106 results
FiltersAt 3E, the Director of Customer Support will elevate global support operations and set the standard for customer needs across regions and products. This leadership role unifies and evolves a support ecosystem across the U.S., Europe, and APAC, while driving results and meaningful change.
Plays a critical role in guiding customers through the onboarding journey and ensuring a successful launch of our solutions. This role focuses on the early stages of the customer lifecycle - helping customers navigate set-up, configuration and value realization while ensuring alignment with their business goals. You’ll act as the primary point of contact during the onboarding phases and other scoped engagements, working closely with customer implementation teams, agency partners and internal stakeholders. This position requires strong project management, process discipline and a strong technical aptitude to deliver a seamless, consistent and value-driven onboarding experience.
The CX Enablement Manager plays a central role in equipping Customer Experience (CX) teams with the content, training, and resources needed to perform effectively. This role will be responsible for managing the CX enablement hub, designing and deploying scalable learning content, and driving cross-functional coordination across business systems, product marketing, and leadership.
Establish strong, scalable customer relationships that drive adoption, retention, and expansion at n8n. You will own a book of business of n8n’s most strategic customers, ensure successful onboarding, and proactively address challenges. Drive expansion and renewal opportunities by identifying upsells and cross-sells and contributing to maintaining enterprise NRR of ~120%.
Act as a trusted advisor, driving adoption, satisfaction, and long-term value through guidance and hands-on support, in this Portfolio Customer Success Manager role. Be a valued partner to clients and a strategic partner, guiding them through digital transformation efforts. Offer expert advice on Viseven products and services and support the sales team with qualified opportunities.
This is an opportunity to build and lead two foundational pillars of strategy, Voice of the Customer and Customer Community. As the leader, you will design, execute, and scale our Voice of the Customer (VoC) and Customer Community programs. You’ll work cross-functionally with multiple teams to amplify the customer’s voice, foster peer-to-peer connection, and build loyalty and growth.
As a Senior CEM, you will be the primary point of contact for a portfolio of accounts, responsible for ensuring ongoing customer satisfaction, platform adoption, and renewal execution. Senior CEMs are the operational and strategic champions of customer value, partnering closely to deliver a world-class experience. This role is ideal for someone with experience managing complex customer relationships in cybersecurity or SaaS environments.
The Technical Support team plays a crucial role in delivering an exceptional user experience, helping users get the most value from Nooks. As a Technical Support Engineer, you’ll leverage your technical expertise and problem-solving skills to deliver exceptional support, solving immediate issues while proactively identifying and addressing underlying trends to prevent future roadblocks. The role is ideal for someone who thrives in a fast-paced environment with a rapidly changing product.
The Customer Success Manager is responsible for managing and providing world-class partnerships to clients, ensuring they optimize the use and value of PointClickCare’s solutions. The ideal candidate will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required, with a travel requirement of 50%.
As a Customer Success Manager at Revio, you’ll be a trusted partner helping creators, coaches, and sellers extract real value from our AI-powered CRM. You’ll guide customers through onboarding, increase adoption, and proactively ensure they succeed, and stay. This role is fully remote and owns the complete customer lifecycle from onboarding to activation, ongoing success, renewal, and expansion.