Remote Customer service Jobs

• Lead a dedicated team of product experts providing world-class technical support for Lingraphica devices and software.
• Implement systems and workflow enhancements to increase team efficiency and improve response times.
• Report user insights and trends to inform the product roadmap and partner with engineers to prioritize software issues.

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with aphasia and other speech impairments. They are a leader in augmentative and alternative communication technology and foster a fast-paced, goal-oriented culture.

• Lead, coach, and empower a high-performing team of Partner Relationship Managers.
• Serve as an executive escalation point for complex operational, technical, or relationship issues.
• Standardize and refine PRM workflows, governance models, and best practices for technical data file exchange.

SmithRx provides Pharmacy Benefit Management (PBM) services to help clients derive maximum value from their benefits. The company is a customer- and partner-focused organization that builds high-impact operational relationships and offers competitive wellness benefits.

• Receive and record incident information, troubleshoot, and resolve moderately complex customer problems.
• Use tools like Wireshark, SQL, and web technologies to analyze and resolve issues.
• Maintain customer relationships, communicate effectively, and contribute to the knowledge base.

Transact+CBORD is a leader in innovative payment, mobile credential, and commerce solutions for connected campuses. They partner with over 1,750 higher education and health institutions and foster a culture of integrity, respect, and continuous personal development.

• Manage end-to-end collection processes for overdue receivables.
• Actively communicate with customers to ensure timely and regular collections.
• Analyze risky receivables, create action plans, and prepare daily/weekly collection reports.

DoktorTakvimi.com, a part of Docplanner Group, is Turkey's leading health platform with nearly 2,500 colleagues worldwide, working to support healthier lives. They foster a culture of autonomy, employee value, and flexibility, with a team that challenges status quo and learns from mistakes.

• Handle customer enquiries and complaints via live chat in German, ensuring prompt and professional responses. - Flex your availability during campaign peaks, including monthly campaigns and seasonal spikes like Black Week. - Resolve issues with empathy and efficiency, maintaining accurate records and collaborating with the team.

The Global Talent Co. connects exceptional global talent with innovative technology and lifestyle companies worldwide. Their community of 25,000+ professionals builds meaningful careers with leading international companies.

• Manage inbound customer requests for custom jewelry and serve as the primary point of contact for assigned accounts.
• Guide clients through pricing, materials, and design trade-offs while coordinating with production teams.
• Track order progress from design to delivery, ensuring smooth workflow and timeline management.

Frontier helps companies grow full-time, cross-functional teams abroad. They are a fully remote, 380-person company with a fast-growing culture.

• Perform installations, inspections, and preventive maintenance to ensure product success.
• Investigate technical trends, manage escalated cases, and resolve product issues.
• Drive skill development, lead new product introductions, and mentor regional teams.

Brainlab is a leader in digital surgery, radiotherapy, and integrated operating rooms. They employ over 2,000 people across 25 locations with a close-knit, collaborative culture.

• Drive strategic value for a portfolio of accounts and engage with C-suite executives to define key metrics.
• Champion initiatives to boost NPS, optimize candidate experiences, and identify expansion opportunities.
• Serve as the subject matter expert on HireVue's platform and advocate for customer needs internally.

HireVue transforms hiring with video interviewing, assessments, and AI. With over 70 million video interviews and 200 million chat engagements for 1200+ customers, they prioritize ethical AI and innovation.

• Provide specialized technical assistance to automotive workshops in the Swedish market via phone and email.
• Diagnose and resolve complex mechanical, electrical, and electronic breakdowns using electrical diagrams and technical documentation.
• Collaborate with international teams and follow up on cases until resolution.

We are a Bosch company specializing in technology-driven BPO services, delivering solutions in over 30 languages. We are committed to fostering a diverse and inclusive workplace where everyone is valued.

• Maintain active account plans for all assigned enterprise customers, including documented stakeholder lists and success plans.
• Deliver agreed customer engagement and review cadences, including quarterly business reviews and health scoring.
• Proactively identify, mitigate, and manage churn risks across your portfolio of strategic customers.

Xplor Technologies provides vertical software, embedded payments, and AI-powered capabilities to help businesses in various industries simplify operations and elevate customer experiences. The company serves over 130,000 businesses in 72+ countries and fosters a culture guided by five core values: Find a better way, Do the right thing, Say it straight, Win together, Own the outcome.