Remote Customer service Jobs • SaaS

The Scaled Customer Success team at Fleetio is growing, and they're looking for an Associate Customer Success Manager. In this role, you will be responsible for a portfolio of up to 1,200 accounts with 1-200 assets to help them achieve their desired outcomes using a self-serving digital-first approach. You will assist with goal setting & tracking, expanding product adoption, owning expansion opportunities, and working cross-functionally.

At SearchStax, Customer Success Managers are embedded in the heart of customer relationships, understanding their unique needs and helping them realize the full value of the platform. This role focuses on turning that value into measurable outcomes and advocacy by building deep, trusted relationships across all levels of customer organizations and proactively managing risk.

As the Head of Customer Solutions, you are responsible for overseeing a talented team that manages customer implementation, support and enablement. This expansive role oversees a significant portion of the customer’s post-sale journey, including customer renewals. Ideal candidates have direct experience building high performing teams that obsess over improving every part of the customer’s experience with Esper.

Join the Onboarding team as an Onboarding Specialist! Take ownership of the customer upon subscription, guiding them in account and connections set-up. Post-set-up, maintain ownership, follow-up regularly, and upsell product features and plans.

This key leadership role involves developing and executing strategies to ensure customer success and satisfaction. The individual will lead a team that drives trial conversion, adoption, retention, and growth through exceptional customer experiences, from trial to paid conversion to advocacy.

You will drive and grow important relationships by helping our customers find new ways to use our platform. You will also directly manage and work closely with a team of Research Advisors to design, recruit, and field research projects for our customers. You will have a chance to make a real difference for Dscout’s customers and build your career in the worlds of customer success and research.

Anima is seeking a dedicated Customer Support Operations Lead to be the backbone of the customer experience, ensuring every user interaction is fast, empathetic, and effective. You will have full ownership over how the support organisation operates, from designing automations and processes, to building SOPs, workflows, and eventually leading and scaling a team. You'll spend your time leading Anima's support desk, talking to customers via chat, email, and video calls, solving problems, and ensuring nothing slips through the cracks.

In this role, you manage a set of large strategic accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Smartsheet. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates.

You’ll join our team in our Field Services vertical — the team that provides support and expertise to field service professionals across the world. As a Product Support Specialist, you’ll focus on handling customer inquiries related to our software product(s) via chat, phone and email while building upon your in-depth knowledge of client needs to identify opportunities to enhance the overall Field Services’ customer experience.

As a Customer Success Manager, you will help Legion’s customers harness the potential of Intelligent Automation to improve their workforce management strategy. You will build trusted relationships with key customer contacts to ensure Legion’s solutions continue delivering value, driving growth by identifying expansion opportunities, and sharing valuable customer insights with our product and engineering teams.