Build and maintain strong relationships with key stakeholders.
Own the entire post-sale lifecycle ensuring contract renewals.
Identify and execute growth opportunities through upselling.
They connect candidates with partner companies using an AI-powered matching process. From the job description, we can infer that they have a modern approach to recruitment.
Drive adoption of use cases, helping customers quantify business value.
Form strategic relationships with stakeholders to understand objectives and roadmaps.
Act as the voice of the customer, driving enhancements with product teams.
Seismic provides a sales enablement platform that helps sales and marketing teams deliver engaging experiences and close more deals. They are committed to providing benefits and perks for the whole self and have fair and equitable compensation practices.
Own all inbound customer inquiries for the scaled segment (email, chat, support tickets)
Respond quickly and effectively to product questions, basic troubleshooting, account and billing requests, and process upgrades
Identify patterns in inbound requests and drive improvements to Help center content, macros and templates, and automated workflows
EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. They have a strong culture of collaboration, innovation, and getting things done, they are trusted by over 5,000 clients.
Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Own all scheduling execution for CGA sessions, including Discovery Calls, Welcome Calls, and account management sessions
Manage CGA calendars end-to-end, including availability, confirmations, reschedules, and follow-ups with unresponsive clients
Collect and track client pre-work, intake forms, and required inputs; flag at-risk or unresponsive clients in HubSpot
ACQ is an incredible company that values competitive greatness, sincere candor, and unimpeachable character. The company offers an evolving benefits package designed to support their employees' health, family, and wellbeing.
Onboard new customers across EU markets, guiding them through setup and training
Support customers via email, chat, video and in person—especially where language or local context matters
Build long-term relationships by proactively engaging with your assigned accounts
Stora is a self storage software platform that helps self storage operators manage their businesses, automate processes, and drive revenue growth. They have helped hundreds of operators around the world process tens of millions in automated payments and are known as innovators in their space.
Manage Help Scout and Accounts Receivable processes, developing workflows and automations.
Execute invoicing processes with precision, aiming for 97% or higher billing accuracy.
Identify patterns in support tickets to scope issues and develop training materials.
Prompt Therapy Solutions provides automated and modern software to rehab therapy businesses, teams, and patients as the fastest-growing company in the space. We attract top talent who share our vision and values as we seek a proactive and results-driven team.
Deliver exceptional service to existing and prospective policyholders via phone, email, and SMS.
Retain and grow customers by managing renewals, identifying at-risk accounts, and presenting competitive solutions.
Drive revenue through consultative selling, quoting and binding additional lines of coverage or improved renewal options.
Trellis is rewriting the insurance experience from the inside out by bringing clarity and ease to the space. They are a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures with a remote-first team that moves quickly and experiments boldly.
Handle inbound customer inquiries across email and chat through Gorgias, our customer support platform.
Resolve issues efficiently and thoroughly, escalating to the team lead when a situation calls for it.
Maintain accurate records and follow established SOPs, while flagging anything that seems broken or improvable.
Inspiration Commerce Group (ICG) is a team of ~50 people who’ve done 6 acquisitions in 18 months and scaled from $0 to >$100M in revenue. They buy and build companies that help people find and buy the products they love.
Review and process applications in all DOHMH license applications and all relevant information.
Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to all licensing applicants.
Check records for accuracy of information and for conformity with established policy and procedures.
The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities.