelines and deliverables to meet customer objectives.
Define success criteria and provide tailored recommendations to drive platform adoption, engagement, and ROI.
Build and maintain strong relationships with key stakeholders and administrators to drive satisfaction, loyalty, and long-term success.
Espresa delivers a global and all-in-one personal benefits platform for HR and people teams. With a focus on Lifestyle Spending Accounts (LSAs) and solutions focused on wellbeing, recognition, and community, Espresa powers Great Places to Work®.
Socializing the Contractor Hub to key contractor stakeholder groups.
Creating onboarding and support video library highlighting the Contractor Hub functions.
Facilitating meetings with contractor organizations, governments, utilities, and other entities.
The Building Decarbonization Coalition aligns critical stakeholders on a path to transform the nation’s buildings through clean energy, using policy, research, market development and public engagement. The BDC and its members are charting the course to eliminate fossil fuels in buildings to improve people’s health and cut climate and air pollution.
Serve as the primary customer-facing technical lead, guiding new customers from kickoff through platform adoption.
Take hands-on ownership of the technical provisioning process and auto-provisioning milestones.
Partner with the AI Adoption team and execute learning frameworks in the field with customers.
Hatz AI focuses on AI adoption, training frameworks, and customer success. We are dedicated to ensuring our customers see rapid time-to-value and are set up for long-term success.
Evaluate current customer support needs and anticipate future needs.
Drive customer experience improvement through team and process development.
Manage communication with commercial field operations teams.
Sparklight/Cableone and our Cable One family of brands keeps our customers and associates connected to what matters most. They offer a thriving and rewarding career, respect for the communities where they live and work, and an open and inclusive workplace.
Lead service delivery: efficiently manage day-to-day service operations, ensuring high performance and client satisfaction.
Build strong relationships: cultivate positive relationships with clients and internal teams to support seamless service operations.
Team collaboration: work closely with the account team to ensure a unified approach in managing client needs.
Aevi is committed to shaking up the payments industry. They foster a culture of innovation, creativity, and a passion for pushing boundaries, with a global team that values flexibility, honesty, development, and support.
Partner with customers, turning business outcomes into actionable objectives.
Guide customers on GitLab platform, best practices, and use cases.
Act as the GitLab liaison for questions, issues, or escalations.
GitLab is the intelligent orchestration platform for DevSecOps. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how we work: incorporating AI into daily workflows.
Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training.
Maintain consistent communication with leadership, project teams, and clients.
Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence.
HR Acuity is the leading provider of employee relations case management and investigation software. They help organizations standardize how workplace issues are reported, documented, and investigated, building trusted, inclusive cultures where employees feel safe.
Regularly consults with assigned clients to maintain a positive relationship.
Proactively uncovers ways to improve the daily operations of the plan.
Resolves moderately complex or specialized client issues; conducts research and reporting to resolve these issues.
T. Rowe Price is a premier global asset management organization with more than 85 years of experience. They provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. Their culture is collaborative and they value differences and colleagues who share a spirit of generosity.
Help manage and provide technical guidance for implementing new client websites.
Respond to client inquiries regarding bswift products, leveraging research to resolve issues.
Drive continuous process improvements and efficiencies.
Bswift transforms benefits administration, making it simpler, smarter, and more human. They serve thousands of companies and millions of people nationwide. Bswift reduces administrative burdens and frees HR teams to focus on creating thriving, people-first workplaces and they have been regularly named one of Chicago’s Best and Brightest Companies to Work For.
Serve as the primary point of contact for customers following initial onboarding and deployment
Proactively monitor account health and platform usage to drive adoption and value realization
Translate customer goals into platform configurations, success plans, and measurable outcomes
Axion Ray is transforming product quality and customer satisfaction in manufacturing with their AI-powered platform. They are backed by leading investors and committed to reshaping the future of manufacturing.