Lead daily operations of the Collections team, setting priorities and coaching to KPIs.
Manage team development, including performance reviews, coaching, and retention.
Drive financial recovery and profitability through strategic projects and vendor management.
Liberty Mutual is a global insurance company offering a wide range of insurance products and services. With a large workforce, the company emphasizes inclusion, professional development, and employee well-being.
Own the end-to-end customer transaction lifecycle from renewal or new sale through invoicing, collections, and cash application.
Lead and develop a team of 3–5 billing and collections specialists, fostering accountability and continuous improvement.
Develop and maintain dashboards and KPI reports, providing executive summaries on AR and collections data for leadership.
HHAeXchange is a leading technology platform for home and community-based care, providing a comprehensive end-to-end homecare solution. Founded in 2008, the company employs passionate individuals dedicated to transforming healthcare and offers a collaborative culture.
Manage customer collections, contact customers for past due balances, and drive timely payment resolution.
Process payments, refunds, reconcile account discrepancies, and maintain accurate records across multiple entities.
Support billing, portal submissions, and cross-functional teams to resolve issues impacting collections.
Follett Software empowers educators with technology to streamline processes and improve student success. They are a company dedicated to education technology, offering a remote-first culture and a comprehensive benefits package.
Lead a team of 8–10 Collections & Recoveries Specialists to drive strong performance and results.
Hire, coach, and develop high-performing talent using data and frontline insights.
Ensure compliance with collections laws and own initiatives end to end.
Cherry is a fast-growing FinTech that provides a Buy Now, Pay Later solution for medical practices like dentists and veterinarians. Founded by Stanford entrepreneurs and backed by investors such as Kleiner Perkins, the company is fully remote with a high-performance culture.
Prepare, review, and issue complex customer invoices, ensuring accuracy and alignment with contractual terms.
Monitor customer accounts, manage collections, and resolve billing discrepancies with minimal supervision.
Support month-end close activities and maintain accurate records of accounts receivable.
Dragos is a global leader in OT cybersecurity, protecting critical infrastructure systems. We are a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust.
Own end-to-end past-due collections and drive recovery outcomes against internal targets.
Lead and develop a collections team including BPO and offshore partners, setting SLAs and KPIs.
Partner with Product, Engineering, Legal, and vendors to improve systems and reduce bad debt exposure.
Pie Insurance makes commercial insurance affordable for small businesses using technology. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values.
Supervise and coach a remote team of Collections agents through call reviews, live monitoring, and side-by-side sessions.
Stay visible and available throughout the workday to handle escalations and model effective negotiation and de-escalation techniques.
Use performance data and direct observation to identify trends and build tailored coaching plans that drive measurable improvement.
Mission Lane is a purpose-driven fintech company combining data, technology, and service to help people on the path to financial success. With over four million customers and backed by leading investors, the company fosters a culture of empathy, collaboration, and respect.
Monitor shared collections inbox, categorize inquiries, and respond to routine customer questions using established processes.
Support collection efforts on past-due accounts, including outreach, documentation, and identifying reasons for delinquency.
Route complex or sensitive matters to appropriate team members and maintain accurate notes in internal systems.
Raptor Technologies is a school safety partner providing SaaS and mobile technology, training, and consultation across the school safety life cycle. Founded in 2002, the company serves 60,000 schools in 55 countries with a mission to protect every child, every school, every day.
Review and analyze delinquent accounts to determine the best course of action for resolution.
Contact clients via phone and email to discuss accounts and negotiate repayment plans.
Document all interactions and agreements and ensure compliance with company policies.
Above Lending is a next-generation financial services company helping everyday Americans break the cycle of high-cost debt and move toward a stronger financial future. They are a rapidly growing company with a culture grounded in compliance and ethics.
Own assigned customer accounts throughout the Order-to-Cash lifecycle, including invoicing, delivery, collections, and cash application.
Submit invoices via customer portals, VMS, EDI, or other channels, and resolve any delivery issues promptly.
Perform reconciliations, research discrepancies, and recommend process improvements to enhance AR efficiency.
Doximity is the digital platform for U.S. healthcare professionals, connecting over a million doctors and advanced practitioners with each other and with patients. The company fosters a mission-driven, collaborative culture with a focus on flexibility, professional growth, and work-life balance.
