As a Supervisor of Referral Support Advocacy, you will lead a team that provides amazing care, and produces better health outcomes for patients. You'll develop a team of highly engaged Referral Support Advocates and ensure a high quality patient experience within our service level agreements. You will lead your team through changes to ensure their ongoing success in the quickly evolving healthcare industry.
Seeking a Manager of Implementation Services to provide operational and functional leadership, focused on scaling our delivery capabilities, driving operational excellence, and developing the team. You will lead a team of implementation professionals and be responsible for day-to-day management of the Implementation Services team and strategic initiatives.
Help each member of your team with their personal and professional development. Make sure our customers are happy and satisfied, and their issues are fixed quickly and completely. Manage a team of up to 12 Complaints COps, by holding weekly meetings and coaching and supporting your team to achieve their goals. Instill a strong customer-centric culture.
Lead a high-impact team responsible for coding operations that support some of the most advanced medical care in the Pacific Northwest. Responsible for leading the strategic direction, operations, and compliance functions of the enterprise-wide coding team. This includes oversight of professional, outpatient, and inpatient coding functions, policy development, risk mitigation strategies, quality assurance, and performance benchmarking.
As the Manager of Startup Customer Success, you’ll help lead a team of 10+ CSMs who support Ashby’s early-stage customers, coaching and developing our CSMs, scaling effective practices, and ensuring our customers get the right help at the right time, partnering closely with leaders from Support, Contract Management, and High Touch Customer Success teams to deliver an excellent and consistent customer experience.
This leader will oversee and scale our end-to-end planning processes and build a high-performing team that ensures we are always in-stock, lean on inventory, and aligned to business goals. The Senior Director of Planning owns the integrated demand and supply planning process, from S&OP inputs to SKU-level forecasts, and drives visibility and strategy around inventory levels.
We’re looking for an EMEA/APAC based Technical Support Manager to join our small but mighty, globally distributed team and service a variety of different personas & customers as we scale to reach 100+ million connected users. Our support team is heavily relied upon to help shape the future product & engineering roadmap of our rapidly scaling platform.
The Manager leads large business and technical projects and programs, helping clients solve their challenges. Working across industries and functional areas, the Manager supervises others' work and may manage people, while also increasing revenue by developing new business opportunities. Responsibilities include leading engagements, collaborating with clients, and driving industry-focused growth.
Seeking a dynamic leader to join the Benefits Services team and empower a team of support team leaders, helping to scale operations to support millions of members. You will be responsible for the experience of tens of thousands of SMBs on the Gusto platform and scale the support teams to deliver a world-class experience.
The Director, Centralized Intake will provide leadership, capacity building and resource deployment for all Service Delivery System Intake. This position will facilitate strategy development, training and identify system-wide opportunities and needs. Through appropriate communication, relationship building and influence this role will be responsible for supporting and coaching the Y Network and Y-USA staff to ensure best-in-class customer experience.