Remote Customer service Jobs

Lead relationships with key customer stakeholders and develop governance models for large enterprise accounts. Create customized success plans and partner with Sales to contribute to account plans and support customer success initiatives. Handle light commercial responsibilities, assist in identifying Upsell and Next-Sell opportunities, and lead cross-functional teams to optimize customer success and business outcomes.

Lead and evolve our dynamic customer service teams in this leadership role. You will be responsible for overseeing the entire customer support function, spanning from our frontline Tier 1 support specialists to our growing technical support team, developing and executing customer service strategies, and scaling processes and workflows to ensure the delivery of exceptional experiences.

As a Customer Experience Specialist, you will deliver an extraordinary customer experience via phone and digital channels in a Financial Services Contact Center environment, acting as an advocate for customers and finding opportunities to go above and beyond. Empathy and patience are a top priority, making sure customers feel heard and understood and also confident to resolve customer loan inquiries and problem solving abilities by liaising with internal stakeholders.

Deliver high quality customer service to customers when they need you most. Promptly handle and resolve all enquiries from customers and external contacts to ensure delivery of our streamlined claims service. Establish timely reserves within authority limit by estimating value of claims. Identify potential Recovery and Fraud claims. Maximise Productivity within the Team. Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service. Negotiate settlement of claims within authority limits. Contribute to a positive and supportive team culture.

Focused on providing support for clients who are considering cancelling their service with National Debt Relief, this position requires exceptional professional, adaptability, active listening skills, and experience with de-escalating clients. The team drives retention and service by exemplifying core values to ensure clients receive the best possible experience. The position involves retaining clients seeking to cancel via calls, email, and online sources.

We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge. This position allows you to earn an incredible living without sacrificing your family life.

The Fan Happiness Associate I Bi-lingual delivers direct support to Gametime’s customers in both English and Spanish, ensuring a seamless and enjoyable purchase experience. This role prioritizes quick and efficient fan interactions through voice, chat, SMS, and email. The ideal candidate will demonstrate exceptional communication skills and have a proactive problem-solving approach.

Support Twilio’s phone number customers, functioning as the voice of Twilio to customers and partners, and operate as a subject-matter expert for Phone Numbers; solve tough problems and enjoy helping others work through complex technical issues with strong communication skills to both technical and non-technical audiences.

As an Enterprise Customer Success Manager, you will ensure our largest customers are set up for success from the start and act as the CEO of your assigned book of business. Responsibilities include leading kickoff calls, collaborating with various teams, and driving product adoption across the customer organization, owning the end-to-end success of your customers including onboarding, adoption, revenue retention, growth, and renewal.

As a Customer Success Manager, you will ensure our customers’ success by understanding their business objectives, delivering day-to-day guidance on our products, and providing solutions to their biggest challenges. The Customer Success team recognizes that the ability to create an amazing customer experience is to not only flawlessly react to customer requests, but to also be proactive in developing best practices and processes for the customer.