Manage Sprinto's day-to-day Order-to-Cash activities including billing, collections, and reconciliations for India and US entities.
Improve processes, resolve exceptions early, and help scale the O2C function as transaction volumes grow.
Own metrics like DSO, collection efficiency, AR accuracy, and ensure clean revenue data for downstream reporting.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors and trusted by over 4,000 organizations, the company has a remote-first culture where ownership and impact are valued.
Manages high volume of outbound and incoming member calls regarding delinquent accounts.
Makes payment arrangements and contacts members to discuss outstanding balances.
Utilizes knowledge of bankruptcy, repossession, and other processes to resolve accounts.
Peak Credit Union is a financial cooperative that provides banking services to its members. The company emphasizes strong connections with members and local communities, and promotes a collaborative and supportive work environment.
Collaborates in reviewing and evaluating delinquent accounts for collections opportunities while advising customers on payment strategies.
Handles incoming calls professionally, probes to understand customer needs, and executes loss mitigation processes for non-performing accounts.
Develops action plans to maximize recovery, utilizes strong negotiation skills, and maintains knowledge of collections strategies and regulations.
BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. They provide personal and commercial banking, wealth management, and investment services to more than 12 million customers, and as the 8th largest bank in North America by assets, they foster an inclusive culture where employees are valued and heard.
Lead collections strategy initiatives from opportunity identification through design, testing, and optimization.
Design multi-channel treatments across email, SMS, dialing, and digital self-service, determining timing and segmentation.
Partner with cross-functional teams including Data Science, Product, Legal, and Compliance to drive initiatives into production.
TrueAccord, a subsidiary of TrueML, transforms debt resolution with machine learning and a human touch. With a world-class leadership team and passionate employees, it helps millions of consumers regain financial health while lowering costs for creditors.
Review and process credit-held orders to ensure timely resolution.
Respond to customer inquiries and resolve account issues.
Investigate claims and process appropriate adjustments.
Bertelsmann is a global media corporation that includes Penguin Random House, a leading book publisher. The company operates in 50 countries and offers a collaborative and supportive team environment.
Lead end-to-end revenue operations, from generating quotes and invoices to reconciling discrepancies and ensuring timely collections.
Optimize key systems like QuickBooks Online and Stripe while driving automation projects and process improvements.
Communicate clearly with clients regarding billing, invoices, and payment statuses, and collaborate with the accounting team on revenue reporting.
Veta Virtual provides financial and accounting services to startups. They foster a supportive, collaborative culture with a focus on growth and professional development.
Collaborate with Sales, Finance, and Operations to resolve billing discrepancies and support AR operations.
Assist with process improvement initiatives to enhance efficiency and optimize cash flow.
KEENFINITY is a globally leading provider of innovative security and communication solutions, operating in over 50 countries. With more than 4,000 employees, the company emphasizes a culture built on trust, appreciation, and accountability, fostering a strong team spirit.
Own end-to-end collections for complex cases and high-priority client relationships.
Analyze aging reports and payment patterns to drive DSO reduction and shape strategies.
Act as the go-to person for cross-functional disputes and ensure clean records.
Sport Alliance provides technology platforms for fitness and wellness businesses, including management, payment, and member-facing solutions. The company is a global, fast-growing firm with an international team and a diverse, inclusive culture.
Lead and manage a remote Accounts Receivable team within healthcare revenue cycle operations.
Monitor key financial metrics, improve collections processes, and ensure compliance with confidentiality standards.
Collaborate cross-functionally to align priorities and drive measurable impact on revenue cycle performance.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company focuses on fair and efficient recruitment through automated shortlisting, and partners with various employers to manage applications.
Demonstrate self-motivation and use advanced probing and negotiation skills to resolve customer delinquency.
Treat customers with respect and sensitivity in difficult situations while ensuring compliance with applicable laws.
Focus on key performance indicators to drive collection efficiency and achieve monthly targets.
Kafene is a fintech company revolutionizing the lease-to-own space with AI and machine learning, helping retailers approve more customers for flexible payment options. The 175-person team spans NYC, Wilmington, and remote talent globally, fostering a culture of collaboration, innovation, and support, recognized by Built In and Forbes.