Oversee customer onboarding, quarterly business reviews, and executive check-ins to ensure success.
Work with enterprise customers to create tailored success plans and drive adoption.
Collaborate with Sales, Product, and Marketing to drive platform evolution and revenue retention.
Aiwyn is the first complete platform for modern accounting firms, backed by top-tier investors like Bessemer, KKR, and Revolution. We are one of the fastest-growing scale-up SaaS companies, building category-defining technology with world-class people, processes, and products.
Monitor support channels and respond to inbound support messages as the first line of Tier 1 support.
Investigate and categorize issues, create support or hardware maintenance tickets, and escalate complex issues to the appropriate teams.
Assist with install validation and device monitoring, ensuring hardware is online and correctly set up.
We are building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. We are a growing team of extremely hard-working and talented people with a steep learning curve and a focus on ownership and entrepreneurship.
Own the customer relationship and be a strategic partner to UK customers using the Micad platform.
Conduct regular check-ins and business reviews to ensure customer success and growth.
Collaborate cross-functionally with Sales, Product, and Engineering to advocate for customer needs.
SINGU is a leading CAFM platform that powers the daily operations of commercial real estate portfolios. The company supports over 500,000 professionals across 35+ countries and is backed by a leading growth equity investor, scaling rapidly with a collaborative and client-focused culture.
Manage client onboarding, growth, and project execution to drive successful outcomes.
Act as the primary link between clients and internal teams, relaying feedback and feature requests.
Provide training, technical support, and data analysis to ensure partner satisfaction and tracking of deliverables.
Arva Intelligence builds software for regenerative agriculture and environmental asset management, enabling agronomic and sustainability solutions. The company fosters a culture of innovation and employee support, offering benefits like 100% paid health insurance and stock options.
Provide excellent customer service while ensuring compliance with state resale certificate regulations.
Process resale renewals, monitor incoming inquiries, and update customer information systems.
Collaborate with internal teams to resolve resale issues and meet monthly state renewal deadlines.
SanMar ensures customer accounts comply with state regulations for resale certificates. They provide excellent customer service and manage resale renewals, operating with a focus on accuracy and team collaboration.
Receive trial setup requests from CSMs and translate them into accurate system configurations in Mural Link.
Perform detailed manual data entry across trial, country, site, and payment configurations with high precision.
Use AI-assisted tools to streamline setup while verifying accuracy of final configurations.
Mural Health is a fast-growing clinical technology start-up that makes clinical trials easier for participants. They are a mission-driven company focused on eliminating barriers for participants and caregivers.
Be the point of contact for customer inquiries through email, LiveChat, and phone.
Troubleshoot and resolve first-line issues, providing accurate and supportive responses.
Coordinate escalated issues with relevant departments and document all communications in HubSpot.
Roo operates the industry-leading veterinary staffing platform, connecting veterinary professionals with animal hospitals for relief work and hiring opportunities. The company empowers a network of over 20,000 veterinary professionals and serves more than 9,000 animal hospitals, with a remote-first culture and core values like Bias to Urgency and Drive Measurable Impact.
Drive client success by training hoteliers on the Cloudbeds platform to optimize their operations and guest experience.
Leverage hospitality expertise to design personalized onboarding strategies that reduce friction and boost adoption.
Collaborate with Sales and Product to transform customer feedback into systemic improvements and long-term loyalty.
Cloudbeds provides an intelligent hospitality platform that powers properties in 150 countries, processing billions in bookings annually. With 650+ employees across 40+ countries, it is a remote-first, inclusive company focused on transforming hotel operations through innovative technology.
Design and operate a scaled digital-first customer engagement program that drives product adoption and retention.
Own the digital customer journey from onboarding through renewal, creating scalable plays and campaigns.
Monitor adoption, engagement, and retention metrics, translating data into actionable recommendations.
ServiceNow provides an AI platform for business reinvention, automating workflows for 85% of the Fortune 500. They are building an AI-native culture where technology and talent are unstoppable together.
Perform installation, on-demand and scheduled service, and training on general-purpose packaging equipment.
Troubleshoot and repair mechanical, electrical, hydraulic, pneumatic, and PLC issues.
Travel daily by auto with frequent overnight stays to customer sites in the region.
Signode is a leading manufacturer of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations. With over $2B in revenue, 80+ manufacturing facilities, and 9,000 employees worldwide, Signode is the Transit Packaging Division of Crown Holdings and a pioneer in industrial packaging.