Field complex and escalated technical issues for high-value clients.
Work directly with clients to resolve issues and maintain SLAs.
Serve as escalation point and product expert for support reps.
Granicus builds technology that transforms the Govtech industry, connecting governments with constituents. With 5,500+ government agencies and 300M+ citizen subscribers, they are recognized on GovTech 100 and BuiltIn's best places to work.
Serve as the primary point of contact for mid-market accounts, driving adoption and retention.
Develop strategic account plans and build strong customer relationships to ensure success.
Identify upsell opportunities and collaborate with internal teams to resolve issues and enhance product value.
Motus is the leading provider of mobile workforce solutions, simplifying reimbursement and management of vehicle, device, and location costs. They foster a people-first culture focused on WorkLife balance, offering flexible remote work and comprehensive benefits.
Lead the strategic segment customer success vision and execution across a high-performance team.
Drive cross-functional collaboration with Sales, Services, Product, and R&D to deliver outstanding outcomes.
Own key metrics including NPS, CSAT, retention, account P&L, and customer health scores.
NiCE Ltd. provides software products for customer experiences, fighting financial crime, and ensuring public safety. The company serves 25,000+ global businesses including 85 of the Fortune 100, with over 8,500 employees across 30+ countries, and is known for innovation in AI and cloud.
Design, launch, and improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.
Develop targeted campaigns that help customers move from trial to meaningful product adoption.
Use customer signals and data to identify friction points and create timely interventions.
1Password is a cybersecurity company that provides enterprise password management and Unified Access Management to help businesses securely adopt SaaS and AI tools. With over 180,000 business customers and $400M in ARR, the company has a fast-paced, dynamic culture focused on innovation and customer trust.
Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and upsell opportunities.
Partner with Account Managers to drive renewal and expansion within your book of business.
Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.
Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, Vanta has a kind and talented team and has experienced exponential growth.
Manage a portfolio of named accounts to drive revenue growth through renewals, cross-sells, and upsells.
Build strong relationships with senior management and C-level executives, providing strategic guidance on cybersecurity best practices.
Conduct quarterly business reviews and ensure high levels of customer engagement and adoption of Keeper solutions.
Keeper Security provides cybersecurity solutions including password management and zero-trust privileged access management. Trusted by millions of users and thousands of organizations, the company offers a fast-paced, collaborative environment with opportunities for growth.
Own and grow a portfolio of strategic customers, guiding them from go-live through long-term value realization.
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes.
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Manage a high-volume portfolio of 200+ accounts, driving renewals and product adoption.
Leverage usage data and automation to proactively identify risk and expansion opportunities.
Collaborate cross-functionally with Sales, Product, and Support to elevate the customer voice.
Calendly is a scheduling platform that automates meeting scheduling for millions of people and businesses. They are a growing company with a focus on product innovation and customer experience.
Act as primary contact for B2B/enterprise customers, driving relationships from launch to renewal.
Ensure customer satisfaction, retention, and success by managing escalations and monitoring progress.
Collaborate cross-functionally with Product, Sales, and Broker Dealer to champion partner needs and influence roadmap priorities.
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more. The company has over 400 globally distributed employees and is backed by $400 million in funding from top-tier investors.
Develop and execute a customer success strategy that ensures adoption, retention, and expansion.
Strengthen client relationships and minimize churn through proactive engagement and early warning systems.
Collaborate with GTM, Product, and Engineering teams and lead a future CS team to exceptional performance.
Patlytics provides AI-powered patent workflow solutions, using LLM technology curated by patent professionals. Backed by top-tier Silicon Valley VCs, the company has a world-class team from leading tech and law firms.