Carrot is seeking a Customer Success Manager to lead a team of Mid-Market Business (MM) CSM III's focused on building strategy and delighting customers. This role will lead and maintain a high-performing team that supports new and existing Carrot customers aligned with the MM segment and grow existing accounts through renewal and off-cycle expansion.
We are looking for a Customer Success Manager who will be responsible for developing long-term relationships with our customers. Working with both our internal teams as well as clients, you will provide “voice of customer feedback” to internal DLOCAL teams. Develop effective long-term key customer relationships and collaborate with customers to better understand their goals and ambitions. Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities.
As a Senior Customer Success Manager (CSM), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer’s organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients' long-term success.
Own a portfolio of customers and be accountable for their success with our platform and help drive the retention and expansion of their contracts. You will build deep relationships, provide comprehensive support, drive platform adoption, cultivate product expertise, identify renewals and upsell opportunities and represent the voice of the customer.
Sr. Customer Value Director is a senior-level individual focused on maximizing customer value and ensuring that customers achieve their desired outcomes with a company's products or services. This role involves strategic planning, cross-functional collaboration, data analysis, and communication to drive customer satisfaction, loyalty, and revenue growth.
The Customer Success Manager (CSM) role at GitLab is expected to serve and operate in the following ways and have product and domain expertise. You will provide immediate onboarding activities and work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals. Manage account escalations and provide insights with respect to the availability and applicability of new features in GitLab as relevant.
This role involves management of a team of Customer Success Managers responsible for key, major or strategic Wellbeing customers. The team lead will provide the team with mentoring, guidance and support including risk management, strategic planning and problem solving. The incumbent will be responsible for ensuring that key issues are escalated to the Director International Customer Success and other departments as appropriate.
Looking for an Enterprise Customer Success Manager with Financial Services experience, who will be working with the US Market. Responsibilities include maintaining long-term relationships with strategic customers, acting as a trusted advisor, controlling delivery processes, and helping customers achieve their desired outcomes and ROI. Grow customer's portfolio through zero churn and active cross and up-sales.
Perform quality control reviews of complaint cases, provide feedback to agents, and help refine complaint processes. You'll conduct QC reviews across Consumer Complaints, Regulatory Complaints, and Litigation Support investigations. This role requires independence, the ability to manage multiple priorities, and a commitment to continuous improvement through feedback.
The Customer Success Manager, 1:Many is responsible for a digital approach to manage a large book of business. You will work with a shared portfolio of accounts across the customer lifecycle ensuring a high-quality experience, strong retention, and growth opportunities. This includes leading renewal conversations and aligning customers with HackerOne's value.