Manage inquiries in Member Services, Medicare, and Billing for Spanish- and English-speaking customers.
Uphold extraordinary customer relations and resolve issues by coordinating with health plan personnel.
Adhere to compliance guidelines, HIPAA regulations, and document all interactions meticulously.
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees across 40+ locations worldwide and fosters an inclusive, supportive work environment.
Own the intake journey, guiding families from initial inquiry through confirmed start of care.
Navigate insurance and access to care, helping families work through requirements and communicate next steps.
Coordinate across internal teams and ensure quality and fit for Alpaca's model.
Alpaca Health enables clinicians to become entrepreneurs in autism care by providing AI-powered software, payer contracting, and full back-office infrastructure. They have raised over $14M from early-stage investors, serve hundreds of patients, and are growing 30% month-over-month.
Provide world-class support via phone, chat, and email, resolving customer issues with empathy and ownership.
Manage end-to-end case resolution, ensuring customers feel supported every step of the way.
Consistently meet performance targets across KPIs such as resolution rate, quality, and handling time.
Wise is a global technology company building the best way to move and manage money. As a diverse and inclusive team, we are committed to our mission of money without borders.
Own the post-sale technical relationship for LATAM across Portuguese, Spanish and English.
Drive onboarding, adoption, and account health for enterprise customers.
Identify retention and expansion opportunities to grow the region.
We turn memory into visibility for some of the most recognisable brands in the world. Backed by tier 1 investors, we are a small, technical team at the edge of a category whose playbook is still being written.
Provide accurate, real-time consecutive and/or simultaneous interpretation during phone sessions between English and Spanish speaking parties.
Translate written documents and maintain strict confidentiality of all client information.
Interpret in a neutral, professional, and trauma-informed manner, conveying tone and cultural context accurately.
Unique Interpreters, LLC provides remote interpretation and translation services for sensitive, trauma-informed conversations. The company focuses on flexible, part-time contract work for experienced interpreters.
Assist and support existing hotel customers daily via phone, email, and chat in English and Spanish or Portuguese.
Resolve complaints, troubleshoot escalated issues, and build client loyalty to drive product adoption.
Gather feedback, contribute to tutorials, and attend training sessions to stay current on system updates.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, they foster a remote-first culture of innovation and collaboration.