The Customer Service Specialist will administer firm maintenance operations, ensuring the smooth execution of administrative and strategic processes. This role involves routine updates, complex mergers, and serving as a central liaison between internal business partners to drive process efficiency, accuracy, and high-quality service delivery.
As a Client Advocate, you will play an important role in supporting employers, brokers, and carriers while ensuring compliance and delivering exceptional customer service. You will be the go-to resource for inquiries related to ERISA compliance, COBRA, Medicare, SARs, IRS 5500 and ACA reporting, and other operational processes. This role includes customer support, technical assistance, compliance guidance, continuation administration, and leading ad-hoc projects.
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.
This is a part-time (25 - 30 hours per week), temporary remote position assisting licensed professionals to track their continuing education needed for license renewal. The position involves assisting customers through live chat, email, and phone support, as well as providing customer feedback and writing internal documentation.
Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, strategy and overall delivering results. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.
As a Technical Support Engineer you will serve as a key technical resource, ensuring timely resolution of customer issues while maintaining high standards of service quality. This role involves working closely with cross-functional teams to diagnose, troubleshoot, and resolve technical problems, both remotely and on-site when necessary.
Help customers through live support (chats, instant messengers and emails, possible hotline). Handle customer inquiries appropriately and provide a high level of service. Be ready to work at night shifts and interact with other departments to resolve issues.
This role is a hybrid of people leadership and customer relationship management, responsible for coaching and supervising a team of CSMs while also maintaining a small book of business. The Team Lead will ensure consistent delivery of exceptional customer experiences, directly contributing to the company’s goals. This role will help influence both the success of our customers and the development of our Customer Success team.
As a project manager, you will be the central hub in the development of our customer service, managing projects from conception to successful implementation.
This leader will oversee the guest-facing service team and virtual property operations team, setting strategy and driving improvements in guest satisfaction, efficiency, and property quality. The leader will also bring experience managing adjacent virtual service functions, including Trust and Safety. This is a fast-moving role at a growing company.