Remote Customer service Jobs • SaaS

Lead mid-to-large market customers to successful adoption and long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. Ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions to ensure a seamless customer experience. Be an excellent project manager and committed to seeing customers adopt and succeed on our platform.

Procurify is seeking a tech-savvy, empathetic Team Lead, Customer Support who is passionate about both customer experience and building high-performing support teams. You will understand how things work, solve complex problems, and lead others to success. Energized by mentoring a team, handling escalations with confidence, and helping both your team and our customers reach their full potential.

This Customer Experience & Success Manager role involves helping customers succeed and feel supported at every step of their journey with PeakMetrics. Impact will come from relationship-building, active listening, and thoughtful coordination across teams to ensure each customer feels successful and confident using PeakMetrics.

Join Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals. As a valued member, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Remote work allows you to craft a work-life balance. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

Lead a growing team and help evolve how support operates at scale by leading and evolving the Solutions Support function that partners closely with Sales and CSMs. This role balances strategic thinking, operational rigor, and empathetic leadership, and involves driving adoption of support tooling, aligning support structure to customer needs, and fostering a strong culture of engagement and growth.

We are seeking a Customer Success Manager (CSM) to join Canto's Customer Success Team. The role will focus on supporting our North American customers to achieve their business goals with Canto. You will be responsible for managing relationships with key stakeholders, driving customer adoption of our product, and ensuring success for our customers through positive NPS and retention.

An entrepreneurial, analytical, and relationship-obsessed Customer Success Manager is wanted to build systems that support a growing number of subscription customers. This role supports the management of relationships from onboarding through to renewal and beyond, aiming to provide the best client experience possible.

The Customer Success Manager executes foundational customer success strategies to ensure customer satisfaction, drive product adoption, and help customers achieve their business goals. This role focuses on building and maintaining strong customer relationships, providing proactive support, and driving measurable outcomes such as improved customer health, retention, expansion and satisfaction.

This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. We are seeking an exceptional Customer Success Manager to join our team, based remotely in Australia. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you.

Provide exceptional support to global customers via email, chat, and video calls and troubleshoot technical issues for rapid, effective resolutions. Conduct technical onboarding and product demos to ensure customers understand workflows and derive value from Sully.ai. Create high-quality, custom notes and AI-assisted summaries. Collaborate with Product, Engineering, and Sales to refine our platform based on customer feedback. Maintain and update support documentation and knowledge bases.