As Manager, EWX Operations, you’ll lead the team that powers the operational backbone of EWX—owning the processes, playbooks, and scaffolding that make our programs run at scale. You’ll oversee our coordinator/specialist team, partner on cross-functional program launches, and own the systems that help us go to market effectively—from change management and comms to measurement and reporting. You’ll also play a key role in how we tell our story.
As General Manager of Benefits, you will report to the COO and lead the P&L and develop the strategic direction for our global benefits solutions. Your approach will help deliver and manage competitive benefits, solving complex international benefits challenges for our partners. You'll own and drive P&L performance for the global Benefits business unit, optimizing costs and revenue across brokerage services and execute a comprehensive business strategy to meet diverse customer needs across multiple employment types and geographies.
Own P&L and KPIs for all clinics, including visit volume, clinician productivity, NPS, EBITDA, and unit economics. Develop and socialize a standardized operating model, SOPs, and dashboards to ensure consistent performance across markets. Establish weekly, monthly, and quarterly operating rhythms that drive accountability and continuous improvement.
Be a critical member of the team to influence the growth and scaling of internal operations, responsible for architecting and executing on a variety of projects that are critical to the success of the business. Architect, coordinate, project execute, and build the operational foundation necessary to scale across the business cross-functionally. In addition, identify business inefficiencies and create execution plans to turn company weaknesses into strengths.
Lead a cross-functional business unit focused on getting new homes from signed to live—faster, better, and more consistently. You’ll be responsible for getting it live on Wander and working with a cross-functional team including marketing, operations and product to build a world-class launch machine. Collaborate with teams across operations, design, product, and engineering to align on priorities, unblock issues, and execute against aggressive launch targets.
This role is responsible for leading the Account Management team, driving operational efficiencies, and playing a key role in the development and enhancement of our MGA2 system. The ideal candidate will bring robust workers' compensation insurance experience and a proven track record of process improvement and team leadership.
Coordinate with internal and external stakeholders to achieve given KPIs. Assist the team lead to implement structured workflows, guidelines and improve team efficiency. Monitor and control all stages of the project life cycle and ensure that team’s project targets are met within the project timeline. Monitor and resolve wallet issues by coordinating with internal and external stakeholders.
Continuously evolve the operational framework, best practices, and tools that elevate the customer experience, drive retail growth, enable scalability, and support long-term strategic objectives. Develop the Retail Playbook, delivering clear, actionable guidance that supports operational excellence across all retail channels. Optimize operational workflows that improve communication, eliminate inefficiencies, and enhance collaboration across Retail teams and key business stakeholders.
Lead the strategy, operations, and experience of Testlio’s global network of over 60k freelancers. This role requires someone hands on who can lead across functions, set vision, and scale systems. Someone who stays close to the work, listens to people, and understands what great execution looks like.
Lead the end-to-end operations for Pix in Brazil. This role is ideal for someone who understands the local payments landscape and is passionate about building scalable, high-performing, and compliant operations. You will work cross-functionally with product, engineering, compliance, finance, and customer support to ensure the success of Pix as a key local payment method.