Manage a growing team of Customer Success Managers, and help develop their skills as they help customers achieve their desired outcomes. Drive change and maximize the effectiveness of the Customer Success team to deliver greater value and grow customers. Proactively surface opportunities to improve the team’s operational efficiency and the customer experience.

As a member of our Solutions team, you'll be the owner of ongoing consultative relationships with our most important clients, playing the role of quarterback for pre-sales, implementations, and ongoing optimization. You will provide strategic direction to clients and create reports showcasing KPI improvements.

Serve as the product expert and mental health advocate, developing relationships and demonstrating the value in the mental health solution. Own the customer lifecycle from implementations to contract renewals. Create and present business reviews with data-based recommendations to senior HR executives. Work cross-functionally to provide customer feedback.

The Senior Customer Success Manager will partner with our clients to optimize the implementation and adoption of Traackr and enable teams to succeed with their influencer program goals; delivering a best-in-class experience for every single client and making customers real fans of the technology.

As the Regional Customer Success Manager, your mission is to build and maintain strong relationships with Spring Health’s customers in India and potentially other global regions, driving engagement, retention, upsell and long-term success, while scaling and optimizing customer success operations globally.

You will play a pivotal role in the experience our largest customers have with Paddle, proactively guiding them through their journey with us post-launch, prioritising their revenue growth, and ensuring they fully realise the value of our platform. As a Senior Customer Success Manager at Paddle, you will use your product and industry knowledge to identify growth opportunities for your customers.

As a Customer Success Manager, you will work closely with BioRender’s industry clients, focusing on customer satisfaction, retention, advocacy, and revenue growth by engaging with clients, onboarding new users, identifying client needs, and developing customer advocates.

Manage the full lifecycle for existing customers within EasyLlama’s Mid Market customer base by ensuring customers are properly onboarded & getting maximum value, leverage analytical skills to dissect customer data & translate insights, & build relationships to mitigate churn. Collaborate with cross-functional teams and advocate for customers.

In this role, you will own the full customer lifecycle for a dedicated book of business, serving as the primary point of contact, delivering a high-touch, consultative experience that drives product adoption, customer value, and long-term retention, while acting as a trusted restaurant consultant.

The Customer Success Manager (CSM) serves as a trusted advisor and advocate for clients, ensuring they achieve their goals with our solutions by fostering strong client relationships and driving product adoption. You will collaborate with cross-functional teams to address client needs, resolve issues, and identify opportunities for growth, ensuring long-term satisfaction and retention.