Act as a support resource and secondary point of contact for assigned customers to ensure seamless service delivery.
Collaborate with cross-functional teams to resolve customer issues and maintain accurate customer records and project documentation.
Assist in creating Quarterly Business Review decks, coordinate member marketing materials, and manage tickets and internal requests to support customer success.
Spring Health revolutionizes mental healthcare by providing clinically validated, tailored care like therapy, coaching, or medication to remove barriers to access. It's a fast-growing, mission-driven company valued at $3.3 billion that partners with over 450 companies and serves 10 million people.
Create and manage annual account success plans to document and achieve customer and Relativity goals, ensuring ROI from their RelativityOne subscription.
Analyze customer usage and account health to mitigate renewal risks, identify upsell opportunities, and represent the customer's voice through internal feedback processes.
Project manage complex initiatives such as onboarding new products across geographies and orchestrating multi-threaded engagements between the customer and Relativity subject matter experts.
Relativity is a legal technology company that provides e-discovery software and big data solutions for law firms, corporations, and government agencies. It is a sizable organization with a collaborative culture that values employee input and cross-functional skill development.
Lead the end-to-end development of customized training plans through discovery calls, designing modules, and securing customer approval for structured learning journeys.
Deliver engaging virtual and onsite training, host public webinars, and run comprehensive Train-the-Trainer programs to ensure effective knowledge transfer and product adoption.
Collaborate with internal teams and specialists to refine learning assets, apply instructional design principles, and continuously improve content based on feedback and performance data.
Motive provides a platform for managing drivers, vehicles, equipment, and fleet spend with AI for safety, operations, and finance teams. The company serves nearly 100,000 customers from Fortune 500 to small businesses across industries like transportation, construction, and manufacturing, emphasizing a diverse and inclusive workplace culture.
Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and high client delivery standards.
Own the overall implementation strategy and lifecycle for veterinary clinics, from project planning to go-live execution.
Serve as the key liaison between clinics and internal teams, guiding complex migrations and ensuring a seamless onboarding experience.
Vetcove develops software to modernize the veterinary care industry, featuring a procurement marketplace, ecommerce home delivery, and a practice management system. It is a fast-growing, Y Combinator-backed company serving over 25,000 veterinary hospitals across all 50 U.S. states with a mission-driven culture.
Serve as the primary business partner for a portfolio of enterprise clients, building deep relationships to ensure long-term retention and satisfaction.
Analyze omnichannel performance data (email, SMS, voice) to provide actionable insights that improve engagement and liquidation rates for clients.
Lead new client onboarding and integration, acting as a subject matter expert on TrueAccord's digital-first methodology and regulatory compliance.
TrueAccord is a digital-first debt collection platform that leverages data-driven communication strategies like email, SMS, and voice to improve recovery outcomes and consumer experience. The company operates remotely with a focus on performance-driven client partnerships and compliance within the financial services sector.
Oversee and project manage the district onboarding process to ensure timely, error-free delivery aligned with partner visions.
Facilitate kickoff calls and create detailed project plans, professional development strategies, and communication plans to drive high product adoption.
Manage a portfolio of approximately 30 projects from May to September, collaborating cross-functionally and proactively identifying risks.
ClassDojo builds a network connecting teachers, children, and families, with its flagship app being the #1 communication app in K-8 education globally. The company operates with a talent-dense team of around 200 people, fostering a culture of innovation and attracting top talent from leading tech companies.
Perform detailed adoption analysis and engage customers in joint planning to increase product utilization.
Lead value realization activities such as stakeholder alignment and roadmap reviews to ensure the Conga solution is iterated and improved.
Drive customer advocacy by ensuring technical issues are resolved efficiently through collaboration with internal partners.
Conga lines up commercial operations so companies can run as connected, smarter businesses by unifying the people and processes that drive commerce. It is a community-focused company with over 10,000 worldwide customers, grounded in the Conga Way framework, which reflects its values and drives hiring, decision-making, and recognition programs.
Partner with internal teams and clients to implement, maintain, and optimize client benefit administration websites, ensuring high-quality service delivery and timely issue resolution.
Manage client site implementations and updates, including testing for quality assurance and driving the resolution of identified technical and process-related issues.
Research and resolve client inquiries, triage tickets, and provide clear, proactive communication while coaching team members and driving continuous process improvements.
Bswift transforms benefits administration with cloud-based technology and services, simplifying the process for employees and HR teams. The company serves thousands of companies nationwide from Chicago and remote locations, fostering a dynamic and inclusive culture focused on excellence and client success.
Own end-to-end implementations by leading customer onboarding from kickoff to go-live, building project plans, and partnering with Sales for seamless handoffs.
Drive ongoing customer success as the primary post-launch contact, conducting check-ins, driving adoption, monitoring account health, and identifying expansion opportunities.
Serve as a trusted partner who moves fluidly between technical discussions and strategic business conversations, proactively building structure and mitigating risks.
Ramp builds smart financial infrastructure embedded in business transaction flows, automating payment authorization, risk flagging, spend categorization, and book closing for over $100B in annualized spend across 50,000+ companies. It hires high-agency builders who own problems end-to-end in a culture that values slope over intercept, with the median customer saving 5% and growing revenue 16% in their first year.
Drive the end-to-end customer onboarding and adoption phase to ensure value realization aligns with pre-defined success criteria.
Act as the day-to-day point of contact, managing issue resolutions and gathering customer feedback through surveys and testimonials.
Support expansion and renewal activities by identifying upsell opportunities and coordinating with sales teams on renewals and paperwork.
Doxim delivers critical communications with accuracy, security, and speed through innovative technology and omnichannel solutions for over 1,500 customers. It operates with a commitment to excellence and nurtures talent from within, offering a flexible work environment across North America, South Africa, and Europe.