This is a part-time Customer Success contractor role to support a scaling team. You'll support the team with high volumes of customers requests in our pooled model and provide capacity coverage for team members on periods of leave. Advise on Customer.io strategy and best practices and facilitate topic-focused onboarding calls and one-off support sessions as needed.
In this role, you will provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations, and simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.
Ensure customer success and Raving Fans-level satisfaction by providing efficient and effective product support. You’ll drive these outcomes by troubleshooting complex issues, logging detailed bug reports, collaborating with cross-functional teams, and contributing to a growing library of self-service resources.
This VP of Customer Experience role at Appcues will lead the Customer Success and Support organization, focusing on elevating customer service, owning Gross Revenue Retention, managing a team of 15, and ensuring customers achieve measurable ROI through scalable systems and processes.
As a Senior Customer Success Manager, you’ll lead a book of mid-market accounts, act as a senior post-sale escalation point, and contribute to process and customer success strategy improvements. This role involves building strong relationships with customers and partners, advising them on adoption strategies, and uncovering upsell opportunities. You will also provide product education, manage customer relationships, and advocate for customer needs within HealthJoy.
Manage MENA customers, proactively drive adoption and retention, and build relationships to ensure maximum impact. Work with Customer Success Managers and Account Directors as the primary partner contact; orchestrate efforts to keep adoption and usage high while driving value recognition. Provide best use cases and consulting to help partners use our products effectively.
You’ll design and optimize automated experiences that help customers progress toward their goals quickly and independently, freeing up CSMs. You'll be the driving force behind our digital CS motion: building journeys, testing engagement strategies, and leveraging advanced automation and AI tooling. In this role, your work will directly impact our SMB and mid-market customers in early growth stages.
Our team is looking for a proven Customer Success Manager to guide our customers through an environmental sustainability digital transformation, driving business and technical value for customers.
As a Customer Success Manager, you’ll be the strategic partner and trusted advisor to digital health companies scaling care delivery using Healthie. You’ll own post-implementation success across a portfolio of enterprise customers, ensuring long-term adoption, satisfaction, renewals, and growth. This role is perfect for someone who thrives at the intersection of healthcare operations, SaaS technology, and relationship management.
Drive client satisfaction, retention, and growth by ensuring seamless onboarding, building trusted relationships, and proactively managing client needs. Serve as the primary liaison between clients and internal teams to deliver timely, high-quality immigration and relocation solutions, support platform adoption, and identify opportunities for account expansion.