Provides tactical implementation support and configuration expertise through ticket management, system configuration, and quality assurance activities.
Manages ticket triage, resolution, and cross-functional issue escalation using JIRA and internal tracking systems.
Performs system configurations, supports technical integrations, and conducts quality assurance and testing activities.
Included Health is a healthcare company delivering integrated virtual care and navigation, aiming to raise the standard of healthcare for everyone. They break down barriers to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.
Own the client relationship and drive proactive growth by anticipating needs and aligning solutions with business goals.
Master the product and become the internal expert, advocating for clients by feeding insights to product teams.
Navigate complexity by providing customers with data and insights to help them grow and overcome challenges.
WorkWave builds innovative software and fintech solutions for service professionals like pest control, lawn care, and cleaning. With over 8,000 customers globally, the company fosters a culture of accountability and collaboration.
Manage a portfolio of mid to large-sized B2B SaaS customers, owning renewal, expansion, and price increase strategy execution.
Drive Gross Revenue Retention and Net Revenue Retention by ensuring customers realize measurable value and adoption milestones.
Lead Executive Business Reviews, build trusted relationships with key decision-makers, and collaborate cross-functionally to identify growth opportunities.
Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. We are experienced operators with a passion for software and building businesses, partnering with founders to scale and realize their full potential.
Manage a portfolio of high-value creators as their primary success partner.
Design and optimize onboarding journeys to drive activation and early value realization.
Monitor customer health metrics and identify churn risks proactively.
Jobgether is an AI-powered job matching platform that helps candidates get reviewed quickly against job requirements. It operates remotely and focuses on data privacy and efficiency in recruitment.
Onboard and train customers, helping them get the most value from DataDocks.
Troubleshoot issues, test new features, and gather customer feedback to improve the product.
Work closely with the team on product improvements and become the internal voice of the customer.
DataDocks is a SaaS company that helps warehouses and logistics teams organize truck scheduling and facility appointments. Since 2013, we've worked with brands like HelloFresh and Pepsi and continue to grow with a small, mighty team where ideas move quickly.
Work with Vanta customers across industries in a 1:1 manner, leveraging content in both Spanish and English.
Empower customers to become self-sufficient, focusing on long-term success and retention.
Monitor your book of business health via Catalyst, driving customers to specific business outcomes.
Vanta helps businesses earn and prove trust by automating security monitoring and compliance. Founded in 2018, the company has a kind, talented team and serves thousands of companies.
You will take full ownership of a diverse customer portfolio, designing and executing success strategies that drive adoption and long-term value.
You will identify upsell and cross-sell opportunities and advocate for customers internally to influence product improvements.
You will collaborate cross-functionally and use data to track health metrics and strengthen customer outcomes.
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, they’ve grown to over 170 employees and continue to expand internationally.
Build and deepen relationships with AI/ML users to drive adoption and uncover expansion opportunities across customer accounts.
Conduct discovery to understand goals, demonstrate product capabilities, and propose tailored solutions.
Run workshops, training sessions, and QBRs to ensure customers achieve measurable outcomes.
Arize AI is the leading AI & Agent Engineering observability and evaluation platform, empowering teams to ship high-performing AI systems. The company is Series C with over $135M in funding and serves 150+ leading enterprises including Booking.com and Uber.