Respond to e-mail support tickets promptly, providing support and information as required
Investigate issues and assist the Support Development team in identifying bugs
Provide product usage guidance and best practices to customers
Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. They are a fully distributed and diverse 150-person team based in 16+ states and 23+ countries.
Deliver many live and virtual customer training covering CreatorIQ platform fundamentals, features, and best practices across global audiences.
Support webinars, office hours, and recurring enablement programs, adapting content for varying customer roles and experience levels.
Execute training aligned to standardized curriculum and learning paths, ensuring consistent, high-quality delivery at scale.
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. They are on a mission to make businesses more human, and humans more impactful. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY.
Own onboarding for new customers (non-technical), in close partnership with Solutions
Lead success planning per account, aligned to customer goals and use cases
Serve as the primary conduit for customer feedback into Product
GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.
Serve as primary technical contact for assigned clients
Explain AI agent behavior and system outputs to technical and non-technical stakeholders
Coordinate incident communication – status updates, root causes, resolutions
SPACE44 builds and operates software systems for companies that need technology to work reliably in real, day-to-day operations. They work as long-term engineering partners, embedding experienced engineers into client environments and taking responsibility for execution.
Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
Monitor customer health metrics to identify renewal risks early and take corrective action.
Identify and qualify potential expansion opportunities within assigned accounts.
Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators and subject-matter experts with a passion for software and building businesses.
Identify and implement new operational processes to drive efficiency.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is a remote-first company!
Own and oversee the entire post-sales customer journey.
Act as the primary relationship owner, proactively engaging with customers.
Drive internal and external collaboration, working closely with cross-functional teams.
JLL is a leading global provider of real estate and investment management services. They help clients buy, build, occupy, manage and invest in commercial, industrial, hotel, residential and retail properties. JLL is a Fortune 500 company with operations in over 80 countries.