You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.
Lead and develop managers and individual contributors across Customer Success, Support, and Onboarding.
Own the end to end customer journey from onboarding through renewal and expansion, ensuring a seamless and high quality experience.
Drive renewal and expansion strategy to maximize net revenue retention and minimize churn.
EasyLlama transforms the HR compliance industry with engaging training solutions for the mobile-first generation, helping employees build safer workplaces. With over 5,000 clients, including brands like Shake Shack and WeightWatchers, they have a culture of collaboration and innovation.
Own NRR, retention, and onboarding outcomes across the Customer Success organization.
Build and scale CS through AI, automation, and systems thinking.
Design and evolve engagement models across customer segments.
Customer.io's platform allows over 7,500 companies to send billions of emails, push notifications, in-app messages, and SMS every day. They power automated communication, helping teams send smarter, more relevant messages using real-time behavioral data; they value empathy, transparency, and action.
Build client relationships by supporting and owning relationships with a portfolio of clients.
Support client performance by helping track and share client performance.
Manage requests and support by responding to client questions and requests in a timely manner.
Spiral is an award-winning fintech platform that enables banks and credit unions to grow deposits and retention through banking experiences people love. Spiral is led by a serial fintech entrepreneur and a seasoned leadership team and has raised $44 million in total funding to date.
Proactively manage customer relationships from implementation hand-off through renewal and beyond.
Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.
Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.
Verifiable is a provider credentialing and network monitoring platform, delivering industry-leading AI, API and Software solutions to help healthcare organizations optimize operations at enterprise scale. It is a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through, operating fully distributed across the US and internationally.
Collaborate with customers to understand their goals and help them maximize the value of the Respond.io platform
Assist customers during the onboarding process, ensuring a positive and smooth experience
Develop and maintain strong relationships with both internal and external stakeholders
Respond.io, founded in Hong Kong in 2017, is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls, and email in one place. They operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture.
Own and manage a portfolio of SMB and mid-market accounts.
Proactively monitor account health signals and take action to reduce churn risk.
Identify and drive commercial expansion opportunities.
Remote People is building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, its technology enables businesses to hire anyone anywhere compliantly at the push of a button. They are committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences.
Deliver multiple concurrent enterprise Airtable implementations on time and within scope.
Design scalable, reusable solution patterns and implementation playbooks.
Lead customer onboarding and accelerate time-to-value.
Airtable is a no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training.
Maintain consistent communication with leadership, project teams, and clients.
Lead the implementation lifecycle, fostering robust relationships with key HR Acuity clients and ensuring their organizational needs are met with excellence.
HR Acuity is the leading provider of employee relations case management and investigation software. They help organizations standardize how workplace issues are reported, documented, and investigated, building trusted, inclusive cultures where employees feel safe.
Manage a high volume of customers using one-to-many communication strategies.
Monitor churn risk through behavioral signals and health scores; deploy automated renewal readiness campaigns.
Identify product-qualified leads and usage-based expansion opportunities, triggering in-app messages and emails.
Optro is a leading audit, risk, ESG, and InfoSec platform used by over 50% of the Fortune 500. They are known for their award-winning technology and customer satisfaction, and have been recognized as one of the fastest-growing tech companies in North America for seven years running.